-
November 2023 by joAnna jonak (jojo)
The staff was amazing. I showed up 5 minutes after closing and was willing to do an oil change for me anyways. They are awesome!!!
-
November 2023 by Shawn Allen
Very helpful and friendly young lady helped me. Rest of the team was efficient and had me out of there super fast.
-
November 2023 by Lisa Wanstrom
I went to Grease Monkey today. I was very specific on the services I wanted. Evidently they do what they want. I requested they not touch my tires to rotate or adjust the pressure and I didn't want the cabin air filter changed. While they were serving my car I was approached and again declined the cabin air filter. I was then offered multiple additional services. I declined. While being checked out I was informed that they had adjusted my tire pressure. I left and immediately low tire pressure indicator came on. They had adjusted it to the WRONG amount!! When I called them I was told sorry come back and we'll fix it. I'm NOT willing to go back when the directions were clear from the start. They are unwilling to do anything for the inconvenience of their employees not listening but advertise only what you need. Hmmm I think I should have a say in what I need!!I got a voicemail from the manager telling me that he reviewed the video and they didn't check my tires....hmmm now who do I believe? The employee who was holding my paperwork or the manager who by his voicemail was referring to the wrong vehicle? Oh and the tire shop just confirmed all 4 tires were set at 35, wrong amount for my car!!!
-
October 2023 by Mandy D
We have been doing our oil changes here for over 10 years I work at a local Bank in town and wasn't able to take my car in on ladies day. I called and asked if my husband would be able to bring it in to get the ladies discount they said because all of our cars are registered under my name in there system that it would be no problem. I sent him with an additional coupon just in case they there was an issue, my husband showed them the coupon but at the end after already doing the oil change they refused to honor the ladies day because I wasn't there so he asked them to do the other coupon that I had sent with him, Dylan at the Yellowstone in Pocatello store refused to do it and was incredibly rude. Would have been nice for them to tell him before they did the oil change, we have six cars just in our household and spend well over $2000 a year on oil changes we will absolutely be taking our business somewhere else.
-
October 2023 by GRIMM DRAGOON
I went here during a busy time for them and they still were able to take really good care of me and my car I did just read a review about Dylan being incredibly rude and I just want to say he was one of the nicest people I've ever met apologizing for not hearing me and asking me to repeat myself, explaining how I could get free top offs to help me not run out of oil or fluids in my car and just overall just helping me out in whatever way he could and it wasn't just him but everyone working there today was incredibly nice to me I will be coming here for my next oil change for sure you guys are awesome.Services: Air & cabin filter replacement
-
September 2023 by Rafael Ortiz
Honestly, my experience was a bit anxiety inducing. I did not appreciate how many different people were working on my truck. There were about six of them and It did not seem like any one person was taking ownership of the service. In particular, there was a blonde young lady who confirmed my tail lights were working fine when in actuality one of my bulbs was shattered at the time. She also removed my brand new air filter and carried it around with her while taking notes. She combed through it excessively just to show me it was brand new and then tossed it onto my engine for someone else to put away. Everyone was real nice and worked well together but I did not feel like they cared about my truck as much as I do. It’s my work truck and it’s my livelihood.
-
September 2023 by A H
I had a headlight restoration done waited almost two hours. he did a terrible job, and didn’t even come out to let us know it was done we just decided to go outside and look at it and the girl told me she was ready for payment. I ended up taking it to the other grease monkey in town and had them do it considering it’s under warranty. I shouldn’t have to take it to a different store just because of someone’s laziness.
-
September 2023 by SHENxxMAI
They were very fast, very honest,very curtious,very respectful, & very professional & knowledgeable. The girl even gave me a pretty flower after wards ? 5 Stars??PS: I may have got some of the repairs wrong,srryServices: Air & cabin filter replacement
-
August 2023 by mel fen
Excellent customer service, but wish they would verify the oil they are using. Especially for full synthetic, you have no way of knowing that is for sure what they are putting in your car. Kudos, to the young lady, changing oil! Mad respect!Services: Tires
-
August 2023 by Mike Sherman
Don't waste your money unless you have to go to walmart it's $55. I had an oil change done there with just synthetic oil and a filter. If I bought the oil and a filter myself it sould have cost $45 they charged me $90 which means there was $45 of labor in 10 mins which makes their labor $270 per hour. I could have gone to the dealer for $60 but they also didn't do a good job to explain cost to me before I had the service. they also didn't explain that the difference between a full service oil change and a basic oil and filter is $5.Service: Oil change
-
July 2023 by Brian Christiansen
Several places in town wanted 2 to 3 times more for a service, claiming it would take at least 2 hours and they could fit me into their busy schedule in 3-4 weeks. Grease Monkey did the job in 30 minutes without an appointment. The crew was polite and very professional. Neila greeted me and got my car serviced with a smile. My Dad enjoyed a free popcorn and soda while we waited in a clean sitting area. If they offer a service I need, they will get my business for that service!
-
June 2023 by Adrian Rodriguez
Great customer service. The employees helped me very quickly; they were nice, and explained what I needed with sincerity not with sales. I will definitely come back to this Grease Monkey again.
-
May 2023 by KC Whiting
My car had bad brakes so I went in to get new ones. They said my brakes were covered under warranty and Zack helped me out with getting the new ones. Only charged me for labor. Also informed me of some other issues with my car. Very friendly customer service and professionalism. Very happy with the service here whenever I go. Very accomidating staff.
-
April 2023 by Rachel Heileson
Very quick and thorough service! Was able to get an appointment pretty last minute. Had a quarter size chip in my windshield and they were able to patch that up very quickly as well. Appreciated the small discount from their website as well!Services: Oil change
-
April 2023 by Tina Smith
I had an oil change at Grease Monkey. The service was top notch. I was especially impressed by the two women who were working there, Summerland and Taylor (not sure I spelled the names right). It is wonderful to see women working in this field. You have earned a repeat customer! Great job!Service: Oil change