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January 2024 by Holly Forster
Would rate zero if I could for both branches. Bad customer service and just downright unhelpful.
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December 2023 by Lilly Maisona
I like most of the people here, but did not appreciate how unprofessional Brailie acted.
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November 2023 by Seth Mayer
They told me things that weren’t true and said they can’t help me with something they said wasn’t a problem. Not happy with ICCU
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June 2023 by Joey Novak
The people here are generally friendly but recently I went in to refinance a Motorcycle Loan to get $10k in cash. They offered me 12.59%. (The current loan on the Motorcycle I got in the midst of COVID when interest rates were really low at just 7.5%) I realize interest rates are high, but that's kind of insane. I ended up refinancing a personal loan with SoFi at a lower rate to get what I needed. So, I got an un-secured loan at a lower rate than a secured loan (it would have been 127% of the motorcycles value, so relatively secured at least). Yes, the pay-off period was less (3 years instead of 5) but still. That's insane to me. I get to keep my 7.5% loan on my motorcycle an only pay 11% on the $10kBut, ICCU is doing well, they have the huge building in Pocatello, have those fancy cars at all the parades and community events, and now we know where our friendly local credit union gets the extra money for things like that. Maybe that's a normal interest rate for a local credit union, idk, but I was really really disappointed in such a high rate.
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June 2023 by daniel Jj
Really sucks when they lock your card and you work graveyard shift.
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May 2023 by Cole Hedges
Very disappointed in the service I received. The last time I was there the lady could wave the fee but now the dude working can’t help me. Next time I’ll just go to the Chubbuck location at least they are helpful
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March 2023 by Ken Curtis
I needed help with charges on my account that were suspicious.
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December 2022 by Dameon
I don't exsist to them. My above 750 credit score and 170k in credit with sub 2% use.. Has been magically used and paid each month for over 5 years. Oh i also don't own the house i'm typing this in.. Which is odd considering all my stuff is here.. Job isn't real either.. Tomorrow i'll take my $42k 2019 Genesis G70 to a real bank and replace these clowns..
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September 2022 by Elvis Sose
Absolute joke of a credit union. Put a $1000 charge on my motorcycle loan because they didn’t have proof of my insurance even though I’ve had full coverage since the day I bought the bike. My family and I have had many loans through them but this will be the last one
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July 2022 by Josiah 87
This may have been a reputable bank in the past but it's not anymore. They can give you a low interest rate but won't unless you prove another institution can give you that rate. That's a very bad way to do business. I stayed with pioneer federal credit union because they lowered my rate without treating me badly in the process. I've never been so disappointed and will not be switching over to iccu. The under writer is a clown and apparently they are trying to sell loans like a cheap sketchy car salesman.
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July 2022 by Roger Kramer
Great place to do my banking. The people are very knowledgeable and very helpful.
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May 2022 by Eric Robinson
We have had a fabulous experience with Idaho Central Credit Union and especially Ashley Schumacher as they put together a nice HELOC and an RV loan for us. I would recommend Ashley to anyone. She has been very helpful, very professional and very responsive.
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March 2022 by Ed Cox
paid my loan off but it did not say that it is closed. i did not have my phone at the time so went online and talk to them that way. asked to speak to a supervisor. the supervisor told me she could not help me because i did not have my phone for a code. spent a hour with her "talisha i think thats how you spell her name" and could not answer a simple question answered. called 3 days later while i was driving and told them i was so i could not get the code then because i was not going to look at my phone while driving. so again no answer. i told both of them if i go in i will close my account. looks like when i find another bank closing my account. what a joke on there part for not able to help. i do not know what happen but they used to be good. been with them for 7 years and never had a problem until this week.
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March 2022 by Brian Kleinsmith
Missing deposit. After a week of run around mistake found by teller. Service needs to be better to help people during these type of situations to not make the customer of the bank feel like a dishonest person during the process.
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March 2022 by Amber Bailey
I’ve been working with Amy for buying a home. She has made the mortgage process so seamless and easy. So great to work with!
