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November 2023 by DNR Entertainment
The office is not close to my home, but the drive was worth it. Their staff is customer-centric, and professional. They explained my plan, the changes, and what to expect in future bills…transparency!
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October 2023 by Macie Romrell
Matt did an awesome job helping us with our new phones today! He was super kind, knowledgeable and funny! We will be back!! ?
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September 2023 by Alexis Izatt
The store manager is very helpful and made my experience enjoyable! The workers there will make sure you get the help you need. 100 out of 10 stars!
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September 2023 by Donna M
Awesome staff; super helpful. They went above & beyond! I really appreciate that kind of service as it's hard to find anymore. Highly recommend.
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September 2023 by Jakob Smith
Great service. They also shared some great tips with me.
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September 2023 by Lizbeth V Boorman Benson
Major upgrade in phone at an affordable rate. Lots of questions asked and well answered. As an aging baby-boomer, felt good and positive about doing business here. Thank you.
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August 2023 by Richard Stimpson
Wanted to buy a new phone but didn't have it in stock and the factory didn't have one to send me
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August 2023 by Kyle Anderson
I was concerned about having a couple of apps that I have to have for work & contacts phone numbers, I was assured they would be able to transfer them and they were transferred
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July 2023 by Jedeye Moe (Jedeyez)
Great customer service! A man named Xavier working there helped me out kindly and professionally. He answered all my stupid questions and helped me get the phone plan I needed and made it simple.
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July 2023 by Mel Bussard
Xavier was very friendly, knowledgeable, attentive, and helpful.
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June 2023 by Nicholas Muckerman
Edwin was great to work with on 6-5-2023 (first visit for me) and 6-6-23 (me and wife and when I dropped off my old phone) and 6-7-23 (when my wife dropped off her phone).. We will make sure to have a more full review when the discounts are applied to put accounts that were promised. We didn't get a receipt showing the discounts and weren't sure if this was normal. My wife was promised $800 off her new phone with the current promotion and my phone was quoted at $220 off. Edwin said the changes would be reflected in 2-3 billing cycles (months) but we are worried when we asked for paperwork reflecting that we got the deals he was only able to provide a paper saying he took our old phones. Hopefully it works out, but it made us nervous knowing he is switching employments next week and won't be there if there was a mistake. Management:is it typical to not get anything that verifies Verizon is giving us the trade in discounts promised ($800 and $220)?If the promised discounts work, I'll upgrade to a 5 star.UPDATE 6-10-2023: Edwin knew we were going out of country and that is why we got the phone. He sold us these phones without tell us they only work with wifi overseas for the first 60 days...which I was just informed when I called Verizon a few moments ago. He is leaving store so it obviously didn't bother him as long as he got the commission. What a scam. I doubt he even turned in the discounts and promotions we were promised. Use the real Verizon store, not this scam shop
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June 2023 by mark freeman
Visited 6-15-2023, my daughter purchased a IPhone watch, paid in full for the watch and paid off the old watch. The agent added a home protection and device protection plan to my account without my knowledge. I contacted Verizon (2 calls) and after 40 minutes on the phone figured out why my bill went from $314 to $361 a month and removed the protection plans (6-19-23). I tried to call and talk with the store and give them a chance to explain what happened but off shore agent told me they were busy.This store is owned by a Verizon vendor and NOT Verizon. If they "cram" your account, there isn't a lot you can do...except this. Even if this store closes, there is 100 other stores this company ownes. Be careful working with this company and monitor your bill after interacting with them.Agian, I tried to contact them before I left this review. I will post it to my poky fb groups as well.
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May 2023 by Sandra Winter
It was amazing service. Edwin was very attentive and helpful. He goes the extra mile to help his costumers out. 10 stars of I could
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May 2023 by Debra Young Cheney
Edwin was quite personable and knowledgeable. Most helpful to get the best for my needs. Pleased, indeed.
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April 2023 by Tom Mims
Cool experience! Skyler was an awesome guy to deal with. Didn’t mind dropping 1000.00 on a phone and watch. He made it easy!
