December 2021 by Tony Allen
Kind of expensive for a spot in Nampa. Was quoted $60 than $70 now it's $80.
November 2021 by Jorge Rodriguez
They said the storage was 5x10 it was more like a 4x7 I couldn’t fit a 8ft item I had. When I called they just tried to push me to a bigger Storage saying it was 5x10…
October 2021 by Tasha Gilbert
As much as I hate leaving poor reviews I feel future tenants deserve to know the truth. The company had the overhead roll up doors replaced and in the process my personal property was damaged. Months later I have yet to get a resolution.Additionally, there are piles of garbage and unwanted furniture that has been sitting out for over a month. I cant even drive around my unit because the facility has yet to clean this up. Needless to say I am very disappointed.
September 2021 by lisa forsythe
Ashley the manager is a very sweet gal. Rented me a uhaul early so I could take care of my other business. The only issue I have is the location is not that great and wouldn't go there after dark.
June 2021 by Toastie “Peanut Butter”
Today when I finally able to go to the storage unit Otter Storage claims to be renting to me I found out that they decided to close my account because I "vacated without notice". I don't understand how that is possible. Between dealing with COVID-19 while living with someone that is high risk and still having to work constantly being an essential worker I haven't had time and didn't want to expose people to more risk. I was able to get the vaccine finally and so I decided I'd use my one day off this week to go and move all my stuff in. Got all loaded and ready but since I've never been to this location I looked in my email to get the address and unit number and noticed an email saying "Successfully moved out". I paid all the start up fees they throw at you, the rent and their insurance on time every time. They never game any kind of notice. No email, no voicemail, no letter in the mail, not even a text. Apparently their customers aren't worth the $0-$2.65 to send a email or letter. They even took rent for July and then moved me out 8 days later. At this point I wouldn't be surprised if that was policy so they can double rent the same unit. I called the number in the email and the representative was completely useless. Literally the only thing they could tell me was "I vacated without notice". What's the phone number for the manager? "I don't have that". Is anyone there right now? "PROBABLY not". Not too Helpful. I guess I get to spend Monday trying to figure this out. I've included the emails showing payment and lack of attempt to contact me. I'll update if I'm able to actually get ahold of anyone.
June 2021 by Karen crouse
This place is affordable and great customer service.Since the new owners have taken over we have enjoyed the communication. They have done a lot of improvements as well.Sometimes getting in and out especially with a camper can be a bit tricky especially if someone is putting or removing things from their storage unit as you first drive in but this rarely happens.I do think they need more cameras in the back where the campers are kept. (This could be one of their improvements that I’m not aware of)I would love for them to invest in covered storage.
June 2021 by Cherrie Powell
You have been good attentive to everything I've needed thank you for your service
June 2021 by David Doddridge
Horrible customer service, my daughter made a reservation for a storage unit for the summer as she is a college student. On the day she is set to move her stuff into the storage, she was told the canceled her reservation without disclosure. When she Sked why they told her we do that when we get down to just a few units left and then it is first come first server without warning or disclosure.
June 2021 by Galen Beesley
Nice and quiet area excellent camera coverage
April 2021 by Chad Pohlmeier
Lost they key to the lock, the manager was amazing and assisted in getting the lock off, took an air saw and bolt cutters but she got it off. Would highly recommend this place just for how nice and helpful management was!
February 2021 by Ashley Cain
The people who work there are very nice and understanding and willing to go out of their way to help you. Amazing prices, location and people ♡
January 2021 by John Clark
Clean, well maintained, friendly staff but a little exoensive
January 2021 by Umbra Chan
The people who work there are very nice and understanding and willing to go out of their way to help you. Amazing prices, location and people ♡
December 2020 by chantel holmes
Great place to go for a storage affordable prices and awesome people very nice and caring they will try there best to help you with your storage I highly recommend this place
November 2020 by Allyssa Lopez
Best storage in the state. Ashley is an amazing manager and they are always willing to help, super thankful for this storage.
