Welcome Home Property Management has been serving tenants in Moscow since July 2021. Many tenants report positive experiences, highlighting the company's helpful staff and timely assistance. One tenant, who has rented through them for nearly two years, describes it as the best rental agency they have encountered in seven years living in Moscow. They appreciate that important maintenance issues, like frozen pipes during winter, are handled quickly, even over holiday weekends. Renters also mention that they never face hassles and always receive fair pricing and consistent support when submitting work orders. However, some tenants express frustrations with the company's responsiveness. One tenant recounts waiting over three weeks for a simple closet shelf repair, despite multiple follow-ups and understanding of staffing shortages. They feel their request was not prioritized fairly, especially since the repair is urgent for their daily use. Other ongoing issues include delayed replacement of blinds, gaps in the front door causing drafts and higher electric bills, and mold in the upstairs bathroom. While the mold was eventually addressed after several months, the tenant reports that previous reports about the bathroom fan and other repairs have been overlooked or delayed. Overall, while many tenants have had positive interactions with Welcome Home Property Management, some express concerns about delays and communication issues. Despite these frustrations, tenants generally recognize the company’s efforts to address urgent repairs and appreciate their fair pricing. The business is seen as reliable for essential maintenance, though improvements in responsiveness and communication could make the experience even better.
Love renting from them. They've been so great to us.
January 2026
Awesome customer service they have amazing services
November 2025
I love doing business with them. I have been with them for years. Don't plan on going anywhere. They are very professional and friendly. I have never had a single complaint. I would highly recommend them. 5 stars
