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May 2024 by Stephen Raab
Store manager was rude and very unfriendly
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April 2024 by Sam Heitzman
I took a MacBook that is still under Apple care + to VGH. It had a space bar that was being sticky. They “fixed” it once just by running a little tool under the spacebar and unsticking it. However the next day the problem resumed. I took it back to VGH (about two weeks after the first fix, about three weeks since the problem started) and they told me it would be 299$ to fix, even with AppleCare plus. They also concluded something was “spilled” onto the MacBook from one tiny droplet that was on the spacebar. I knew for a fact I never “spilled” anything on the MacBook, as well as the fact that I clean the keyboard frequently. Whatever that speck was, I guarantee happened after the spacebar started sticking. After trying to explain to the employee that I KNOW that speck occured after the problem started happening, and add in the fact that when I took it to them originally they never said there was any liquid damage, they kept telling me if they have to work on the macbook it will be 299$ to fix. I asked who is the person who concludes that it was liquid damage vs. incidental damage, they told me they are the ones who get to make that call. Well, there was no way I was going to leave my macbook with them if they already were concluding liquid damage without even doing a bit of work.
I sent my Macbook into Applecare via mail. Not only did applecare get my laptop fixed and sent back to me before VGH would have... The professionals at Apple concluded NO liquid damage. Wow, shocker. Don't take your products here. Mail them into Apple. Had I listened to the VGH "pro".. I would have spend 300 dollars on a "liquid damaged" macbook. It really is a shame too. This was my first interaction with VGH and instead of creating a lifelong customer, I'll never take any of my products there. If I could give 0 stars, I would
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April 2024 by Dylan Kiviat
Don’t ever waste your time going to this place. Brought my computer in, was in the store for a week, and they didn’t even look at my computer until Monday of the following week. Worker also would refuse to give me a day of when to expect for my computer to be ready or any updates whatsoever. Disgrace of a place, save yourself the time.
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April 2024 by Marjorie Hickman
Every one there is always super helpful with any computer questions I have. Super friendly staff
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April 2024 by Dylan K.
This place sucks, do not ever consider bringing your computer repaired here. They took a week to look at my New MacBook Air with water damage and would refuse to give me updates on when it was ready. Not to mention, they didn't even work on my computer one bit the week it was in the shop. Store manager was pretty rude, and wasn't very friendly at all. Overall Poopoo place, don't waste your time. Unsatisfied.
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March 2024 by Chris Schwartz
Always helpful, and have the right random cords I need.
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February 2024 by Elizabeth K.
Every time I go to VGH it is a nightmare. The dishonesty and disorganization and lack of communication makes this an honestly horrible place to shop. It also does not help that they are unabashedly sexist. This trip was particularly special. I brought in a Gameboy Advanced SP, a Nintendo 2Ds and a gameboy game. I asked them to give me an estimate/quote before doing ANY work. My brother was with me and can validate all of this. I was assured I would be called before any work was done. I asked them to give me a quote on replacing the 2Ds' bottom screen and the sleep button because the slider isn't working and there are two deep gauges on the lower screen. Neither of these things were done. They cleaned the screen and cleaned the gameboy and then called me to inform me that they worked and that was going to be $25.00. When I got to the store and explained my frustration that I was not called, the associate Trevor tried to tell me that anywhere you go, car dealerships, housing repair, all of them will charge you to give you a quote because they had to "do work" to get an estimate. This is absolutely not true as I have worked with many other businesses who give quotes without charge. In the end they ended up not charging me because they "didn't want to argue." Which fine whatever. But it is absurd that there is a charge for using an air can and alcohol wipe when I could have done that on my own, then not even addressing the issues I requested. This is especially frustrating because no one else in the are does these repairs so I'm going to have to likely go to Spokane to get these repairs done. I have never had a good experience at this store. Buyer beware, especially if your female or female presenting.
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December 2023 by Hyein Jung
I have had my M1 MacBook Pro repaired for liquid damage. They were very professional and friendly. The technician updated me regularly about the recommendations and estimate. Mine got a top case replaced. It was done in a relatively timely manner (~2weeks) given there was a 4 day holiday weekend in between.
I chose VGH computer service because they were an apple authorized repair store and they were the closest one to my location. Honestly, I had some concerns because most google reviews on apple product repair were negative. My experience with them was good. I do not have any negative opinions so far.
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November 2023 by Office Gem State Dental
Great team to work with! I recently had the pleasure of working with this company to install a TV mount in our ceiling, and I am beyond impressed with the entire experience. From start to finish, their service was outstanding. The team was incredibly professional, punctual, and efficient.
The staff who came to install were not only skilled but also friendly and respectful. They took the time to ensure that the TV mount was installed securely and precisely. Their attention to detail was amazing, and they left the area spotless after completing the installation.
I highly recommend this company to anyone in need of TV mounting services. Their expertise, reliability, and commitment to customer satisfaction are truly commendable. I am extremely satisfied with the outcome and will definitely rely on them for any future needs. Thank you for the five-star service!
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October 2023 by Mohammadreza Khani
It was a quick fix, in and out. No schedule required, walk in and get your phone back fast.Recommended
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October 2023 by Garrett Martin
If you have PC issues they'll lie to you to spend more to fix it. They lied to me about my laptop and what it needed when all I needed to do was factory reset it, which they refused to do for me knowing that was the problem, while instead trying to charge me $100 to have the issue resolved.
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October 2023 by Len McCoy
Great sales and service by Jeremiah related to my phone, my laptop, and purchasing a new iPad. Very friendly and eager to help!
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September 2023 by Ivy Sackett
Super unhelpful ??
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August 2023 by Wyatt Marchek
Great service! Every single hook up or cable you could possibly think of was in-stock and the staff is very kind and helpful.
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July 2023 by Mike Trevisan
We have been taking our computer issues to VGH for years. They always provide good service.
