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March 2024 by Anna Dahl-Morris
The guys at les Schwab in Utah screwed up my wheel bearing when I got it fixed the first time. I took our car into these guys to take a look and they were able to help me fix it again. They were SO nice, accommodating and helpful in their explanations and were very fair with their pricing!
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February 2024 by Chris Riedinger
Thanks to Kade and Dakota for getting us fixed up when Pocatello decided to greet us with a bolt in the center of our tire as soon as we got off the interstate. The guys at Les Schwab are always eager to help and I am thankful when traveling the mountain west.
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December 2023 by Kyra Bensing
Traveling from out of town. Went in at 3pm asking if they could take a look at something my dad said was wrong with my vehicle. He said it was the stablizer bar link for the left front side for my suspension. He said it's a really quick fix and that we could stop in and someone could do it quickly and get us back on the road before dark. Person at the front desk said sorry you'll have to wait hours for them to just look at it and we close at 6. So we might not get to you today. My husband and I need to get home. So we are risking the drive. I was really disappointed that they didn't offer to try to fit us in. Driving away, 2 of the garages were empty and the parking lot wasn't full. Really disappointed and won't be going here if we drive through again. Hopefully we make it home safe.
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October 2023 by B. B.
Love the fact that my account helps build my credit. That's about the only good thing I have to say. The women at the desk are very unhelpful. It seems whenever they don't know how to answer a question they say they'll put me on hold to go ask and then just hang up. They make simple things such as making an appointment to save time or advise logging in to my account unnecessarily difficult. My family has used Les Schwab for as long as I can remember. They're conveniently located near my house otherwise I'd choose another location. I do NOT recommend their services for the sole reasoning of unpleasant interactions.
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October 2023 by Marnie Wakelam
We were traveling on the interstate had a blow out they accomodate us right away they changed all 4 tires in a hour and half, excellent service.
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October 2023 by Kristen Lee
My husband was driving home from a long trip and was having tire issues. I called on his behalf and was told there was a 2 hour wait time and no way to get on a waiting list. The employee I spoke to was very short and seemed like he wanted me to stop wasting his time. I understand not being able to help, but I don’t understand not being kind or empathetic about it. The other Les Schwab in town was very kind and helpful.
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October 2023 by Avery LaBau
Went in to get my tires rotated and ended up paying $50 to get new lug nuts on my car. They were very kind and explained everything to me, I even received a discount on the lug nuts. Great friendly customer service.
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August 2023 by Sandra Moore
A little on the expensive side but I ran over a rock that got wedged between my tires and had to get them replaced. Very nice guys and great service. A picture of my $670 rock.
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July 2023 by Carla Sandbek
Big shout out to Joe! He was outside the closed business on a mellow Sunday when we rolled up on a blown tire coming home with our two kids, two dogs in our motorhome. The other tire places didn’t have our size of tire. Joe was so kind and was able to figure everything out and got us back on the road just 1.5 after we pulled up in a panic. Thinking we were going to have to sleep in the parking lot and wait until Monday. Nope- we’re home and safe. Thanks for your help Joe!!!!
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July 2023 by zack cameron
I went in for a brake inspection. I told them immediately that I wanted to stop the squeaking on my front brakes. After waiting 45 minutes, the worker came in and didnt talk about the brakes at all. he only wanted to talk about tires. I tried to ask about brakes, but he said he wouldnt do the brakes unless I got tires. I feel like they dont listen to what their customers want. It really feels like "they know best" type of attitude. The manager tried to tell me how he "feels" about my vehicle. Please just do what I ask, don't try to gaslight me. I wont be returning.
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June 2023 by Brandon Fessler
I’ve been here a few times now and they’ve earned my loyalty. Super friendly staff. You can tell they care.
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June 2023 by Bryan One Who Runs with a Smile
Always excellent service. A new team and still great service. Pricey but what quality isnt?
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May 2023 by Nate Slagowski
Was in a pinch today when multiple people didn’t show up to pack my trailer bearings. They got me in and got them done super quick. Just based on this interaction I will use them for my remaining time in Pocatello and would recommend others to do the same.
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May 2023 by brandon collins
Clean lobby and friendly employees. Joe was incredibly helpful while working on my truck. Will definitely come back for service.
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May 2023 by Elizabeth A
This was such a horrible experience, first there was a lady that was just nasty and rude to everyone then even though they gave me the appointment time of noon they didn't get to my car until after 1 (and no communication why or that they were behind) then they refused to give me my old tires back. I had to talk to a manager that was also very difficult. I think this was the first time ever that I had a business try to take property from me, and after spending over $900. I had been going to Les Schwab for the last 15years maybe more but this will be the last time.
