-
February 2024 by Kat Austin
Worst service. Unwilling to plug in a printer. Didn't know what they were selling much less any tech help. Took my business elsewhere.
-
November 2023 by Jamie Harris
Lovely and polite staff at the print marketing service. Zabrina was very helpful and took the time to help me. I am not the most tech savvy person and she was very patient with my questions. She even emailed me to make sure the order was correct. I really appreciated her professionalism . I don’t mind driving 45 minutes to the Moscow branch because of the pleasant staff and their competence. Will be doing all my business with them now.
-
July 2023 by Lil L
This store closes there print machines earlyFyi might as well say they close at 7:30 for there print department.
-
April 2023 by Jimmy Leggett
I bought an office chair from this store. When I got home I found it was missing a wheel. The same day, they returned it for me and gave me a different package.I have visited this store on many occasions. The staff there are always top notch.
-
December 2022 by Tommy Knapp
Pretty decent office supply store, nothing above and beyond, but I have always had a good experience.
-
October 2022 by Maxwell Wilderson
Went to get a sheaf of papers bound into a book. 700 pages cost me $3 and got it the next day, quality of the binding seems good too.
-
June 2022 by Gary Jorgens
Wonderful customer service!! Josh, Sam, and all others provide professional, courteous, and very helpful assistance!! Thank you!
-
March 2022 by Loren Orguard
Staff was so friendly and helped me get a complicated order done in their copy center. It came out great and faster then initially quoted!
-
March 2022 by Pam Wolger
I called staples to find out about getting something printed. The lady on the phone was really nice but when we went in the young man in the printing dept. Was unhelpful and rude made me feelike I was stupid. I understand businesses are having a hard time finding emoyees but this young man doesn't deserve to have a paycheck. Will never shop there again.
-
November 2021 by Rocco Rockafire
Sold me a broken laptop with 2 year staples protection. They said to return it to the manufacturer, Lenovo. The people at Lenovo said it was the store's responsibility to accept returns. I won't fall for this scam again.
-
October 2021 by Josh Salmon
False advertising, they sell more than juat staples
-
October 2020 by Monte C.
Best incentive to go all the way to Coeur d'Alene to shop Best Buy. Staff needs to be educated on CDC Guidelines for masks on asthmatics and the resultant liability when we cough so hard we pass out and injure ourselves from the deadly buildup of CO2 in a mask. The staff was quite belligerent about me having a mask to shop here (which I will avoid doing from now on) as well as my 24-week pregnant daughter, who was advised NOT to wear a mask as well. We will not be back.
-
September 2020 by Heather Jo
Usually this location is very helpful and knowledgeable. However, on this visit the store's policy that EVERYONE must wear a mask left me feeling isolated and unwelcome. I have heart disease, lung disease, and other conditions. I have a letter from my local doctor that I should NOT wear a mask. Breathing the CO2 that I have exhaled is harmful for my health. I have blood tests that reflect this. The associate offered curbside assistance. When I called, the manager offered curbside assistance. Though they each offered assistance, I felt was not welcome in the store with my health problems. I only needed 2 things - a scientific calculator for my jr high child and a pencil sharpener for her. I was frustrated, left the store and will end up ordering online because we do not have another office supply store in this town. This is the only store or individuals that have had a problem with my need for oxygen - not carbon dioxide.
-
May 2020 by Christopher D.
I purchased a hole punch, that I discovered after returning home, was broken. The cashier, on purchase, informed me that there was a 14 day return period. Upon returning to the store, I was given a couple options. Option 1. Take it and hold it for an exchange. Option 2. Pay for a new one that they would order in (why do I need to pay to stock store shelves?). And option 3. Hold onto it and return it, then buy another one when it's restocked.We discussed that option 3 would work best for me, since I need it to make face shields to donate do healthcare workers on the front line. However I voiced a concern with the store manager that since it was broken out of the box, broken merchandise would not be accepted as a return some unknown number of weeks down the line. Rhonda, the store manager, was unwilling to provide a written note of acknowledgement on this issue, and proceeded to provide me with a bureaucratical re-reading of the return policy on the receipt. Which, as per staples.com, requires that the product "be returned in saleable condition with the original packaging." Being that this was damaged, that return policy did not apply, and I feel as if Rhonda was attempting to manipulate me into a sale for which no return policy or remediation would exist.Given these circumstances, I had no choice to return the product. Thank you, Rhonda, for your ability to easily deny any accountability, for providing me inaccurate information regarding the Staples return policy, and for delaying a shipment of important medical supplies.
-
November 2019 by Mary Lou Nadreau
Very helpful in exchanging an item. I was happy with the resolution.
