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October 2023 by Jacqueline Cruver
This is by far the choice for appliance purchases. The staff on the floor know everything about what they carry and are very helpful to determine what features you will be most happy with. They are not pushy and they have the best prices of the appliance competition. I purchased a dryer model that was $50.00 less than at a different store and when it was delivered the following week, the cheerfull delivery guys even connected a new vent hose for me. Great service, great people and great price so BUY LOCAL!
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October 2023 by Detlef Arndt
Great prices. Fast service, no pressure
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August 2023 by Jean Nichols
I purchased Frigidaire stack washer/dryer with the extended warranty on 09/20/21. My first call to the service dept was 07/25/23 due to the washer not spinning. The first tech came out on July 28th and took 2 1/2 hours to find the belt shredded. I called August 1st to check the status of ordered parts. Adam returned my call and “ordered” parts. I called August 4th to check status and per Ron “Thanks for reminding me” to order parts. Per 2nd tech on August 8th more parts needed. Now the extended warranty company needs to OK parts before they can be ordered. On August 11th per Dana (2nd tech) he hasn’t heard from the extended warranty company. Today is day 18 without having my washing machine fixed and I have no idea when the needed parts will be ordered, arrive and installed. HH service department’s lack of concern and competency of the people answering their phone leaves a lot to be desired. I will never make another purchase from Howard Hughes, buy a useless extended warranty nor recommend anyone to make a purchase from them. The ONLY person that has shown professionalism and concern is Dana.*update* My washer was repaired on day 28.
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July 2023 by scott thompson
Went in looking to buy a microwave and was helped immediately. Found exactly what I wanted. Bought it and they carried it out to my car. Nice experience!
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March 2023 by Justin Sands
Only had one experience with this company and I was extremely happy with the service.I came to buy a bed. I knew it was going to be pricey. But they not only delivered my bed at the end of the day when the crew was tired I'm sure, but they loaded and unloaded it which saved my back and they were quick about it.I ended up having to return the bed due to my back not liking it safety 2 days of sleeping on it. They did not give me any issues or hassle. The only thing I did not appreciate is the fact that it will take 7 to 10 business days for the money to hit my account. To be expected I suppose.I can only remember one employees name. Mike I believe... He was understanding and went above and beyond to satisfy my needs.But all the guys there were awesome.I will be coming back in the future.
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March 2023 by Tami
Another excellent experience with reasonable prices, excellent product information and easy pay and delivery process. Tom and I also want to mention how well the service department meets our needs and even provides parts (and offers service) for appliances past their warranty. We can't encourage enough that Howard Hughes makes it worth it to shop locally!
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March 2023 by Becky Woolverton
We have been buying appliances and TVs from Howard Hughs for 24 years. We have always had a very good price and great service.
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February 2023 by Colleen Day
So helpful purchasing in my budget. Great services along with purchases.
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February 2023 by Travis Taylor
Delivery people were world class and very helpful. Great store!
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November 2022 by Jay Feldman
Very nice people and excellent prices
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October 2022 by bill brock
I’ve been buying appliances at HH for 20 years. The actual purchase is the easy part; troubleshooting occasional problems is much trickier.Andy the service manager and, particularly, Dana, have been outstanding over the years.I’m no appliance repairman, but I’m pretty handy with tools. To their credit, Dana and Andy have talked me through a couple of difficult diagnosis problems. Just one guy to another, helping me make the best, most-informed decisions possible. Dana has shared some of his tips and tricks, and his suggestions have saved me a fair bit of time and money.They represent their employer well, but there’s no ego involved. They’re just good guys, always willing to help the customer.An outstanding service department.
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September 2022 by Nathaniel Wright (nwright28)
Great Customer Service!!! Recommend Howard Hughes, I have come here several times for parts for appliances. Also, I have a great uncle who taught me to be a really good handyman.
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January 2022 by Allison Draffin
We had a great experience with the service side of the company last year. They had a tech out to our house quickly and our dryer fixed. The tech was very knowledgeable. However we went to buy a washer and dryer set last week around 5:30 in the evening. There were couple people behind the desk in the back of the store. They looked up at us then proceeded to continue their conversation without even saying hello or any acknowledgment. The store was completely empty other then these two people. By the time we left the store neither of them has said a single word to us.
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January 2022 by Burt Codispoti
Howard Hughes goes above and beyond to provide fast and exceptional service. Though I no longer live in the area, Andy is always available for online help with diagnosing appliance issues and ordering parts. I will always try here first before anything local, and that usually does the trick! Thanks Howard Hughes and Andy!
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November 2021 by Skip Thompson
Nice assortment of products. Nice service.
