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November 2022 by Ben French
The staff and employees are very helpful. Even went out of their way to show us how to install a particular product they fabricated for us. I highly recommend this business.
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November 2022 by Titus W
Extremely fast and responsive. I needed some time to finish a project and they gladly held the glass until I was ready.
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November 2022 by KC
Excellent timing, price, and customer service! We had a great experience.
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October 2022 by Eric E.
I ordered a simple storm window, and carefully took measurements. They said they couldn't trust my measurements and had to send a guy out to do the measuring. They did. I ordered in October, wanted to get the window up before the snow came. The storm window took almost FIVE months to come. So my multi-paned wooden window was exposed to snow all winter, and the glazing and wood was damaged. When the window finally came, it was 1 1/4" too short! They didn't believe me, so I had to make an appt to have the manager come. He came, and said not very apologetically, that his guy had made the wrong measurements, and there was nothing to do but order another one. That one that was too short was such a horribly cheap quality (Larson Windows) that it looked bad even from the ground looking up to the second story. So, I told him when he ordered the new properly-measured one, I wanted a better quality brand or model. I waited another five months. When the window came, they installed it, and it was exactly the same poor quality model as the first one. The first time we tried to lift the screen, it was out of the track and jammed. I could see it had been installed improperly. So, I climbed up the ladder, uninstalled it, and tried to put the three layers together properly. The frame was so flimsy and shoddily made that the parts wouldn't stay in place long enough to install it properly (I could see why they had had trouble). So, I left a message for the manager again, Matt. Didn't return my call. I left messages for two weeks. Never called. The last time I called, the assistant manager guaranteed me that Matt would call that day. He didn't call that day, or the next. I had to hire another company to put the window together properly and install it! And, now I have a crappy window. Still haven't heard a word from Moscow Glass & Awning. They couldn't care less about me, because I was a small order. A good company gone down the tubes. Very sad.
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October 2022 by Gail Gearhiser
Matt and his crew replaced the windows in my home. They were friendly, respectful, clean, exceptional craftsmen. No mess inside or outside as they worked each day. I walked into the finished house and the only word I could think of was stunning! I would 100% recommend Moscow Glass & Awning for your window needs. Thank you for your superior customer service!! Gail G.
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May 2022 by Kadrian Stahley
Their mistakes costed me a couple extra trips across town, but they fixed their mistakes, and seem to stand behind their work. I'm thankful for that much, but I probably won't hire them to make custom screens again.Update: They called back, shrugging off responsability and pointing fingers. I'll be lucky to get a passable product by the time they're done. The owner over there seems honest. He should be more careful about who represents his company.
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February 2022 by K D
I was in the neighborhood running some errands when I saw this place. "Perfect," I thought. "I need to get my windshield replaced. I'll pop in after I stop by next door." I parked at the very end of their lot. My car was only half on their property, and the other half was on a pile of snow from the street.I had not taken three steps from the car when some pompous old man started screaming at me and threatening to tow my car. I tried to explain that I needed five minutes to go next door, then I was going to come back and deal with the windshield. I was unable to do this, as he interrupted me to yell at me more about towing my car. If this is how they treat customers (who are disabled and use a cane), I would not expect them to treat your vehicle or home any better. I know I'll be finding a different shop to replace the windshield.
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August 2021 by Don Smith
We went in with questions about replacing windows. Found out we may them replaced under warranty. Moscow Glass & Awning staff are awesome. Very helpful.
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May 2021 by Gunther Williams
Did my motorhome windows awsome job.
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December 2020 by Danielle Pressnall
All of their staff are really friendly and professional. The only reason I gave 4 instead of 5 stars is because it took a hot minute to get my window replaced. The men that showed up to fix it were very friendly and efficient AND they cleaned up their own mess. It took 12 weeks for my window to be replaced but it’s a second floor window that had to be replaced from the outside. Other than the time it took to fix my window they were absolutely amazing! Thank you!
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November 2020 by Snoway Customs
Matt is very friendly and knowledgeable, I highly recommend doing business with Moscow Glass and Awning!
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October 2020 by Freebie Globe
Great service
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September 2020 by JJ Haines
Great price very helpful and exactly what I needed.
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August 2020 by Debi Gingras
Friendly staff great customer service quality work
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June 2020 by Kimberly Griebling
They removed a nonworking door and static glass pane and put in some beautiful french doors. The outcome was even better than expected - worth every penny! They were super friendly and did a wonderful job walking us through the quote to make sure we were getting what we wanted since there's a ton of options out there.
