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December 2023 by Google user
I don’t want to get anyone in trouble but 30 minutes to wait for someone to help me is ridiculous.
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June 2022 by Anna Denise Wiechec
I am a disabled Veteran on a budget. My dishwasher went out, so we purchased a G.E. dishwasher. It cost us 625 Dollars on a credit card. It's never worked, we have had several calls to this store and 2 service out here. Only too be told you have too run your hot water from your faucet first and then put in rain air or they won't dry or be clean. Well we've done that only to have dripping wet dishes and yes I wash them off first. I've been told we don't take appliance back. So do not buy from this big box store they do not care who they take advantage of. Now we are stuck with a piece of you k ow what.
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March 2021 by Brian L.
Nampa store has the worst customer service that I've ever ever had from any store or a restaurant or any business. I waited six hours for something I was supposed to be pick up at 10:30 and they after several phone calls, and six hours waiting in Nampa,When I live in Mountainhome,they said the my order was ready.Then when I showed up. they had just partial of My order and told me to be patient and wait longer. I'm a pro customer and been buying stuff from them for years. So if I was any of you wanting to shop at Nampa Store I would drive across the street and go to Lowe's . -30 stars
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September 2020 by Patricia M
He seems very experienced Im sure he will do a goid job for is when we are ready.
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August 2020 by Verna Herold
Home Depot is always awesome.
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July 2020 by Amy T.
This store is a mess. The employees don't wear their masks correctly. You are supposed to cover your mouth AND NOSE!! Not just your mouth. Also, the young man working self check out at 9:30, Thursday 7/16 was not cleaning as he should be. This is how COVID-19 spreads! Help our community keep our numbers down!
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April 2020 by Greg C.
This is with reference to the Paint department specifically. Normally, I have a pretty good experience with the customer service and supplies at the rest of the store. But oh my god! Their paint department! I bought paint for the whole exterior of my 4,000sf home and my 4,500sf shop. It took 5 trips and 3 months to get the paint! Every time I went in there it was someone different, with a different story. Was not special order either. Was from their regular line of Behr off-the-shelf colors! I'd spend an hour at the paint desk, then they'd send me to the service counter up front, then back to the paint desk. Every single time! After 3 months I finally received the paint. Most of it in 1 gallon buckets even though I ordered 5 gallon buckets. Holy cow! And yes, it took an hour that time to pick up the paint! Fast forward to the interior of my home. I called the paint desk and asked to order a sample for testing. Dena' at the desk says "no problem! We'll have it ready for you to pick up in an hour." Great I'm thinking. So I give them a few extra hours just to be sure and go down there. 3 people at the paint desk and 3 people waiting. I can see they are confused and busy and not one of them looked at me for 15 minutes while I patiently waited in front of the counter. Finally, someone says "can I help you?". I explain that Dena' made a paint sample for me and pointed at a sample over in the corner of their counter and asked "I wonder, could that be it?". I was quickly dismissed with a "No!" And she asked what sample I wanted. I assured her that I was told one had been made but gave her the paint sample card. She looked at it and walked away. 10 minutes later, she hands me 2 paint sample jars, both of the wrong color. When she did I said "well, I only ordered one sample and neither of these are it (Sonoran desert)". She asked to see the card again and said something under her breath about a customer ordering 2 color samples and proceeded to look at her computer screen, I assume to make up the sample I asked for. In the meantime, it's been 45 minutes now. Over the PA comes an announcement "Store is closing in 5 minutes, please bring your purchases to the front". Finally, another person comes to the paint counter and I ask her "Is your name Dena'?". She said she was and I reminded her of my order. She said "Yes, it's right here in the corner." You know, the paint sample I pointed out to the first person 45 minutes ago asking if that could be it! The other girl said "it was there all the time?" And just shrugged her shoulders. OK, so now it's been a week and I need a different color. I call again to order a paint sample. The person (a male) responds "I can't do that over the phone unless you pay for it". I said "no problem, how do I do that?". He tells me he'll give me a SKU number and transfer me to the service desk. Once they tell him it's been paid for he can make up the sample. He takes 10 minutes to find the paint color that I am reading to him directly from the color card I got from their sample panel, again, Behr paint, standard color "Loft Light". He keeps repeating "I'm not coming up with any color called "lost light". I finally broke it down into military jargon, you know, "Lima, Oscar, Frank, Tango, Lima, Indigo, Golf, Tango". He finally finds it, gives me a sku number and transfers me to the service desk. The person there tells me "I can't take your order for this, you'll either have to come down or order it on line". So, that's my story. That's it. I thanked her and hung up the phone and called Lowes. I'll never, ever, buy paint from Home Depot again. They simply do not know what they are doing and care nothing about helping a customer. I'm done with them.
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July 2019 by Bill H.
It's not everyday you see a sexual predator roaming the aisles of Home Depot but I guess it's a good place to go when there are cameras in the store so they can be protected if someone lashes out. I had a 20-something male who touched me inappropriately in the store recently (he rubbed his hand on my private parts while casually passing by. There were no other shoppers in the aisle and I reported the contact to a store clerk immediately). Beware folks - creeps like this guy are looking for the wrong hook-up in the wrong places.
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March 2019 by Stephen H.
Many male employees seem very put out when asked for help finding something. The female employees are very helpful and polite. Perhaps the ladies like their jobs?
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December 2018 by Ron Fairbanks
Called 10 minutes before arriving great job on installing
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August 2018 by Yvonne H.
They take fluorescent light bulbs for recycle. Looked everywhere for a responsible way to dispose of them.
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May 2018 by Art N.
I called the Nampa tool rental to reserve a high speed buffer to be rented. They gave me a low speed floor scrubber instead. The tool look very similar until you turn them on. The main difference is one has 300 rpm and the other has 1500 rpm. When I brought it back the tool crib guy said we don't have any high speed burnishes. They made no attempt to rectify the issue or make any compensation for their mistake. I'll never be back and considering canceling my business credit card in Boise. These people suck!!!
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April 2018 by Jon F.
I love Home Depot, but seem to be having issues with a few of the Nampa store's employees. I went to HD today and got a few things. When I showed my military ID to the employee at the self-checkout she gave me a look like I had done something terrible. This was not my first encounter with Vane Normally employees are friendly and have some sort of greeting, others even say "thank you for your service". Personally I need neither, but I surely don't deserve a dirty look for asking for my military discount. I called and spoke to "the manager" (Mike). I explained what had happened and he said he would talk to Vanessa. If Vanessa treats all customers like this she should be removed. If she has an issue with Veterans, it would be a good idea to relocate her before she's RUDE to a Vet who may be dealing with PTSD. Either way, customers should NEVER be treated like we're an inconvenience to an employee who is being paid to help us! UPDATE: I've been to Home Depot several times since this post and am amazed at the great attitudes! I'm pretty sure I wasn't the only one commenting but am happy with the change. Thanks for fixing my favorite store!
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February 2018 by Jose L.
I had a great customer service experience on my last visit. I was walking aimlessly through the lumber section when Steve went out of his way, despite how busy he seemed, to help me out. He was very nice, knowledgeable and helped me get what I needed. Best service I've ever experienced at any Home Depot location. Will definitely come to this Home Depot from now on because of this experience.
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December 2017 by Evan A
Do not go through Home Depot for any flooring project! Literally every step of the process has been delayed because of their incompetence and inability to keep promises/meet deadlines. The added stress is not worth the $.50 cents per sq ft you might save compared to a local solution. They truly do not care about their product or their customers!