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April 2024 by Dylan K.
This place sucks, do not ever consider bringing your computer repaired here. They took a week to look at my New MacBook Air with water damage and would refuse to give me updates on when it was ready. Not to mention, they didn't even work on my computer one bit the week it was in the shop. Store manager was pretty rude, and wasn't very friendly at all. Overall Poopoo place, don't waste your time. Unsatisfied.
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February 2024 by Elizabeth K.
Every time I go to VGH it is a nightmare. The dishonesty and disorganization and lack of communication makes this an honestly horrible place to shop. It also does not help that they are unabashedly sexist. This trip was particularly special. I brought in a Gameboy Advanced SP, a Nintendo 2Ds and a gameboy game. I asked them to give me an estimate/quote before doing ANY work. My brother was with me and can validate all of this. I was assured I would be called before any work was done. I asked them to give me a quote on replacing the 2Ds' bottom screen and the sleep button because the slider isn't working and there are two deep gauges on the lower screen. Neither of these things were done. They cleaned the screen and cleaned the gameboy and then called me to inform me that they worked and that was going to be $25.00. When I got to the store and explained my frustration that I was not called, the associate Trevor tried to tell me that anywhere you go, car dealerships, housing repair, all of them will charge you to give you a quote because they had to "do work" to get an estimate. This is absolutely not true as I have worked with many other businesses who give quotes without charge. In the end they ended up not charging me because they "didn't want to argue." Which fine whatever. But it is absurd that there is a charge for using an air can and alcohol wipe when I could have done that on my own, then not even addressing the issues I requested. This is especially frustrating because no one else in the are does these repairs so I'm going to have to likely go to Spokane to get these repairs done. I have never had a good experience at this store. Buyer beware, especially if your female or female presenting.
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October 2023 by Mohammadreza Khani
It was a quick fix, in and out. No schedule required, walk in and get your phone back fast.Recommended
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October 2023 by Garrett Martin
If you have PC issues they'll lie to you to spend more to fix it. They lied to me about my laptop and what it needed when all I needed to do was factory reset it, which they refused to do for me knowing that was the problem, while instead trying to charge me $100 to have the issue resolved.
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October 2023 by Len McCoy
Great sales and service by Jeremiah related to my phone, my laptop, and purchasing a new iPad. Very friendly and eager to help!
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August 2023 by Wyatt Marchek
Great service! Every single hook up or cable you could possibly think of was in-stock and the staff is very kind and helpful.
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July 2023 by Mike Trevisan
We have been taking our computer issues to VGH for years. They always provide good service.
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February 2023 by Sara Anderson
My daughter brought in her iPad with a broken screen. They were excellent to work with, honest, and fast. They did not take advantage of a young college student who is figuring out things in the world. My daughter says her iPad screen works better than before! I would highly recommend.
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December 2022 by Lavender “Espurr”
I've been doing business with VGH for over 20 years. Everything from parts to repairs to just having them check out a component for me, and NEVER have I been treated rudely or with any disrespect.I have found the staff there to be friendly, outgoing and always helpful, especially Trevor. If you have a problem with your computer, laptop, or apple device, I'd take it these guys without a second thought.If you really have a concern about the condition of your device before and after servicing, hint, take a few pictures of it *at their counter* before dropping it off.
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December 2022 by Dale Lynn
Had what I needed. Got a free plant. It's thriving! I need to return the org. Container still. Decent PC parts. Not a ton of high end gaming, more PC generic. But worth a stop in!
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November 2022 by Jeff Currey
The best tech dept in the area, bar none from computer building to trouble shooting and tuning. For those complaining about prices, just buy your mb, gpu, and cpu on the internet like most people do. If you want expert assembly, bring your stuff with you to VGH- and their prices are good enough for the quality odds n ends that are necessary to complete a build, or make an emergency repair.
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October 2022 by Jerry Griebling
Jerry's Auto Repair purchased our new server from VGH. After re-installing our software we found that the new server is running 5X times (or more) faster than our previous server. It's a monster! :>)
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October 2022 by Austin Delashmit
Bought a used pc a long while back and it has worked like a charm. Cable management isn't my strong suit so it was great to see it was assembled perfectly without any additional surcharges. The employees are great at what they do both behind-doors and at the storefront. Wish I could leave a better review.
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October 2022 by Kellyn Postma
Crooks! I took my phone to VGH they said that they had taken it apart (ie..took the screen off and looked at it) and nothing was fixable so I just had to get a new phone replacement from them for $500.I said screw that and took it to a different place here in Pullman and the guy said that they didn’t even take the screen off to even look. That the adhesive was still intact. They were just lying to me. The new guy said it was an easy battery fix and he’s doing it for $180!
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September 2022 by Estelle Savoye
Extremely rude and unhelpful. Apple booked an appointment for me at this place and they wouldn’t even take one second to look at my laptop when I had an appointment set up there that they had confirmed and they have time to look at it as there was no customers in their shop and the employees were just standing around. Apple told me it could be easily fixed in store, but the workers here wouldn’t even listen to me or put any effort into helping me.
