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January 2024 by Just Jackie
I love this place everyone is always so nice and friendly. They are always willing to help. ?
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January 2024 by Holly Forster
Would rate zero if I could for both branches. Bad customer service and just downright unhelpful.
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September 2023 by Katherine Van Leuven
I've been doing my banking here for over 20 years, and I've been extremely satisfied with the service and the quality and friendliness of the staff.
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September 2023 by Mary Ann Staehli
My fiancée went in by himself @2:15pm and had a bad experience with customer service. I feel that he has been racially profiled in Pocatello location. We both have this bank, we are from Boise and we never had this experience. Now we will never go to this location ever again. By the way today you all are having a special event. Having a good time etc. But in the mean time someone inside is not being fair!
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September 2023 by Steve Muir
ICCU has been my credit union since 2012, and they have never let me down. Fast, friendly, and professional.
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September 2023 by Dave Summer
Been a long time customer. Credit unions are far superior to banks. Banks nickel and dime you to bankruptcy with fees.
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September 2023 by David McAllister
Been a long time customer. Credit unions are far superior to banks. Banks nickel and dime you to bankruptcy with fees.
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August 2023 by Kimberly Thomas
Need more ATM. I had to repeat loudly my checking acct number which I feel is a safety risk for identity theft then Andrew Says I think I can do that if they can’t pay attention and be polite, they need more ATMs they need to work more on their customer service’s
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May 2023 by Jaxsen Tuia
Beixy Shepard is the Best Financial Services Officer!! She was so helpful and kind when setting up my bank account! I will go to her from now because of her kindness!
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May 2023 by Summer Jones
This place is amazing. All of the workers are so extremely helpful. I went in because my account was locked right before I had to catch my bus in less than 30min. The person helping me was able to help me figure it out and get it working perfectly in less than 5 MINUTES. I wish I caught their name, but whoever it is deserves a raise.
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July 2022 by Mark Worthen
Pros: They gave me a good car loan.Cons: The mobile app and the ICCU website suffer from poor usability and a very frustrating user experience. Compared to the other bank apps and websites I've used, ICCU online banking gets a "C-" and I'm probably being too generous.The so-called "help" function gives you a handful of topics with very brief explanations. You need help with something other than the very basic info provided? Too bad. You can try the live chat, if it's open, and maybe if you're lucky the person on the other end will know the answer, but don't hold your breath.Search the knowledge base? I don't think ICCU knows what that is.Search Google? - Doesn't help b/c there's nothing for Google to index, i.e., there is very little on the ICCU website on helping customers.Try a community forum? No such thing.If you use Quicken or similar financial software, be prepared for major headaches. Most banks and credit card companies integrate seamlessly with Quicken, but not ICCU. One problem after another.ICCU offers 2FA (two-factor authentication), which is good ... except that the "send a code via SMS" has *never* worked, even after requesting help from customer support. You must request a code via email.There are more cons, but this is too long already. Think twice before opening accounts with ICCU.EDIT (11 July 2022): 2FA is working now.
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June 2022 by Cole Staples
They allowed fraudulent charges to run through my account. It has most likely cost me my business. I can’t collect my earnings to cover my operating costs. I’m just trying to get the courage to contact my customers and let them know I’m closing my company.No I will not call and discuss payment for a debt I don’t owe
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March 2022 by Sofia Neu
Beixy Neu helped me acquire my first credit card! She’s always a delight to work with and is definitely a reason to go back. She’s very knowledgeable and deserves a huge raise:) She definitely loves where she works and shows it!!
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March 2022 by Javier Ruvalcaba
Went in to get an auto loan and Beixy Neu was amazing and helped me when they were really busy and handled the entire situation with ease! She deserves a raise!
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March 2022 by Casey Genteman
Went in on a Saturday morning, and at the drop of a hat, they got me the auto loan I needed in just over an hour. I didn’t even make an appt beforehand. Amazing people.