Mountain West Bank is a local financial institution that offers a mixed bag of experiences for its customers. While some customers have reported positive interactions with helpful and professional staff like Jessica and James, others have expressed frustration with the bank's lack of knowledge and inefficient processes. Despite these inconsistencies, the bank seems to have a loyal customer base, particularly at the preferred branch, where the staff is highly regarded. Overall, the reviews suggest that the quality of service at Mountain West Bank can vary, but the bank maintains a strong presence in the community.
Have to bank here for our HOA and all I needed was added to a signature card and it seems like no one knew the correct way to get it done and now I have to go back to do it again. Sucks as I don't get paid for my time and the bank is clueless on the process very sad and waste of my time I will never personally use this... read full comment
September 2024
Went in for a cashiers check today. I was fortunate enough to get James as my teller. Being a business owner myself, I was impressed with the level of customer service. I would hire him any day.
April 2024
Great service and people.Banked here for 20 year.It's nice to be called by my first name
