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February 2024 by Michael Pahang
Great experience, excellent service. Daniel and Billy have always been very helpful. I wouldn’t take my boat anywhere else.
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February 2024 by Jason Ramsey
Exceptional quality and service!
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February 2024 by Doug Caldwell
These guys are good. Very good. Everything i’ve ever had them do or maintain for me on my boat has been done in such a professional and efficient manner. I always leave from there feeling like I’ve been well taken care of and that everything has been done correctly
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February 2024 by Shane Chatterton
They were great to work with
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November 2023 by Jim Mason
I appreciated being able to drop my boat off after hours. I asked for the 180 point check and didn't get a lot of feedback. I do like that it is ready to go next year without having to dewinterize. I also like the communication by text.
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November 2023 by Connie Longhurst
I had a great experience with the Sales Department, namely Trent Whitney. He was absolutely fabulous and went way above on making sure I knew how to operate my boat. He would get a 10 in my book! ?As far as the service department, a different story. I filled out a paper on what I wanted done to my boat. I received a bill, but not a phone call to tell me if the boat was done totally with the IOUs and what I needed to pay for. My husband and I went in because I couldn’t still get answers when calling in.. I waited around one time myself while service tried to find someone who could update me. I finally left. Had a few other problems with my boat trailer which they said was my suburban’s fault. After paying Smiths and Uhaul to fix the problem, both said the Suburban was fine and gave a refund - really didn’t need to fix anything. I went back to ID Water Sports and my husband had them fix the boat trailer which we appreciate.I asked for a detail for the boat, but got a buff and wax. The exterior back of the boat was still dirty, so no need to buff and wax. I wasn’t charged for a detail, but didn’t get the full buff and wax either. I just picked up the boat so I could get it back to IP before the rain and snow hits. I realize it is a busy season for them, but brought my boat down from Island Park 6 weeks early to avoid the rush!
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October 2023 by Bruce Stratton
This was the first year I have used Idaho Water Sports for my boat’s servicing and storage needs in McCall and I have been very pleased. All of the staff has been very helpful, courteous, and professional. Their pricing is also very reasonable. I highly recommend them to anyone.
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September 2023 by Richard Mueller
A year ago our rating was a 1, after way too many issues relating to warranty on our Bennington canopy, and we love our boat. The issue was not with Bennington.Catherine now in the service dept helped turn our rating around, she was great, and with follow through that was expected and appreciated by us.Thank you Catherine!A 5 would occur if management had once reached out to help solve our past issues in a timely manner.
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September 2023 by Tim Roden
I recently took our boat to IWS in McCall and the experience was not good. After taking my boat in they said they diagnosed and fixed the problem. They were very short on mechanics so “one of the kids” as they referred to the mechanic worked on it.I picked it up, put it in the water, and the exact problem occurred. So, after calling them I was told that the senior mechanic would call me back. Five hours later no call, so I stopped by the shop. I was told to bring it back and they would look at it first thing in the morning. I explained I was scheduled to leave town in the morning but would wait until I heard from them.By 2:00 pm the next day no call, so I called. I was told that they hadn’t looked at it and probably wouldn’t be able to for several days due to a shortage of mechanics. I spoke with Phil and he was very apologetic and professional. He said they would refund what I had spent so far. A refund will be great, but their follow through to date has been disappointing. It has been a month and no refund.I really wanted to give the new business in town a try, but lesson learned. I ended up going to RK Motorworks in Lakefork. Though they couldn’t work on the boat for two weeks once they did, they diagnosed the problem and now the boat runs like new.
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September 2023 by Scott Keeler
We’re from the Salt Lake area and were on a boating trip about an hour NE of Idaho Falls when, at the end of the first day on the lake, our Malibu boat started having problems. It was losing power, acting like it was out of gas. We managed to get it off the lake and started calling boat shops in Idaho Falls. After four other places said they couldn’t help or were booked out for weeks, we called Idaho Falls Watersports. They said they could get us right in. We felt good knowing they were a Malibu dealer and hoped to get our boat back in time to salvage our trip. We dropped it off an hour before they closed. Within 24 hours they had diagnosed and fixed the problem for what we felt was a fair price. The following day we put it back on the lake and it ran like a dream. I am very pleased with the timeliness and competence of the diagnosis and work they did. My only critique is that I had to call them a few times during the day for updates to be confident something was being done so we could make contingency plans for the remainder of our trip. A couple status updates by text or phone from them would have made me feel more at ease. All in all, we are very happy with the outcome!
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August 2023 by katy vestal
They are the very best. I rent paddle boards from them routinely to take out on the river and would pay double honestly for the service and care and assurance they provide.. the staff always go above and beyond to help and the equipment is always good to go and reliable. They make it a breeze. Couldn’t recommend them enough.
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July 2023 by Leslie Danforth
Awesome customer service! We got a service appointment pretty quickly, and I was pleasantly surprised what the repair cost was! Easy to work with. Definitely using them from now on.
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July 2023 by Kathy Scofield
Aaron Smith is an amazing employee! He’s always very pleasant, courteous and is very knowledgeable. He is prompt, my calls & gets the job done. I have recommended Idaho Water Sports many times because of his service.
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July 2023 by Tabitha Mutshnick
Absolutely loved this dealership!!Will helped us on a Mastercraft, he showed us everything from the bow to the stern.Very pleased he took his time to show and help us.Make us feel valued as a customer.We’re in Meridian close to Amity and I will be bringing my boat here for any repairs, maintenance and winterizing.We do keep our boats for at least 5 years, but this will definitely be my first stop again!
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July 2023 by Dan Johanek
Some of the worst customer service I've ever experienced. Phone calls would not be returned nor any updates given. Replaced parts that didn't need replacing. Took over two months before even having it ready for listing causing us to miss ideal selling time. Ended up picking the boat up and bringing home. Noticed boat wasn't detailed as promised. Horrible experience!
