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December 2023 by Bill Morris
I have always had great service when I call one of the branches, but now Look Out uses a call center. Just one more step to take care of business. I just want to be able to call my branch and talk with them.
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December 2023 by Sheila Stone
Love the friendly and kind faces that great us when we come in to do our banking needs. The staff is starting to recognize us when we come in. Thanks for keeping the same staff at this location.
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October 2023 by Bryce Reynolds
I have been working with lookout for 22 years now and loving every moment.
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September 2023 by Totally Confused
Best credit union in town! Employees are so kind and so helpful and the branch manager is awesome she helped me set up my accounts so fast..Thank you Lookout Credit Union for everything!!
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September 2023 by Carol Milder
As I am not overly familiar with money issues, the staff at the Alameda branch very kindly explained (in a manner I could understand) what I needed to do to close and then open different accounts- I never felt rushed nor as if so was ignorant- very kind and helpful.
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September 2023 by Remmy Burton
They are the friendliest group of people I have had the pleasure of dealing with. Helpful and professional. Just love them
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August 2023 by Drew Carr
A fantastic credit union! They have the most courteous, professional and down right beautiful clerks.
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July 2023 by Chris Isbell
I was selling a car to a customer that goes to this branch. Miedke was very helpful with me in the process of the sale and helped me feel safe about the whole process.
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July 2023 by Kristen Thompson
Valarie was incredibly helpful and responsive. We were able to secure the loan we needed in time to get the car we were hoping for and that is all thanks to Lookout!
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May 2023 by Collette Pifer
Scott was wonderful to work with. He took care of everything very quickly and completely.
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May 2023 by Jon DeYoung
I just got a car loan and Scott was great to work with. It was smooth and easy.
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March 2023 by Daniel S Christensen
These folks are awesome! They went above and beyond helping me with to deposit funds into my shared branch account! Thank you Scott and Lexie!
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January 2023 by Jordyn MacFee
I worked with Branch Manager, Valarie Clements on opening an Estate account and she couldn't have been more helpful! She was very professional and made me feel like I had nothing to worry about. Confirming that Lookout CU is the best place to go for your banking needs. Thanks again, Valarie! :)
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October 2022 by Whitney Barney
Scott was fantastic to work with! He was so quick to get started and finished with my loan! I am very appreciative of his promptness.
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May 2022 by Brien Hawker
(Quick edit: after fighting with them for a couple days and moving over to a new credit union I realized a lot of these issues could have been resolved with better communication instead of just telling me no and not giving me any help. It’s a shame but I feel as though we are seeing the death throws of a credit union who won’t keep up with the times like their competition. I was able to walk into another credit union and have all my problems I’ve been dealing with resolved within 15 minutes of my feet passing the front door which means that the issues I dealt with here are not my fault)I lost my card, thinking I had left it in another state I canceled it and was given the only option of having one mailed to me which was going to take 4 weeks. I got home and did some digging with a friend and he managed to find it. Since it was in his possession for a minuscule amount of time they refused to reactivate it. Unfortunately this isn’t the first issue I’ve had recently (including having access all of the sudden to an exes account in the app 3 years after we were together???) and it’s gotten to a point where I know I can get better elsewhere. My first ever checking account was through ISU credit union and I’ve been completely loyal even when moving out of state. Unfortunately all my bills are online and Netflix isn’t going to take a check so after 15+ years of being a member it’s time to move on. I applaud the name change. The irony that you have to look out for yourself when banking with them truly isn’t lost on me.
