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February 2024 by Kim Harris
I purchased new tires at Costco and they have a program for alignments (and other services) where they partner with a local shop. Quality Alignment and Mechanical is the local shop in Nampa. I called on Saturday, not knowing they were closed, and left a message. I was very pleasantly surprised when I received a call 8am on Monday. I have never had that type of response to a message. I was able to schedule an alignment the next morning at 8am. I was called at around 8:35am telling me the work was complete. The price was less than any other shop had quoted. Their documentation is clear and easy to understand. The entire time, I was met with a friendly, relaxed attitude.I highly recommend Quality Alignment and Mechanical.FYI - there is a nice little coffee shop less than 2 blocks away - a great place to wait.
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January 2024 by Keith Rich
They have been excellent with all the work they have done over the years. Prices are great and service is the best.
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January 2024 by Crystal Lish
Our truck was brought to Quality alignment by Calliber Auto for a repair assessment after an accident Thanksgiving Weekend in Spokane. Our truck has never had any problems, and we have had it serviced regularly at a Chevy dealer (and our truck is still on warranty…. So we could get repairs taken care of if it indeed had problems prior to this accident). Prior to our trip/accident we also had an oil change and tire rotation. A car ran a stop sign and directly hit me on the passenger rear tire. Our tuck was drivable, but there was severe damage to tire. Before driving home we took it to a tire shop and had them put the spare on. We were told by tire dealer that the rear axel seal was leaking oil, and they felt it was most likely due to accident. We were given an okay to drive it home as long as we stopped and checked it every 100 miles. After we got home Calliber couldn’t get our tuck in for over a month. This week Calliber sent it to quality for an assessment. We got a call stating that qualities mechanic, Dustin said that the leak was not due to the accident. We were shocked to find out that quality said it wasn’t due to the accident. So, we called to inquire about his assessment. Dustin was abrupt, rude, arrogant, and argumentative. Dustin couldn’t guarantee that the leak wasn’t from the accident he just felt in his “professional opinion” the leak was there before. We tried to explain that we have never had anyone tell us this prior to the accident, and explained to him what the tire place told us the day of the accident. He said he didn’t care what we thought, and he would be submitting to the insurance that he did not think the leak came from the accident. I just think this is unprofessional and unethical.To Dustin’s response: “ It’s is in fortunate that you don’t have any insight on how your attitude was reflected in the conversation. You indeed were rude, abrupt, arrogant, and were argumentative. You said you did not care what information we provided you, that your observation was right. Although, you were reluctant to confirm for 100% assurance that the leak didn’t come from the impact of the accident. Point in fact, that even the tire place who put on our spare after the accident confirmed the leak was most likely due to the accident. We literally had our tires rotated a week before the accident by the dealership and we were not told of a leak. You would think that if it was indeed leaking oil as the tire place told us after the accident we would have been informed prior. Also, you failed to inform us that you found oil on front right tire (I find it interesting you bring it up in this review but not when we spoke). I understand you have to do an assessment, but to be dismissive of our information is disrespectful. Also, to leave out information of your assessment is unprofessional. Also, just be open to feedback. Just because you don’t feel that you were abrupt, rude, arrogant, and argumentative doesn’t mean you were not. This is how you came across to a customer.
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January 2024 by Denise Gleason
I used this company to put a new rack and pinion on my 2008 charger that I thought went well until my old mechanic, checked a funny noise, then I saw a brand newcut up frame on my charger I called quality alignment once I saw this and of course they denied it. My charger been garaged its entire life.also it had just been into the dealership about 3 weeks before for the engine and drive train check up for its lifetime warranty. I would stay away from this company u less you want this type of damage.
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December 2023 by Daniel Del Toro
Cool people.. just upset I had to pay almost $70 for them to look at my car for half an hour to tell me there’s nothing they can do to fix it at the moment…
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December 2023 by Niki Oquist (OquistStamps)
Awesome service
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December 2023 by Suzan Boyer
Great customer service. Competitive pricing. Quick diagnostic.
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November 2023 by Adrien Henry
Great work at a great price. My shop sends all our alignment jobs here. They have also taken care of one of my personal cars. Have never had an issue.
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September 2023 by Allison Lobertini
Quality alignment and mechanical have been nothing but honest with me when it comes to my car. I have had my alternator and serpentine belt changed out, my thermostat and housing changed out, and also just recently my water pump changed out. All of this has been done within the last 2 years of my car being brought to them. It is a 2007 Chrysler 300. It has had a lot of love given to it and they have been nothing but honest with me. When it comes to the repairs needing to be done. I would absolutely recommend them to anybody who has questions or concerns about repairs needing to be done with their vehicle, they don't do anything without calling you first.
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September 2023 by Michael Silva
Everyone I talked to was friendly, honest and gave good advice would definitely recommend for any auto services.Services: General repairs & maintenance
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September 2023 by scott speer
I had replaced the struts and shocks on my Hyundai Elantra and made an appointment to get a alignment. They were very professional and prompt in the service they provided and cost for service was very good. This was my first time using them but I definitely recommend and will be returning for future service.
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August 2023 by Casey Frickey
Fantastic job! I let them know that I had a road trip coming up soon, and they got my car in and fixed the SAME DAY! I am so relieved and pleased with their customer service. Highly recommend!!!Services: Exhaust
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August 2023 by John Chardoul
Had a ton of work done. Great people, fair price, convenient and even had lunch delivered during my 4 hour wait.
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July 2023 by Tabitha Page
These guys are friendly and the service is great. The name of the business is spot on.
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July 2023 by Sam
I am so thankful that I found this place. Great customer service and work! I definitely will return.
