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September 2023 by yolanda Lopez
Hi are used to buy my furniture from Odell ‘s. Never had a problem until this last sofa that I bought that reclines was supposed to be top sofa in their store very unhappy I am very very disappointed of the customer service. They have gave gave me the runaround they fixed it twice and they were going to charge you, but they didn’t but it’s still not fixed all the cushion of the one side went all the way down. And instead of the manager talking to me to see what we can work out, they put their service guy talking to me and said that the reason that used to go down because somebody was putting their foot on it and tackling down, but nobody really sits on it because my boys are in the rooms! I take care of my things, and especially if you spend so much money on them, I will not ever again buy a piece of furniture from them, and I will not recommend them no more !’ There was a young lady that was working there, and she tried to help as much as she could but they did not work with her at all ? so that’s my sad experience with Odell furniture in Pocatello, Idaho
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April 2023 by Brian Hendricks
Good selection good help Just nothing for me
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March 2023 by Kaylene Lueras
Didn't have what was on sale shown on TV.
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February 2023 by Sunny Days
O'Dell has a great selection of furniture. We got our couch and dresser there, and both have been great quality! Fair prices too!
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December 2022 by Ashton Mathews
My dad bought two brand new mattresses and the next day we both started getting bit by bed bugs and they wouldn’t do anything do not recommend
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October 2022 by chelsie bohn
We bought a couch and purchased the stain protection and warranty for the frame. We called to get the information to get a stain taken care of and they say we have to have the receipt (which we don't have unfortunately,since it's been a few years). They said they can't help and that their receipt copies are in their storage room in boxes and they can't go look for it. So, I would not recommend purchasing the extra coverage,as it is not likely you will get anything fixed.
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September 2022 by melanie peterson
Zero customer service shopping for a mattress sales person could not be bothered to leave his desk
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May 2022 by Ed Cox
I have bought two couches from them. Best service ever. They actually act like a sales person. You do not get that. Everything is up front. So I came back to buy a table. Even though I moved to Idaho falls I will be more then happy to drive back and buy from this store again.
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April 2022 by Nancy Sharon Goodnight
Very good selection, prices and staff are very helpful and courtious
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January 2022 by Patrick Vargas
Very attentive service very good selection
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October 2021 by Keaton Reed
Friendly place for furniture. The selection is great. They deliver on Mondays and Fridays for a very reasonable price. A great local business
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October 2021 by Jared Pugmire
Best place in town to get furniture! Very pleased with the service and quality of furniture. Go check them out and you won’t be disappointed.
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September 2021 by Christine & Ronando White
Customer service is very poor, they did not want us there obviously. The store smelled awful.. Get some febreeze Odells?
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September 2021 by None Ya
Always a great experience
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August 2021 by T Snackx
Good product. I happened to go in when they were having Labor Day sales and the sales woman was really helpful, also dusted a few dollars off the discounted price so that was nice. Will be back for end table later!
