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January 2024 by Slim Dirtbiker
Their staff is so welcoming Everytime we step in the door. Their team is so knowledgeable and professional with our babies. They were so kind and compassionate when we had to put our longtime friend down. We've had small, medium, and X-large breed dogs seen here, and they've all received the same excellent treatment and with specific knowledge of each breeds needs and cautions. We are so grateful for the care our furry friends receive here.
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January 2024 by Rosa Marino
Chico has been going to them for the last six years. Great staff.
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January 2024 by Evelyn Hoover
We love us some Gerstner!
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December 2023 by Melanie Cummins
Absolutely love them. They are so amazing with our animals.
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December 2023 by Blaine Newsom
The staff and Vet was Awesome
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December 2023 by Anita Aguilar
Always been home for my babies. The staff is great ,always able to get appoin a timely fashion. When dealing with an emergency they get me in right away.
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December 2023 by Marla Craner
They r great! And care for ur animalsAlways went to them for horses dogs or cats they r caring and very understanding if u lose one. They r the best!!
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November 2023 by Kathryn Harding
Although the wait was longer than usual, they are very caring about your pets! The doctor answered all of my questions, some of the time joking with me, and other times being serious (when needed, of course.) I will definitely continue taking all of my fur babies there!
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November 2023 by Cody Green
I would give less than one star if I could. The vets are animal abusers. They have no heart and do not even put in the bare minimum effort. They have abused my family and friends pets too. Not a vet you can trust…
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October 2023 by Taya Marie
I’ve been debating if I should write this or not but after emailing the business and not receiving any response I’m leaving a review. We’ve always loved Hawthorne up until 10/02. We were treated so poorly by Dr. Lonna Gerstner. I brought my dog in to be euthanized. It was not an easy decision we had to make but he had heart failure, seizures, and bad hips making it so he could no longer do stairs or get in the car, we made the call to not have him suffer. We have always loved the clinic but during one of the hardest moments of life, we were treated very badly. I don’t feel that the doctor even read our dogs chart to know his diagnosis She very rudely questioned why we were doing what we were doing, yelled that she couldn’t understand me when I was answering her while I’m was crying and emotional, kept calling him (our dog) a she, and said he was young (he is 8). She then asked if we had anyone that could take him from us, like we didn’t want to care for him anymore!When we said no very confused, our dog was put to sleep and the doctor immediately asked if we were ready to leave and left the room door wide open. We didn’t get time or privacy to say our goodbyes.Our dog was treated / diagnosed by the veterinarian who no longer works there. The heart medications our dog was on gave him non-stop diarrhea which wasn’t fair to him, the vet at the time said we could do CBD and let him live out his life. We knew things were getting bad for him and we loved our dog enough to not let him suffer. This was one of the saddest and hardest days of our life and we didn’t get treated at all like we should have been treated. I’m very, very upset about the situation And want to ensure that no one else has to have such a horrible experience, when dealing with an already very difficult time.
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October 2023 by Scrubbie Bear
Best vet in town. So knowledgeable on so many breeds. Kind and caring. It no wonder they are always so busy. There isn't a single vet I'd ever trust more.
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October 2023 by Nate Slagowski
I’ve waited a couple years to write this review, but Dr. Lonna Gerstner killed my dog, in my opinion, and the opinion of real (human) surgeons I’ve spoken to. The consensus among other providers is that she messed up. His name was Lars, he had a pneumothorax and she stitched him up and didn’t take another X-ray. Instead, when asked she was condescending to my wife and asked, “what are you a nurse?”. She seemed so worried about getting out of the clinic and didn’t give him the care he deserved. I would love to hear the excuses. She shouldn’t be allowed to touch another animal. I would consider her a monster.
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October 2023 by Skrt Kobain
Useless reception, called and was talked to like a kid and even got laughed at for asking to seems if they could look up my dogs name to check his vax record due to me not knowing prior owners name from adoption. Going to spend the extra money to just goto a new animal hospital, trash service -10/10 wish I could go lower then 1 star
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September 2023 by Brandy Bennett
I always appreciate hawthorne animal hospital they are so good with my animals. This most recent visit was an emergency, and they didn't hesitate to get us in immediately and kept our cat overnight to make sure she would be okay. I'm very grateful.
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September 2023 by E Zita
Dr. Gerstner does whatever it takes to take care of her patients. Incredible commitment, and great staff. Thank you, and please take a vacation sometime!
