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October 2022 by Alexa M.
I was referred here by a graphic designer that had used "Copies Plus" in the past. They were bought out by Minute Press. Let me just start by saying I DON'T usually leave reviews. I understand people are just trying to do their job and I would say as a Gen Z, I give a lot of grace. That being said, Sheryl at the office is absolutely terrible. She is so rude and very hard to work with. I have never had someone be so disrespectful to me as a customer. Joshua was great and very helpful. I truly believe he did his best and was very apologetic when they were wrong. Long story short, I went in to get my wedding invitations printed. I had them print a couple samples from a template I purchased. When I picked the samples up, I spoke with Joshua. I told him I didn't know how to fix this, but the picture looked blurry (probably a high-resolution issue) and I wanted the print to be a more Terracotta color. I asked if there was any way he could login to the template I was using and edit the color/photo. He said that was fine. I sent an e-mail with all the information. Sheryl replied back and was very short and rude. She explained she would print one more test for free, but they need to charge after that (which I am 1000% okay with). She also explained Josh cannot help with design work or she will need to charge $60/hr. Whatever, I was irritated it wasn't communicated properly but I moved on. I work with Josh for a bit on these and finally found the one I loved. There were 2 samples, I wanted the pictures on one and the template/color on the other. He took notes and said he'd print accordingly. I went to pick them up and they were wrong. It takes me 35 minutes to get there, and I was already back home. I e-mailed and Sheryl said the prints were correct, she checked with Josh, and if I needed to re-print they would have to charge. I knew I had seen him take the correct notes, so I had her send them to me, she did... and like I had thought they were correct on his notes, but the prints were wrong. I ended up talking to Josh on the phone and he completely understood and fixed them. He said they had a tech come replace pieces on their printer and the color must've changed because of that. He sent me new samples via email. I said all looked great EXCEPT I wanted the white writing like on the original we had decided on. No reply. I had my friend pick them up today (because they're only open 8-4 and I live far out in Boise). The writing is black. My friend said someone told her (I'm pretty sure she wanted white writing, but she'll have to pay again if she wants them re-printed). What??? I call and Sheryl tells me that Joshua is out of town for 3 days but told me he couldn't change the writing. It's literally all in writing on my e-mail. She said he told me that verbally. That is incorrect. She again was absolutely horrible and told me she will not re-print again even though they're still incorrect. She even scoffed on the phone. I decided it's not worth the fight anymore and I'll just use these. Truly a terrible experience. I gave it 1 star because Josh was very sweet and fine to work with. Keep in mind before you print here.
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September 2021 by Jessica K.
IMP did such an awesome job on the custom sun shades I had made for my sons! They really embraced the quirkiness and helped me design some unique window profs. Would recommend!
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October 2018 by Richie Maher
This is actually the first review I think I have ever wrote but I felt like I needed to write one on these guys because they have been so good to work with. These guys are great to work with. I met the owner by chance but had been looking for a place to cut some vinyl for me. After briefly talking with him he said they could totally do what I was looking for. The next day I gave them my image and they had it back to me in a very timely manner. I have done some more orders and they have been the same. Great to work with.
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October 2017 by Jeff Abbott
Always very helpful. Called to verify all print sizes that were emailed to them before they printed them. I appreciate the extra effort to ensure that my print job was done right.
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October 2016 by Bret Miller
Been doing business with these guys for years. Very friendly and very helpful. Always smiles all around.
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October 2016 by Jessica Silva
I CALLED THEM I DON'T LIKE THE WOMAN WHO ANSWERED THE PHONE SHE'S RUDE THAT SHE HUNG UP WHILE I'M STILL TALKING.
