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December 2023 by David Lambert
I went in to get my ring resized. Rodrigo was very polite and professional. He explained the service and fees. The ring was absolutely flawless when I picked it up. Thank you very much for the great service.
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December 2023 by Kameron Lemon
They did a great job refitting my wedding ring. It’s 19 years old but looks brand new after they did their magic!
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November 2023 by Brenda McDonald
Had my wedding ring sized and insured and adding a beautiful diamond guard as well! Can't wait 4 it!! Gonna look fabulous!! Glad 2 be a Jensen member they are the best!!???
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October 2023 by Sherry R.
Do not take your rings to be fixed or sized at Jensen jewelry. I took a ring to be sized up two sizes. I went in three times after I picked it up because I was not happy with the fit. I was not given any advice, except to buy a band because it was too top-heavy. Basically I felt they were tryin to get me to buy a band there. I was never offered to have it resized or any resolution. I then took it elsewhere to two other stores and they showed me that it was sized at 9.5. Jensen sized it wrong. I paid $219 at Jensen jewelry to get a ring sized that wasn't the right size. After I complained to them in an email They offered me $45. I was also told I had waited too long to have a resolution to the problem. It had been two months and I had been in the store 3 times trying to get it fixed. The manager of the store was the one that did not offer any help in the store. I filled a complaint with the BBB. I understand I can't get a full refund but half is more then responsible when they are the ones that sized it wrong. I trust the other two stores that had the sizing correct. The manager tried to discredit them I would not trust them to do any work on any jewelry or buy jewelry there.
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September 2023 by Udean Tappan
All my jewelery comes from Jensen's in Burley,I'd. They are great. I've never had a problem that they can't fix.
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September 2023 by Jackie Schlerf
Jensen Jewelers is my go to spot for jewelry and jewelry repairs. They’ve always done a great job for me and have very kind, friendly employees.
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July 2023 by Doreen O'Brien
Absolutely great people !! Beautiful repairs cant even see them !!! I will not take my jewelry anywhere else for repairs, thank you Jensen Jeweler's!!!
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May 2023 by Lorrine Fuller
Nice people. Horrible job on resizing my platinum ring. We will never darken their door again. You can see the cut and where they welded my ring. Taking to another jeweler to have it fixed.Update: The Manager called me and made everything right. I appreciate Isneida"s professional,accomodating,concern to make things right. Thank you ♥️!
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May 2023 by Renee Duncan
Everyone is so friendly and helpful and knowledgeable. Had 3 rings resized and several pieces fixed. They did a wonderful job.
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March 2023 by Holly W
I have been taking my jewelry to Jensen Jewelers for over 5 years. I love the quality work they do. Even now that I live in Utah, I still take my jewelry to Jensen’s, because I can trust them to provide the best care and value for their services. I recommend them to my friends and family and I would recommend them to you too. Thank you Jensen Jewelers.
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March 2023 by Connor King
They gave me options to make the perfect engagement ring. We got wedding bands through them, and had some re-sizing done. The rings were always ready before the estimated date, and everything was reasonably priced. Will be returning.
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March 2023 by Jodi Sears
Everyone was very friendly and knowledgeable. The work they did on my wedding ring was top notch...I would recommend Jensen Jewelers and I will use them again!
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March 2023 by Jason Slade
I came with my own gems to get a quote on what it would cost to have them set into earrings. Their internet didn't work. They used their books to pull up styles and pricing and the initial price for the earring post and mounting seemed reasonable until the supervisor directed our salesperson that was the price for a single post, not for a pair, which then seemed quite high as the price doubled from $75 to $150 JUST for the gold earring studs the stones would be set in (very simple stud posts). I had 2 other sets of stones that were slightly smaller with slightly cheaper costs for the stud posts. The charge to set the stones into the posts was also on the steep side at $80 per pair. I was not able to check if this was reasonable because they literally had no internet access and unfortunately I decided to place an order anyway. At home I did some checking and they had indeed doubled the charge as earring stud posts are typically sold in pairs and I could find very similar pairs of posts as the ones I had ordered for around $75 (range $51 to $90). I went back the following day to try and correct the charge. The supervisor said if I could show her the information I had found that maybe she could make the correction, but otherwise could not. She doubled down on the price being per post and actually claimed i had gotten a deal because each post should have been $82, or $164 for the pair. Of course, I was not able access the internet as they are in somewhat of a dead zone. She refused to make any concessions at all except that I could return during the next normal business day the following week when she could call corporate. Overall a very poor experience and I would not return or recommend them.
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February 2023 by Joanne Trefethen
I am very happy with my jewelry repair. The work is flawless and was completed well before the promised date. Will definitely shop at Jensen in the future!
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February 2023 by rob wright
We received quality service at Jensen. Isneida was friendly, helpful, and made sure we left with what we wanted. No high pressure sales. This is the place to come when you are looking for jewelry. All of our jewelry purchases will be made at Jensen with Isneida.
