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July 2025 by Scott Pendlebury
I would not give this place a star can’t call him never open I check again tomorrow if no answer then I going to the better business and I going to complain cause I can’t get my lawn mower back from him
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April 2025 by Debra Erlandson
Very poor experience! We dropped off a lawn tractor tire and was told to come back in 3 days. They Do not adhere to their advertised hours at all. I went back, after 1 pm 8 times with no one there! I ordered a replacement tire which I could buy online for $30 which they charged me $69. Okay, support small business. THEN they charged another $18 to have it mounted by Les Schwab.
Never ever ever will I deal with these clowns again!!!
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August 2024 by Calisse King
I've never been back, very rude!
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May 2024 by Rock Duck
Don't recommend can't get work done on time
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May 2024 by The King
These guys have had my riding craftsman mower for 3-4 years now. The first time I got it back after 2 years and repairs were not complete , come to find after I got it home. So I took it back. Now it’s been another year or two of crickets and no follow up call or updates. I call but they don’t seem to know what’s going on.
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November 2023 by Trevon Reddish
It’s unfortunate that this business has gone so downhill. Unfortunately I believe the owner to be friendly enough but over extends himself and his ability. The first year 2020 or 2021 I sent my new snowlblower to him to get winterized after season . I got it back within a month. 2023 about April or May I dropped off the same blower just for a tune up and winterization. Between then and now (November 20,2023) I stopped by the store at least 5-6 times. 4-5 of those times being the last 4 weeks. Each time him saying that it was really simple and he saved “the easy stuff for last,” and then another line was “got parts ordered to do the carb.” Today I go to pick it up and he acts confused and now is saying he couldn’t repair it because there was no snow to test it. I told him I was just there to get my stuff, no more excuses. Sad that someone would run a business this way. I will never go back. To Ken’s Rec World I go and hope for a better experience .
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August 2023 by BC Ranger Ken
its waste time bringing anything to him, he takes weeks, then he claims need parts, then u can't get a hold of him, his business hrs is when he decides to work. after he finishes finally its like 250. and its was supposed to be tune up. total waste of time and he scams to make a simple job be worth hundreds in his favor
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June 2023 by Wayne Lott
Called phone. Went straight to answer, and no message box set up
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June 2023 by Jexi Burke
We go to EZ Parts & Mower Repair on Pole Line Rd. now. Small business owner run by one person. He does listen to voicemails and does his best to answer the phone. Great place to buy the parts you need if DIY as well. Charges a fair price, may go over the quote if you need a part that wouldn't be much more instead of waiting for you to call back. Fantastic small engine mechanic.
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May 2023 by Kathryn S.
We dropped off our mower almost a year ago to be repaired. After 9 months we were finally able to get a hold of them by going in only to find out that they hadn't realized we wanted them to fix it. We were told they would call us to give an update in a week. That was over a month ago. Still no answer to our many calls and definitely no fixed mower. I don't know how they are still open. If we had any other options we would take it. Worst service ever!
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October 2022 by Steven Welker
I had a good experience a year ago and so I thought I would try them again. They have had my mower for almost a month and they never call me with an update. I have called so many time and no one answers and they don't have an answering machine to leave a message so I guess they expect you to just keep calling and calling until they get around to answering. When you do get ahold of someone they don't have answers and they can never tell you the cost of their work. I have tried to get my mower back but they wont finish the work and they won't call me or ever answer the phone. I'm at a total lost here. I'm going to have to drive to their location tomorrow, this is ridiculous.
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March 2022 by Alisha Isaac
Took my money, gave me wrong part for pellet stove, only source of heat, snowing, a week to get the part, paid in advance, part was not the right one, he never reorder the correct one. Going on 2nd week, no heat, he cussed me out, lots of f bombs. Finally, ended up useing another company, and correct part was ordered , stove fixed by another company in 3 days.I'd still be out of money, and no heat, if I had not called Harth and home, salt lake city.
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January 2022 by Dell R Walker
What a Joke! After purchasing a top line gas stove/fireplace from these guys two years ago, I still cannot get service from them. I have been made promises to come out and fix the fan rattle and gas smell for multiple times and no call no show, just excuses when I call them back. A month ago I went over to see if I could get my stove looked at and the owner said yes and made an appointment so I took that day off work only to get a call 5 minutes before they were supposed to be there when I received a call telling me that I would have to pay for the warranty service because he said they are not getting paid from the manufacturer. This frustrated of course after waiting on false promises for two years. I told that I would come down to his shop so I could discuss this with him and he told that he would call the Sherriff if I did come down. I went down anyway and he told me to call the manufacture myself and figure the service my fireplace needed I said that he should stand by what he sold but all I got were more excuses. I asked if he was an authorized dealer for Napoleon stoves and I just a shady response of well no but yes. I left angry because of the refusal of service and the pile of excuses i was given. I highly suggest that you dig deep before you buy anything from Mr. Mower in Pocatello By the way it would not let give 0 stars so I had give them a undeserved 1.
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October 2021 by Matthew Pallante
Called because we needed our gas stove fixed. We were told they were the only authorized dealer in Pocatello. Called and set up an appointment and was told we would receive a call from the tech. Never received a call. After a week of waiting attempted at least 5 calls during business hours. No one ever answered the phone and you can’t leave a voicemail. Called Kool Heating Guys and they were on it. I will never deal with these clowns again!!
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October 2021 by Annie Swayze
Our pellet stove quit working on February 2nd and my husband took it to them to fix. $650. later, it worked 1 week and blew the part they just replaced. 8 months later, they say they're still waiting on the part.
