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December 2023 by James Shearouse
The truck was new and in great condition, the GM was profession, kind, and friendly, and the whole experience was wonderful.
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October 2023 by Luis A. Breuer
Every time that I have used their services they overcharge me for no reason and there is never any way to appeal (he said-she said where they say whatever you wanna hear to get you out of the store but you never get the benefits; had 3 different people tell me that I will get reimbursed 50$ for a rescheduling of my reservation and they ended up overcharging me 50$ for "not filling up the gas the right amount" even though I filled up the tank all the way up). The manager's job is to walk into the store every 30 minutes and shout at her workers who clearly do not want to be there. I have seen customers who don't speak English trying to plead their cases to workers that simply ignore them. Everything about how this local is being managed is messed up and I hope that the manager reads this and realizes that bootlicking at the cost of the satisfaction of her customers is not the way to run a bussiness. Stay classy, whatever your name was.
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October 2023 by Sharon Simpson
Please DO NOT deal with a staff member named Spencer at the UHaul Moscow, ID. branch!She is rude beyond words! She speaks curtly! No eye contact ever when we spoke to her. One word answers to every question we had (while she continued to stare at the computer screen, hand on the mouse, as opposed to looking at us while speaking). Never smiled. She is either racist or just hates people period!!I've lived on The Palouse for more than a decade and often dealt with this branch. OK service has never been great. But this time I feel a review has to be written. No UHaul rental is free. Why not serve customers with at least a little bit of respect???!!
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September 2023 by skylar Moore
There always understaffed in the Moscow Pullman area, and some pretty bad attitudes probably cause of the lack of staffing. It’s literally move in week and they have one person up front and my hold call is 45+ minutes, call dropped so I came in not sure it was quicker.
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August 2023 by Rohan S
Probably the worst business I've had to deal with in Moscow. They overcharged me for an extra day because I didn't check out the truck I returned at night. When I went to pick up the truck earlier, the store clerk explicitly told me that I didn't need to do anything when returning the truck. But I tried to checkout anyway on their website - it wasn't working. Tried calling them - no response. Called them early next morning. The manager Brittany cut me off and put me on hold as I was explaining my situation. I waited for almost 10 minutes before hanging up. This happened twice. I gave up and went to their store to talk with them. By then, they'd already checked out and charged me for the second day.Horrendous customer service. The manager and her girlfriend are the most obnoxious and rude people who are happy to rip off people.I would avoid them at all costs. Better to go with Penske or find someone with a pickup truck in town.
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August 2023 by Ryan Klein
Quay helped us hook up our 5 x 8 trailer. He was incredibly busy yet took the time to answer our questions and make sure we had exactly what we needed for a safe long journey. He is a consummate professional and good person!
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August 2023 by Pressley Ray
Went in to see if any trailers/trucks were available. Girl working the front desk didn’t even bother checking the computer to confirm that they were booked out. Told us that there was nothing available and we proceeded to watch a trailer be rented out to another customer without a reservation. Terrible customer service.
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July 2023 by Nathan Currier
Poor management and rude attitude.I came to pick up few boxes for partial load and the lady worker on the fork lift was rude and didn’t care neither for the U-Haul property nor for our trailer. I approached her with request not to damage the frame of our trailer and I got back a lots of negative and not appropriate comment. Unfortunately we had to stop loading due to her attitude and not willingness to work on the issues by showing complete ignorance to the safety and wholeness of our trailer.
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July 2023 by Google user
My experience met basic expectations- phone was answered when I called; hours of operation were consistent with what’s posted online and on the door; I was greeted and treated with professionalism and courtesy. Nowadays when those boxes are checked, we call it exceptional service! Amazing.! However, here the general manager was on hand keeping things running like a well oiled machine.
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June 2023 by Benjamin D. Bishop
My experience met basic expectations- phone was answered when I called; hours of operation were consistent with what’s posted online and on the door; I was greeted and treated with professionalism and courtesy. Nowadays when those boxes are checked, we call it exceptional service! Amazing.!However, here the general manager was on hand keeping things running like a well oiled machine.
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May 2023 by Ben Enggas
The lady who works at the front desk is horrible and rude. The one the excessive amounts of tattoos. She made fun of me for trying to help a different customer, when I tried telling them iw as returning my rental truck early. Don't be rude to your customers. Ever.
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May 2023 by Kim Hinnenkamp
Spencer is so amazing, she really went above and beyond helping me get somewhere after the Duwamish location been screwing me over. My mom was also raving about her. Brittany was also in my corner about the situation and helped escalate the situation as well. So unloading my u boxes here was lovely.
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May 2023 by Brian H.
Needed some special sized boxes for shipping and Rory helped me out big time in creating the ized boxes I needed for shipping safely!! Huge huge help! Thanks Rory!!
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September 2022 by James Campbell
Horrible customer service. I called in just to ask if they sold plastic wrap for larger cabinets and such and i was immediately put on hold. After waiting 20 minutes for the girl to pick back up i hung up and called back. She immediately picked the phone up and when i asked why i was left on hold for so long she was extremely rude.
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August 2022 by David Vohra
Ridiculous how reservations mean nothing. They told me to be there by a certain date or else by reservation would be cancelled. I showed up there and was told that my reserved unit had been rented out to someone else. Apparently this is normal for them. I would advise you to use a different company that can at least honor its agreements or manage their inventory properly.
