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July 2023 by Kendall Hopkins
I moved business acct from a large bank. This privately held smaller bank is excellent. Personal service is great. This bank gives back to local communities and the people are top notch. Their balance sheet is strong.
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October 2022 by Waka Zavala
Outdated bank. Nasty customer service
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July 2020 by Chastity Duncan
They charge you 30$ fees every chance they get so be careful also they let things go weather you have over draft protection or not stuff will still go through even if you dont have the money in the bank I've asked them repeatedly not to let it happen and thus far they let it happen the not only do they let it happen the charge me 30$ for it after I asked them not to let it happen! It's very frustrating and makes me sad because other than that they are a pretty good bank that I can see they dont charge for money orders they know me by name and they welcome me with a smile so I dont know if the good outcome ways the bad . I'm seriously thinking about changing bank due to this because it happens every month and I'm on a fixed income but we will see anyway thanks for reading this forgive the grammar. GOD BLESS JESUS LOVES YOU! AMEN!!!
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August 2019 by Cindy Edmonds
I love my bank. I have great working relations with the loan department. I have always found the people working, willing and able to assist me with anything regarding my banking needs. Dog treats for my dog when I come through the drive through, lol, for my dog!
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April 2019 by Troy G.
Went to this branch on 4/15/19 to make deposits. Teller could not figure out how to deposit an E-Check into my biz account. Said he couldn't figure out how to verify the check. I said that I will just take that check to my branch by the Idaho Center. He said, "Good luck with that". Very cocky attitude...probably embarrassed. Not very professional. So, as promised, I took the E-Check to my branch near the Idaho Center. That branch is awesome...they "read the directions" on the E-Check and made the deposit in less than 30 seconds! Cheers to the Idaho Center branch! Jeers to this branch! Less cocky and more professional would be nice.
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November 2018 by Shannon Desaro
Washington Trust is a very old fashioned and behind the technological times. Apparently they cannot take my mortgage payment over the phone and they cannot provide me with a phone number that can help. They also do not have a website to pay online. You HAVE to mail in a check each month. I'm sorry but that's far from convenient. I don't even use checks anymore. So I called back and got a different person. Apparently they can only set you up on ach automatic withdrawal... But since she couldn't get a form from her supervisor since it's the weekend. I have to wait until I can go into a branch to fill oro the ACH monthly withdrawal form.. So, it seems they are not savvy enough or not do not invest into technology to help customers with options and ease of making payments. Absolutely frustrating. Stay away from this place!
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May 2018 by Lynn Tiersma
I made a call to this bank to ask about an auto loan for a vehicle with a salvaged title. I was given a card from the seller, who told me they are eager for business so give them a call. After my own credit union told me they could not loan for 100% of the vehicle, I gave Hector a call at WTB. Hector was very professional, and asked me all the questions needed to give me an answer. I asked specifically about financing 100% of the vehicle since my own credit union did not. He was happy to say that he could and to let him know if we wanted to proceed. We called back and spoke to someone else and told them about our earlier phone call and filled out the paperwork. We were approved, but on the day we were to meet the seller, Hector called and told me they could not finance 100% of the vehicle. He did little to nothing to help me at this point and I wanted to let you all know that they do bad business. They will tell you want you want to get you in the door, but will change when it comes down to signing. BE CAREFUL OF THIS BANK. THEY ARE NOT HONEST!
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July 2016 by Alisa Tualaulelei
This is the best WaTrust location in the treasure valley. All the staff are kind, courteous and happy to help.
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December 2013 by Wayne and Melanie Van De Graaff
Great customer service, what highly recommend this bank, Lorretta did a great job!
