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January 2024 by B. Lewis
Great location, friendly staff. My only complaint is get them new card readers. The one I had to use yesterday had a strange line moving through it like an old TV from the 80's when you're trying to find a clear channel. Also give Makenna a raise ?
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January 2024 by Patrick Vargas
A great place to get games at a good price and good customer service
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January 2024 by Cash Koyle
There service Is Nice
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November 2023 by Jeff Johnston
Love GameStop! This store was clean and well-organized, it was a pleasure to browse and enjoy the store with my kids. Staff was available to help and were friendly. We enjoyed our visit and purchase!
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November 2023 by Jordan Anderson
I had a horrible experience! GameStop says they're open until 9:00 and I clearly got there at 8:57 p.m. and they already have the doors locked and the shades pulled down And I'm knocking on the door yelling "Hey, you're still open for three more minutes please help me!" Send the employee was about to bring all of their cardboard out the front door for the night and saw me out there and stood by the door waiting for me to leave. Because I stood there waiting for him to come out so I could Tell him what I wanted to buy because they were still open.This happened in November of 2023.
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November 2023 by Brett Gessell
The crew here is the best! I always get the help I need and suggestions for great games. I really enjoy shopping here!
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September 2023 by Kelton Murch
Was going in to buy a Nintendo switch oled since they have a deal to get a $25 gamestop gift card along with the purchase of an oled Nintendo switch. Was going to buy the console, the $45 dollar warranty, a carrying case, 2 controllers, and a card for mariocart 8. However they have the tears of the kingdom special edition oled that comes with the game for 10 more dollars. So, I was going to get that, but apparently that one doesn't count towards the deal despite the deal specifically saying any oled system. I'll take my 575 dollar purchase somewhere else.
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August 2023 by Abriella Lopez
Awful service. Was told on the phone by an employee that we could return a brand new PS5 as long as there was no damages to packaging and we would get a full refund - when we went to return it they wouldn’t refund it and said we could only trade it in for $200 when it was bought 1 day ago and brand new
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August 2023 by Mitzi Corona
The gentleman who assisted me is always courteous & has GREAT CUSTOMER SERVICE! Thank You! It's greatly appreciated!
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July 2023 by Pamela “SeaAbout” Rex
Great selections, even greater staff. Fun house for kids (and adults too ?) with allowance.
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April 2023 by Conveyed Zeus
Ever since the new manager took over everything has changed and not for the better. If you wanna sell your systems for cash do so online do not go into the store. A $250 Xbox one S is only worth about $120 cash or $170 in-store credit. You need the original cords and it all has to work controller has to be in perfect condition to get the full amount. If anything has wear and tear even if minor the whole system is labeled as defective and you get less then $80 in store credit or less then $70 cash. I bought what I thought was an Xbox one series S turned out to be just a normal Xbox one S. The new hire they had kept the controller and HDMI cord at the store that was in the box so I had to replace them and spend more money.
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April 2023 by First Love Across the Sea
Everyone is so nice and helpful over there.
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January 2023 by Chase
Employees at the store were very nice, and informative. This review is not a reflection of them.I purchased a set of wireless headphones for $150 less than 30 days ago. The headphones struggle to connect, and constantly disconnect. I went back to the store to exchange for a different headset. Even with receipt and original packaging I cannot return this item, get an in-store credit, or exchange for a different set. I refuse to support a business that will not stand by their products.
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January 2023 by Pedro Sanchez
The customer service in the Pocatello location is absolutely horrible. I have shopped in Ontario Oregon, Nampa Idaho, Caldwell Idaho, Boise Idaho, Twin falls Idaho and Idaho Falls Idaho all have been great locations. I would definitely recommend people to stay away from this location. Unless you like to be treated less than and not a valued customer.
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January 2023 by Meagan Pittman
The employees are nice they just need to know more about what they are selling and know other places that carry similar products or that can do repairs
