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February 2024 by Janina B.
I have never experienced such amazing customer service! The moment we walked in the door we were greeted, followed by multiple employees during our visit asking if we needed help. Talked with Debbie at the special order counter at length, and she was a wealth of info and help. Thankful to have found such a great hardware store with employees who are wanting and willing to help and so knowledgeable!!
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September 2023 by Emil Sinclair
I've been holding off on a review for a year or so to give this place a chance at redemption, but time after time, they never fail to disappoint with their abysmal customer service and inflexible policies. It's hard to overstate how little effort is made to genuinely help customers. You're perpetually met with robotic, rehearsed statements on "policy" with no accommodation or community-centric, human understanding for loyal customers. Maybe The Home Depot will have better customer service?I'd recommend giving all business to Spence, where the staff and management actually think for themselves and about their customers.
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June 2023 by Rick F.
Between Moscow and Pullman Building Supply, this is the largest lumber and garden around. Everything you'll need for building projects large or small and rental equipment too. It serves the area well.
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May 2023 by Jayson Overton
Great place to grab odds and ends to finish most projects. A full lumber yard is acceptable as well.
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May 2023 by Ben Miller
Man...these guys can't even pick up the phone...terrible...do better.
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April 2023 by April D.
While this store seems to have a little of everything, their houseplants are terrible. Not one of them is pretty and healthy and the case of rare plants actually has half dead plants in it. I was told this was the place to go in Moscow for houseplants. It is not. Unless you want to buy one that you'll need to spend a couple months nursing back to health. I was very disappointed. I think I'll stick to OfferUp and Blossm for my houseplants.
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December 2022 by Bill Guinn
My wife and I could not be more pleased with MBS!!! I walk in and the owner knows me by name as well as so many others. He always has a minute (or takes a minute better stated) to say hello and after a terrible accident my wife and I went through, (house burned down) MBS went above and beyond to get us where we were headed. Everyone who could did the best job in helping us get to the finish line. In todays world, you are lucky to get service at all sometimes. MBS is one of those businesses where they still offer personal service and help. No way we are shopping the big corporate stores, they could never match the over all "everything you get" by shopping a local business with such an amazing business model who still treats customers like customers that they want and appreciate.Thanks MBS, especially owners, contractor sales and everyone else who are such a pleasure...
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December 2022 by Peter Roise
Christmas Tree purchase was fast and easy. Little pricey but very convenient.
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November 2022 by Sharon Bratcher
Great service and stuff. Built a roof over our porch.
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October 2022 by Sarai Love
Nice store. They didn’t greet me when I came in like the other hardware store in town. But once someone helped me and during checkout, they were really friendly and helpful
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September 2022 by Debra Mclerran
5 STARS TO RICHIE outside working the bays!! Thank you for going above and beyond getting our rebar loaded!!However, inside the store, the WORST customer service ever!! Cashier Kilie, had no sense of humor and lacked the ability to interact with customers. Employee lack of product knowledge was ridiculous! Looking for a simple piece of hardware (coupler) and was walked throughout the entire store shown expensive unnecessary supplies (full length pvc and fence rails). I left the store insulted and irritated and empty handed!! Won’t return.
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July 2022 by Karly D.
i don't know her name, but a girl with curly blonde hair in the nursery really helped me out with finding my perfect perennial, a dianthus! she was so knowledgeable about the plants and she told me all about how to take care of it and what to expect throughout the course of the seasons. thank you mbs and girl who's name i definitely don't know! mbs should give her a raise, definitely at least $20 an hour, plus tips.
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July 2022 by Grace M.
Moscow building supply is always there for my construction and plant needs. It is the number one spot to go get houseplants and outdoor plants and the employees are always so knowledgeable. Specifically Laina who works in the nursery! She was so helpful in helping me pick out some plants for my porch and I now have a beautiful spot to hang out. This girl deserves a raise for sure!
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June 2022 by Klondike Watkins
Small town friendly service, matched by greT prices...thanknu for all ur help
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June 2022 by William Neville
Staff is helpful and friendly. Can always find what I need.