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February 2024 by Cameron McGinnis
The customer service was great! They got our orders quickly and they turned out good! I recommend the Germanchökolätekäke and it was delicious!
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January 2024 by angela cruz
Thank you Konner for doing an amazing job!!
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October 2023 by T. F.
Horrible business and service. I've ordered from their website multiple times, and many times, they forget an item or forget to add toppings. I've let it slide multiple times (and this is after spending at least $60+ each time). This last time, I accidently forgot to change it to delivery instead of Pick Up, and when I called to see if I can either switch it to delivery or cancel my order, the employee was horribly rude.The person who I spoke to on the phone was mean from the beginning of the call. They said they couldn't help me. To go to the app and canceled it. I said it wasn't the app, it was on the website.I asked if they could find someone who could help me. He said no. I asked what I should do then. he raised his voice to me and spoke in a very condescending way, like a child, and told me to go to app and cancel it, which I told them again that it was through the website and that there was no cancel option. I again asked what I should do then to get my money returned. He answered again that he didn't know. This entire time, he was rude, and even laughed. I asked if he could get the manager. He ignored me and then asked 'Is that all?'I emailed the store and the company and never received a word from either. And never received my money back.Stay away from this store.
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October 2023 by Tiffany F.
Horrible business and service. I've ordered from their website multiple times, and many times, they forget an item or forget to add toppings. I've let it slide multiple times (and this is after spending at least $60+ each time). This last time, I accidently forgot to change it to delivery instead of Pick Up, and when I called to see if I can either switch it to delivery or cancel my order, the employee was horribly rude.The person who I spoke to on the phone was mean from the beginning of the call. They said they couldn't help me. To go to the app and canceled it. I said it wasn't the app, it was on the website. I asked if they could find someone who could help me. He said no. I asked what I should do then. he raised his voice to me and spoke in a very condescending way, like a child, and told me to go to app and cancel it, which I told them again that it was through the website and that there was no cancel option. I again asked what I should do then to get my money returned. He answered again that he didn't know. This entire time, he was rude, and even laughed. I asked if he could get the manager. He ignored me and then asked 'Is that all?'I emailed the store and the company and never received a word from either. And never received my money back.Stay away from this store.
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August 2023 by Da Mama
First off came in with my 8 year old daughter. We have never been here. The first guy with Piercings was amazing and said take your time. When "Westin" or something like that, took over he seemed like he was too busy to help. Mind you we were only ones in the place. My daughter took a long time deciding, and he was very impatient. I had questions for him about the ice-cream that he couldn't even answer. He didn't pay attention to detail as I asked him to put it in a bowl cone. Well, I think he was too busy listening to his ear pods to hear us and got mad that he had to scoop it into the bowl cone. I got ready to pay and he got irritated in helping me put in my phone number. Well, I'm sorry I had a bogo free I wanted to use. He acted as if I were taking money out of his pocket by using my rewards. Wow. I asked him how long he had worked there he said a little over 2 years. Other things were mentioned however, I would feel more comfortable discussing this with manager/owner as I don't feel some of this is something you want on a public platform. Let's just say, if your so unhappy with your job dude.. find a different job. When customers walk in how about a simple greeting? The other guy was amazing. You sir, need to learn basic respect, and manners if you plan to work in public muck longer!
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June 2023 by Lonnie Cline
Used door dash with Cold Stone the 1st time. Tried the create your own. Didn't get what we ordered at all. Unless we're only allowed 1 mix in & I wasn't aware. Only got 1 mix in each instead of the 2 or 3 we each requested. Not worth it.
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June 2023 by Bb (bbinurmouthJr)
Last night, my friends and I ordered ice cream at 10pm through door dash. This location doesn’t close until 11pm.. The employees decided to write on the ice cream lid “10:30 hours is crazy. I hope it melts.” It’s unfortunate that customers have to deal with this level of unprofessionalism. If they had the courage to write this I can’t imagine how they treat customers in store.All we want is for the employees to take accountability for writing on our ice cream, how are we supposed to know if these guys even spit or decided to do something disgusting to our food. It’s concerning.
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May 2023 by Chris Corey
What a ridiculous price for such a small amount of product. It was good but so are other ice-creams. Never again.
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March 2023 by Joel Purcell
Their Reese's peanut butter cup and brownie is amazingAnd very helpful and friendly staff
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January 2023 by Tiffany Vincent
I went into the store on January 12th to get a birthday cake for my son and granddaughter. I wish I had gotten the gentleman’s name who had helped me. He was absolutely amazing! His customer service skills were stellar. I left extremely happy with my cake and he did a fantastic job writing the names on the cake for me.
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September 2022 by Sarah Heasley
Shawn is the best. He always takes the time to make my custom order every other week. He does it with a smile and remembers who I am. Thank you Shawn!!
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July 2022 by Deena Smith
Strawberry ice cream cake was a huge hit everyone loved it!
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June 2022 by Nicole Smith
Placed an order online, stopped to pick it up and no one was even out front. Went in and asked for our my order and was met with, "Isn't it in the freezer?". Nope, it was sitting on the printer with 3 other orders. Order throw in a bag with no spoons or napkins.
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May 2022 by Shannon NETHERBY
Stella's only cares about profit and not all the trash they leave around Nampa!
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March 2022 by Jaxon Miller
Always loved Cold Stone! Fantastic ice cream (hands down the best in the treasure valley!) and usually fantastic customer service... until yesterday! Had a gift card and went in with some friends. As I got up to the counter, Teddy started making my ice cream... without gloves. While touching my Oreos with his bare hands, Teddy talked about hitting on his coworkers friends, and how some of them were hot, and some of them were incredibly annoying. After asking him to wear gloves, he rolled his eyes and looked away from me. Customer interaction was nonexistent throughout the entire process. The lack of sanitation and a welcoming atmosphere is absolutely unacceptable and needs to be fixed.
