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February 2024 by Kathy Knerr
Very poor customer service.
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January 2024 by Becky Woolverton
Never too busy always helpful
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December 2023 by Kevin Nally
The associate charged me $1 for a piece of tape (reason: package by customer) because my Amazon box was open. This might be something if Amazon return choice did not say "No Box, No Label Needed". Know before you go!!
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December 2023 by Ernesto Chacon
I highly recommend this UPS store for a notary service. Debbie is a professional that knows and understands what you need, by asking. She knows, what superlative customer service involves. It was a delightful experience. To interact with someone with integrity and that cares enough to listen. Mission accomplished!Thank you Debbie
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December 2023 by Sam Zak
Super easy to ship packages and do Amazon returns! Fun and cheerful people to!
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November 2023 by Wendy Albright
I stopped by to send several Amazon returns today. I was pleasantly surprised by the informative and professional manner in which the staff helped me. Keep up the good work!
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November 2023 by D M
The employees here are the best!!! I so appreciate how patient and knowledgeable everyone who works here is. I always have a great experience even on the really busy days. Great team working here!
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October 2023 by Joe B.
I needed to ship a small box. I asked for a small 6-inch piece of tape to close my box. They had to charge me a dollar. I had no cash, but they would be willing to put a dollar on my card. That is absolutely ridiculous. Zero customer service!!!! Avoid this place at all costs!!!! I will never return and share my experience with as many people as possible!!
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October 2023 by Tracy Bauer
I went in to return an item that I had a UPS label for. I had already taped the box up. I realized I hadn't put in the packing slip. I asked if they would tape it back up for me. The young lady who was helping said of course. It was one piece of tape about 8 inches long. A second lady came over and said "we charge $1.00 for taping the box" . I said it is one little piece of tape not the whole box. She said "it's a dollar, cash or credit." The other girls said really just for that little piece. The other girl replied " we charge a dollar for taping". I realize they do have to charge for some of their expenses. But I was not asking for the whole box to be tape. Sometimes customer service like that goes a long way. If there was an other UPS option I would go there.
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August 2023 by Jake Weaver
Have always received great customer service here! Never have had an issue with returning Amazon packages.
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August 2023 by Julie Day
Debbie was awsome! She helped me coordinate shipping and holding packages for my son at U of I.
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July 2023 by Stephen Edgett
The Moscow UPS store has been amazing at helping me with a mailbox and forwarding mail to other locations we are at. Everyone I talk to is very nice and helpful!
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July 2023 by Dan S
They hate Amazon returns and everyone who returns them. They'd spit in your face if allowed
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May 2023 by Tianen Chen
They would use a white sticker to cover up the old label of the shipping box for my return. Professional. Spacious establishment. Fast service. Put the one in Lewiston, ID to shame
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May 2023 by sandra Billie
Mark and Debbie are amazing humans! I was ready to send off an item I had "sold" on Facebook via PayPal. Mark was kind and alerted me to all the red flags. I was reluctant to believe the person I sold it to could be so ugly. If you value trust, trust your UPS guy. They've seen us trusting people being taken advantage of over and over again. THANK YOU MARK! Keep up the good work you two.
