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January 2025 by Jeremy Schafer
Decent service and always willing to help out
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November 2024 by Lorna King
Great service
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April 2024 by Shae Williams
I called because I was trying to get a hold of customer service so I could port a number. I was yelled at and told I could look up the number for customer service myself and if I couldn’t look it up myself I didn’t deserve a phone. The customer service here seriously sucks and that’s exactly why I’m switching to AT&T. Get your employees mouths washed?
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March 2024 by Jenni Rutledge
Terrible customer service, had to explain 4 times in different ways what we needed just to find out what we needed to do. They stopped listening after we said we needed her account verified bc customer service said to go into a store.
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November 2023 by Megan Byrd
Was able to get a mobile hotspot after being told it wasn't possible at another location. Thank you!
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September 2023 by Christina Danner
Excellent Customer Service. Martin was very patient & knowledgeable.
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July 2023 by Ray Rico
Went to purchase two new phones and the "Employees" just pointed at random phones without getting off their stool to show me anything ?. Well eventually after helping Myself I chose a couple phones.. which they apparently didn't have in stock ? So I took my money elsewhere ?. The Kids they have "Posing as Employees" have no work ethic and their parents should be ashamed ?
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June 2023 by Oscar Morales
Very bad service, they don't explain things well and the equipment is very expensive.
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March 2023 by Roscoe Tucker
Love my cricket
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October 2022 by Bubba Bearcat
Not very good customer service. Aaron was the worker there.. Verizon is much better.
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October 2022 by Luca Cobb
The Employees Need To Go Back To Social Skills Because They Suck At Doing Their Job!!!!!!!!!
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September 2022 by Michael Whelan
Always having problems with service and security issues.
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June 2022 by whydoi nope
Came in this store to buy a new phone. Talked to Aaron and he was extremely rude, ill tempered and condescending. Told me that the phone was $100.00 more than it actually was. So, the next day I went to the Caldwell store on the Blvd and talked with Danny. He was AMAZING! Got me set up with a new phone with no issues. Unfortunately for me, I had to go back to 12th Ave Cricket in Nampa to get a case. Once again, I got Aaron.... He tossed the case on the counter and said there! When I asked Aaron for his help with the screen protector he acted as if he was being put out! While I waited 2 ladies came in with a perfectly valid question, Aaron was rude and condescending to them as well and acted like he had better things to do! I will not ever come back to the 12th Ave Cricket store! I will be more than happy to go to Caldwell and have Danny take care of my cell phone needs from now on!
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June 2022 by Sherline Erickson
It's okay customer service in the store however if you call in they can be rather rude to you and hang up on you that my experience with them
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June 2022 by Carole Austin Tagliapietra
Excellent service, very knowledgeable with phones,
