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September 2023 by Staci S.
Such a joke. I sat on hold for nearly 2 hours by the time I finally gave up. They're out of stock on things that are on automatic refills, and they don't ever fix that. If it's on auto-refill, why isn't it ordered to be refilled? It's just ridiculous! I took this screen shot 30 minutes before I finally hung up! They are the most incomparably pharmacy I have ever dealt with. The only reason I even have my prescriptions sent the is because I have disabilities and sometimes I need to use their drive thru, and since they're the only pharmacy in town that has one, I use them! That stops today. I have finally had enough! I've been at their counter and watched them ignore th ferrite phones, which I'm 99.9% sure is why I had to wait nearly 2 hours to talk to someone before giving up and hanging up UNHELPED!
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September 2023 by Rachael S.
Pharmacy is trash. My Doctor sent my daughter's prescription here yesterday. I waited a couple hours and went to get it, I was told they hadn't had time to fill it yet and to come back in about 45 minute. no big deal. Came back and was told that they couldn't fill the prescription so it was sent to Chubbuck for them to fill. I was never notified of this change or I could have possibly made it to chubbuck in time, instead I wait in line in Pocatello to dine out that they sent it somewhere else, after quoting me 45 minutes. At this point I can't make it to Chubbuck in time, because they are closing. This morning I tried to pick it up from Chubbuck only for them to tell me that my insurance denied it. (not really the truth, just them passing the blame) ... after talking to my insurance I find that even though the Pocatello location DID NOT fill my prescription they DID send it through my insurance. so the Chubbuck location was trying to refill a prescription that I never got, thus why my insurance said no. not my insurances fault Walgreens fault. so after lost time in line multiple times, lost time on the phone with my insurance, only to find out that it's Walgreens fault. not the first time I've had problems with this pharmac, but it will absolutely be the last. Shame on you for blaming everyone but yourselves. take accountability, it's your mistakes! my daughter will not pay for your mistakes ever again.
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June 2023 by Google user
We came through the drive thru pharmacy to get prescriptions for my daughter and I \\u0026 the lady couldn’t have been more rude. We had a hard time hearing her because of my 1 year old nephew fussing so we asked her what she said and instead of asking nicely to turn the car off she was very rude in telling us to turn the car off. When she was handing us the medications she asked if we had any questions, but we didn’t hear her so my best friend goes “I’m sorry I couldn’t hear what you said. My son is crying in the back” and she made this snarky comment “he’s not as loud as your car was.” I get that everybody has their rough days, but regardless you shouldn’t talk to customers the way she talked to us. This is the only problem I’ve ever had in the drive thru.
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May 2023 by Chey Marie Buergey
We came through the drive thru pharmacy to get prescriptions for my daughter and I & the lady couldn’t have been more rude. We had a hard time hearing her because of my 1 year old nephew fussing so we asked her what she said and instead of asking nicely to turn the car off she was very rude in telling us to turn the car off. When she was handing us the medications she asked if we had any questions, but we didn’t hear her so my best friend goes “I’m sorry I couldn’t hear what you said. My son is crying in the back” and she made this snarky comment “he’s not as loud as your car was.” I get that everybody has their rough days, but regardless you shouldn’t talk to customers the way she talked to us. This is the only problem I’ve ever had in the drive thru.
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March 2023 by Candice A.
I walked up before the posted time for their lunch. Before! They would not let me drop off a prescription for my daughter that she needed right after surgery. I asked why they were closing earlier than the posted time for lunch and she said it's the time they are going to close! Bullshit! I am transferring all of my families prescriptions. I will not walk into that trash can ever again! Wallgreens you hire the cream of the shit crop!
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February 2023 by Karalee R.
By far the worst customer service of any pharmacy I have ever been too. Always get a text message that prescriptions are ready and get here and they won't be done for 2 hours or more. They do not know how to triage appropriately based on post op or other care and all of the technicians are rude! Being busy does not entitle you to be rude and disrespectful! Stop texting people that prescriptions are ready if it is going to take hours for you to finish. I was a pharmacy tech for over 20 years in both retail and hospital setting and am still in the pharmacy industry and Walgreens is a mega pharmacy that has no reason for horrible pharmacy business practices!
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January 2023 by Debbie L.
This pharmacy has the worst service I've ever experienced. I have never been able to get through to the pharmacy by phone. I have waited up to an hour on hold, being told I was #1 in line. I go to the store with only one person being helped and waited for 30 minutes, with no concern from any of the staff about the line build up with the other 5 people behind me. I have tried the drive through only to be stuck there for 20-30 minutes each time. The tech was uncaring and snarky when I told her about the phone wait and she said it was out of their hands and it's the way the call center is. The girl who helped me was very rude and let out a big sigh and asked if I wanted to refill it or not. These techs are very unprofessional looking and acting for a pharmacy. Needless to say, I am transferring all prescriptions to Fred Meyer as have many others I've spoken with
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December 2022 by Marie Velasco
They have the best deals on hair care products in town! This the only place I've bought shampoo and conditioner for the last 5 years. Usually great deals on laundry soap and soda too. Just need to fix their online orders substitution bugs to get a perfect score.
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September 2022 by Patti Sherburne
My mom just came through the drivethru. was waiting on my insurance picture to come through on her phone, while the girl was telling her that the card i had given her previously didn't have prescriptions on it. While its loading on my moms phone, the girl SHUT THE WINDOW and TURNED OFF THE LIGHTS and WENT TO LUNCH. My daughter is waiting for an inhaler of all things, nothing too important I guess, she just can't breathe well, you know. Now my mom has to drive all the way back to her house and wait for the girls lunch period to be over. Are you kidding me? Ill no longer request any of my family's prescriptions be sent to Walgreens. Ever again. This is the last straw from all the other crap i've gone through at this location. seriously.
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November 2021 by Joey C.
Your basic pharmacy. Nothing special.
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August 2021 by Valerie
0 stars. Dropped off prescriptions, asked for 1 to be filled 3 months and everything else to put on hold. I was given a cash price. Returned twoI (2) days later. Prescription not filled and was told they needed my insurance!! No longer a profession. College degree ?
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February 2021 by Mike Anders
Walgreens always seems to have the products I need that I can’t find at the larger stores. They usually have sales that I can also take advantage of to save on common items that brings the cost down to lower than other larger stores. It’s convenient to get in and out of their parking lot too off the busy Yellowstone Ave
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February 2021 by FireQuasar
Never had a good experience in the 10+ times I've visited. Employees have often been rude, and they don't have a lot of stuff I can't find cheaper elsewhere. Better off ordering from Amazon for what you need unless you need it right away. Good moments but overall not great.
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December 2019 by Jackie Johnson
They do an Okay job I have had few mix up's but it was mostly my insurance company fault
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December 2018 by Missy Pruden
Great service. Very helpful