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December 2023 by Rashell Sanchez
Extremely poor quality work,They left wet trim on the wall & the flooded area was still reading 100% wet when our Insurance company come in to look at the damages. We had to have another company finish drying out the flooded area & finish tearing out wet sheetrock/trim costing us extra time & money. Then Horizon threatened to place a lien on our home prior to the insurance company settling our claim. Jim will tell you he can save you money, but it will cost you extra in the long run. So be careful.
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October 2023 by David Haasch
I had an amazing experience with Horizon! We purchased a home that had significant amounts of pet stains (that we found with a black light after we purchased). It was very discouraging. Though we’ll eventually replace the carpet, we had to move in quickly and needed the best cleaning posible.I was referred to Horizon by RCWilley. They have been referring their customers to Horizon for over a decade. In fact, they said it’s the only carpet cleaning company they refer to.Horizon is a company that truly cares about customer service. I had several conversations with the owners who explained everything from what to expect, their process, and even the science behind carpet cleaning. The owner has been cleaning carpets professionally for over 40 years and is a wealth of knowledge.They have high-end equipment, professional technicians, and superior cleaning products.The owners followed up with me after to make sure we were satisfied and to answer any questions. I don’t always take time to leave reviews, but their work was exceptional. They even left a specially formulated bottle of cleaner that we can use for spills and spots.Best of all, the carpets look and smell great. I couldn’t be happier and will definitely use them again in the future.Services: General carpet cleaning
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October 2023 by David Boyer
As the owner of many rentals we are especially appreciative of the excellent service provided by Horizon Restoration. Over the years we have used them multiple times in both our Oregon and Idaho rental properties, and on our own home. We would never use any one else. In fact, as a former board member of the Treasure Valley Rental Association, I often recommended Horizon Restoration to other landlords, and the response was always positive from those who used them. Some companies use "quick and easy" cleanup techniques that merely cover rather than cure the problem. That is not the case with Horizon. They are thorough and professional. They truly know what they are doing, and you can feel assured that things are taken care of correctly when you use them. They are also very good at working with insurance companies. We highly recommend Horizon Restoration for all your restoration needs.Alissa (and David) BoyerOwners, Boyer RentalsServices: Flood restoration
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March 2023 by ashton chapman
Very communicative, friendly, and diligent. Helped navigate repairs and insurance assessment that I am certainly not used to.Service: Water damage-related cleanup & repair
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October 2022 by Krysta Sands
I am the owner of Forever Loyal Grooming in Payette. When i had my flood in my salon I was completely heart broken. Jim and his crew showed up immediately.The super heroes that i never thought I would need. They got to work so quickly got everything all cleaned up and blowers going. All the way through the process Jim provided the best customer service. He was always a call away to answer or help with anything I needed. My salon is back up and running and looks amazing. Thanks to all of you at Horizon it was a pleasure doing business with you.❤️Service: Water damage-related cleanup & repair
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January 2022 by carolyn ramsauer
Jim and his crew were very professional and did everything in a timely manner. Was always there to take my calls whenever I needed him. I would recommend Horizon Restoration highly to anyone in need of restoration. Their the best in my book.Services: Water damage-related cleanup & repair
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November 2021 by Meg Isaak
Called prior to showing up, very professional, not like the big companies that charge an extra flat fee just to come out to Ontario and locked up/called me prior to leaving. Pricing was upfront and extremely reasonable. My uncle before death was a bachelor that had better things to do in life than clean. I had no idea his carpet was still in excellent shape underneath years of neglect!Service: General carpet cleaning
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July 2021 by Casey VanVliet
I was expecting a miracle and the results were pretty remarkable. I was just as impressed with the overall professionalism of this company, from scheduling the appt to the follow up call I received after the work was completed. I would highly recommend this company to anyone, especially those who live in Ontario!Service: General carpet cleaning
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March 2021 by Clarissa Helliwell
I love using Horizon Restoration Services. Jim, Alma and their crew do an amazing job. Not only is their work of upmost quality, it's good value, they are professional, responsive, and on time! All of the things one can choose from, but can only select one. I highly recommend them!
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March 2020 by Amanda Mallory
We came home from vacation to a flooded home on a Holiday weekend. We called Jim and within an hour he was there cleaning up our mess. He did what he could late into the night, set up what equipment that he could and then was back the next morning with his crew to finish the job. He set up his equipment and thoroughly inspected the damaged areas. He came out and met the insurance adjuster and helped us through the process. I highly recommend them. They made a very stressful situation less stressful. They were priced fairly, responded timely, were respectful of my house and property and communicated very easily.
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March 2020 by Ivy Gimmel
The highest compliment I can give to a company is that I would recommend it to my grandma. And I did! I also recommended them too my mother my friends and anyone else would listen. They were kind prompt caring and seem to really care about doing a good job. We've had them work on our home many times and are always thrilled with quality of work they put forward. There also amazingly affordable! Can't say enough nice things about this company!
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March 2020 by Nathan McMasters
Horizon has cleaned the carpets on approximately ten houses for us over the past three years. Their communication and their work is excellent! They show up when they say they will and they always do a great job. Plus, if there are any issues, they're always willing to come back out again. Highly recommended!! A++
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March 2020 by Ben Waltenberger
I moved into a home a couple of months ago where the carpet, while still in good overall shape, had loosened and created waves in nearly every room. I had Horizon come in and restretch and clean the carpet. Jim and the crew did an outstanding job. The carpet is now taut and has remained so, and they also did an excellent job cleaning it. It basically looks like a new carpet now. Having Horizon clean and restretch it saved me a few thousand dollars over all new carpeting. Great service and a friendly and professional crew. Highly recommended.
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March 2020 by Lucinda Day
I had pipes leaking in my crawl space and some water damage in my home. Jim was extremely helpful with the clean-up, drying it out and even talking to the insurance adjuster. Since he does that day in and day out He is fluent in the insurance language and made the whole experience as stress-free as possible. Thank you!
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October 2019 by Eve G.
Absolutely the best service I've ever had in the valley! Began working with Horizon 4 years ago cleaning my investment properties. I was so impressed with their integrity, quality of service and professional personnel I used them for my personal home and my mother's home. I have had them clean many homes over the past 4 years & found them to go above & beyond everytime! THANK YOU Horizon for consistantly being a TOP NOTCH COMPANY!!
