-
October 2023 by Kelli Anderson
Awful experience! My 3yr old had to wait over an hour with only one patient ahead of us. Something was clearly wrong with him he had just been seen by his primary and had a double ear infection. By the time he saw this dr at St Al’s he said his ears were sorta red said his throat looked fine blah blah blah. My son had a fever was falling asleep sitting up and he just told me he was fine. Fast forward two days later take him to Saltzer urgent care he has an ear infection still and strep throat!!!! soo livid with how he was treated or not treated
-
October 2023 by Teddy-lynn Golden
A Espinoza will laugh when you tell him what you think is going on, after he asked you what you think is happening. I'm not a Dr, so obviously I don't know medical science and my random ideas of what could be happening are not going to be accurate that's why I'm seeking help. I felt immediately judged on my appearance. And after I told him the last person I saw was more concerned about my weight and anxiety than the issue I was trying to be seen for.. he immediately started to so the same. A waste of waiting weeks to get in, and a waste of money. If you hear he will be your Dr. I would reschedule
-
October 2023 by Toshia Harke
My mom went in with chest pain that wrapped to her back. Upon taking her blood pressure and finding it extremely high, they told her they needed to get a better one. No blood pressure is documented in her chart currently. The NP listened to her lungs, told her it was GERD and sent her home. No ECG, no troponin levels drawn, no chest xray. Extremely upset by the care NOT given.
-
August 2023 by Joy Nielsen
Really like it being close by. Really like the Urgent care drs. Trying to decide if this is where Id want a regular dr. Will update when I have a better idea.
-
June 2023 by Roberta Myers
PA never f/u on xray report until I called two days later.
-
June 2023 by Marina Lobkova
I hate going to the dr.s and being a mom of 6 ( 7 , I forgot my husband) and practicing natural medicine I go to the drs very very rarely ( in 6 years this was my daughter first dr visit) . I don’t have time for bunch of nonsense and go to dr for a specific request for a blood work or a referral to some specialist so this visit was one of the things I needed to do a test to eliminate a potential problem that came up in my child sickness. They got me in fast did exactly what I asked of them and I was out the door before I knew it. Very professional and the young nurse practitioner seemed knowledgeable. I am very satisfied. And I am very grateful for them for allowing my 2 boys (ages 15,13) to go in by then selfs when they hurt their hand falling off the bikes. It helped me not have to sit there and hold their hand when I have other kids at home who need me more. They stayed in contact with me the whole way and told me everything that will happen and I was able to talk it over with the dr on the phone instead of me have to physically be there. Thank u for that u guys it helps a lot.
-
June 2023 by Sarah Perkins
I went in for a lab draw and my experience here was amazing from the receptionist, MA, PA, to the person who drew my labs. I have hard veins and she got it the first time with no pain. Such a great experience and kind providers.
-
May 2023 by Shawna Re
It don't even deserve a star. The nurse was amazing caring and nice. But the PA we had was a b****, very unprofessional snotty and plain rude. My daughter had no voice I was trying to tell the woman what was going on and she told me to be quit and said she wanted to hear it from my daughter. Umm no she is still a minor I have every right. Will never come to urgent care again.
-
May 2023 by Terri Stout
Everything was fine until the PA came in. He didn’t even examine my son. He just walked in with a bunch of papers about stomach flu bugs, things I could have gotten from the internet. I just couldn’t believe he didn’t do any type of exam. No pushing on the stomach or anything. Just, here’s some papers, see y’a. Was a waste of time.
-
January 2023 by DN
To the ill people out there considering St. Al's Karcher Urgent Care for their health care needs. This facility allows only their healthy patients to use their waiting area. I went to be seen for severe sore throat and fever. After being registered, I was sent to my car to wait to be called in. 20 degrees outside. Cold car. How about the patients that are struggling financially and cannot afford to waste gas running their car to keep themselves warm while waiting 20--30 min or more to be called in? Are the patients getting a gas discount on your bill because you are forcing them to stay out in the cold and run the car to keep themselves warm while your waiting area is 2/3 empty? The mask protocols were followed, I was wearing a mask, the very few people in the waiting area were wearing a mask too. Are the masks not effective? Why are you discriminating and only allowing not-so-sick people use your warm waiting area? To top this, when they called me to go in, I was asked to go to the back door that said "staff entrance" across the dirt lot. That was locked, so now I am waiting outside the door several minutes for staff to come and open it, directly exposed to 20 degrees temperature, while my body is dealing with a fever. While I was informed that this is their facility protocol, I will definitely look for a different health care facility that does not have inhumane and discriminatory protocols.St. Al's Karcher, you should reevaluate your mission statement, as the patient is definitely not at the heart of what you do.
-
January 2023 by Cal Mangum
Since my last review was deleted, ill do another one.. The worst clinic I've ever been to, they like to abuse their disabled patients. And they mock, and make fun of you from behind the desk, their receptionist are mean, Dr Piernie is terrible and awfully condescending, do not go to her. And if this gets deleted AGAIN(cause they don't like criticism), I'll come back and post another.
-
December 2022 by ddoris17
To the ill people out there considering St. Al's Karcher Urgent Care for their health care needs. This facility allows only their healthy patients to use their waiting area. I went to be seen for severe sore throat and fever. After being registered, I was sent to my car to wait to be called in. 20 degrees outside. Cold car. How about the patients that are struggling financially and cannot afford to waste gas running their car to keep themselves warm while waiting 20--30 min or more to be called in? Are the patients getting a gas discount on your bill because you are forcing them to stay out in the cold and run the car to keep themselves warm while your waiting area is 2/3 empty? The mask protocols were followed, I was wearing a mask, the very few people in the waiting area were wearing a mask too. Are the masks not effective? Why are you discriminating and only allowing not-so-sick people use your warm waiting area? To top this, when they called me to go in, I was asked to go to the back door that said "staff entrance" across the dirt lot. That was locked, so now I am waiting outside the door several minutes for staff to come and open it, directly exposed to 20 degrees temperature, while my body is dealing with a fever. While I was informed that this is their facility protocol, I will definitely look for a different health care facility that does not have inhumane and discriminatory protocols.St. Al's Karcher, you should reevaluate your mission statement, as the patient is definitely not at the heart of what you do.
-
December 2022 by Jason McAdam
hands down the worst experience I have ever had at an Urgent Care. If I could leave 0 or negative stars, I definitely would. It is worth driving 5-10 minutes down the blvd for a better Urgent Care.
-
November 2022 by Escarly hornan leonardo
We wasted 2 hours waiting for them to check on our kid, ended up leaving and took our kid to get checked at a different one
-
September 2022 by Chad Crawford
Over 3.5 hours for an x-ray, what a joke. Definitely nothing Urgent about this place. And don't come back and say you were busy because you're not.
