-
October 2023 by Isaac Vance
DO NOT RENT FROM HERE. I came in at 10:40PM and NO ONE is at the counter, no one is working. I had to pay for a hotel and Ubers because they are so inept at their job that they cannot even staff. Horrible employees horrible customer service
-
September 2023 by Daphne Chen
Budget car rental Pocatello is a scam car rental company!!!Everyone please get alert to the counter when you pick up your car!The rental agreement paper is printed in very light grey ink that you barely can read.Be aware of the surprising high additional charges for the car insurance fees they put in without any verbal explanation. Plus the letters are very small in the rental agreement. What we had experienced, it was truly a fraud charges.Plus they never have their own stuff member that is available at Budget counter, there will be a paper sign tells you to go to ALVIS.Unless you bring a magnifier or microscope, you will easily experience a double charge in you bill right away.
-
September 2023 by Diane Gause
Awesome place to rent a car the employees are great
-
October 2021 by Tate Crockett
My experience with Budget was great! The prices were fair and customer service was great. I had no issues from start to finish. I've rented from enterprise before and I will be coming back to Budget.
-
August 2021 by Avery R
Never rent budget
-
June 2021 by Alyce Nelson
Worst experience ever! They are crooks! Double charged me and gave me the worst customer service I have ever had! $1025 total for a week car rental when it was suppose to be $380 (after my credit) I was owed a credit from previous mistake. They still refused to fix the charge and told me to deal with my bank! Mind you I had messages and pictures from their own employees confirming the credit and that there was a mistake but he didn’t know how to fix it. Took it to my bank and the car rental place still denied my claim. So I paid over $1000 for a stupid rental car. THEY SUCK DO NOT USE
-
June 2021 by Rick Nelson
Why would a car rental angecy require a 5 day minimum rental? Rediculos policy and assanine, with polices such as that I would imagine they won't need cars much longer
-
February 2021 by Dana Northey
Never again Budget. Not sure your staff could be less helpful. Why would any of your vehicles in your lot not have current registration? Counter hours 10pm to 11pm, really? Better update your automated system. Dropping keys and contract in a drop in the early morning is so unusual, not. Again your automated system should be updated. Then when you finally speak to a human perhaps they should know that Avis pretty much handles your rentals at Pocatello Airport.
-
September 2020 by Raj Nazarian
When i checked my car in i was told i will receive a final receipt in my email. It was7 days ago and so far no email for my receipt.
-
September 2019 by Danielle Stoor
It is now Avis/Budget rental. The customer service was great. The attendants were knowledgable and easy to work with.
-
September 2019 by JoAnne Rose
The prices were excellant. The service was speedy and courteous.
-
September 2019 by Jeannette Hagar
Don't try to rent from them unless you have a Major credit card
-
August 2019 by Kortney Jensen
Budget Car Rental is a joke. We were promised a rental and when we got there we were told they had no more rentals.
-
August 2019 by Richard Jensen
Reserved and was promised a car when I would show up then was told I would have to wait another hour before they would have anything available after waiting for 40 minutes at the desk for someone to show up
-
June 2019 by Aaron Clayson
Folks working here have really taken care of me when I had questions or misc. Thanks!
