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October 2023 by Trish Haselden Johnson (Trish)
This is the one place I trust with my family jewelry. I completely trust this staff. Warm and welcoming. You won't be disappointed.
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October 2023 by Chris Jones
Jeweler had our wedding rings for over a year for repairs. Both mine and my wife's. Hers was an antiqued set with custom made wedding band. Mine was completely custom titanium with a garnet tension setting that needed a new stone. Wife's needed a stone replaced and resized. After a year plus I was told a stone couldn't be found to make mine the correct size. And my wife's had the stone replaced but was forgotten to be resized. Mine was picked up with no repairs and her was.left to be resized. After another 8 months and no phone calls (ever during this entire process) I finally went to go pick up her ring fed up with entire experience and come to find that all the antique finish had been taken off her ring and it had been high polished back to silver. Never been so disappointed in my life was without rings for way too long to be this disappointed. Would not recommend.
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August 2023 by Riders On The Road
Apparently they only fix item that you purchased from them. So much for a “jewelry repair store”
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August 2023 by Candice Simon
Had a beautiful set of diamond stud earrings made. The jeweler took the time to explain the diamonds to me, what setting and the entire process. The other custom piece are just amazing talent. Definitely will be back on my next visit!
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June 2023 by M Weare
Horrible customer service. Place just isn't the same old owners were so much better. . After having several custom pieces made and many other purchases we won't be back.
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December 2022 by Norma Bartenhagen
So I lost the diamond in my wedding band. Heartbroken, I decided to make my rounds to all our local jewelers. Our first stop was Sayer Jewelry at the Bonner Mall. Dealt with the owner. We ended up purchasing a new diamond and received my wedding ring back in record time, as I had requested.We received friendly service, expert advice, and walked away feeling our purchase was a very fair trade.
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December 2022 by Megan Bouse
Everyone was kind and helpful, I lost a stone out of my wedding rind and bought one to wear while I wait for it to be fixed and the owner sized it for me in an hour.
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November 2022 by Kathleen Bradley
Angelo, has been incredible. He has fixed my watch, prongs on my rings, necklace chain. He is very detail oriented and the product came back better than when it went in. Will use Angelo and refer people to him any time. He does excellent work!
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October 2022 by T F
Man oh Man. I wish I had read these comments before dropping off my diamond necklace 6 weeks ago, being promised it would only take a week. If you don't listen to a word I say, then listen to every other person who has left a comment before me. What has been said is fact and it does happen to more customers than not. It makes me sad this company is local and treats their customers like they do. They promise timelines and weeks later it's still not done, you try and call the business and no one EVER answers, no one there ever calls you back after promising they will get back with you, you show up unannounced to find out what is going on and they make you feel like you are in the wrong and how dare you show up without an invitation, once you get your jewelry back and look at it, the thing you took it in for is still not done( missing diamond), you go back to pick it up an hour later (their promise not my timeline) and the diamond is now there but it looks so much worse than when we started. Instead of them using the prongs that are there, they soldered the back and it's left with a huge mess of metal. For those that had wonderful experiences with this business is truly lucky and hope that their luck doesn't run out the next time they take their jewelry back to be fixed. I say BUYER BEWARE!
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October 2022 by Stephen Helkowski
I had a special order for a gift and it turned out better then expected. A young lady named Sahlee helped me with my order and was very professional.
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September 2022 by Robert Endicott
Female attendant was nice. Male Jeweler has the worst customer service I’ve literally ever seen. Maybe learn better English before dissecting the linguistics and slang usage when somebody states their desired image and price for a product. Hard pass on these foreigners.
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March 2022 by J
Brought my engagement ring here and was told it would be finished “in about a week”. Called them in about one week to see if it was ready and they said “if it’s not done at the end of this week it will be done at the beginning of next week”. I called again at the beginning of the next week and the lady told me that she “had not idea when it would be ready” and thought our conversation was over! I continued to ask what that is supposed to mean??? And she started to tell me that my ring was in a batch before the ones the guy was currently working on. If I knew it would take this long I would’ve kept my ring that is too big and worn it until they said they were ready. Instead… as a newly engaged person I had no ring while I was telling people about my engagement. As I was frustrated the lady then told me the jeweler’s wife is sick and he took the day off to be with her. I get that but when she started using it just to end the conversation that’s when I knew I should’ve taken my ring somewhere else two weeks ago. So, I’ll be picking it up at taking it somewhere else.I’m not mad. Just disappointed.-Karen
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December 2021 by Jeff Hurst
Angelo is simply Amazing! We had him build a custom ring for us from some jewelry we had. We shared with him our vision and he was able to craft something that absolutely blew us away! His knowledge and understanding of his craft is top shelf. He was able to create and build something that is so special and unique. His humble kindness in accepting our praise was noteworthy. He is a super special person and would recommend him in the capacity of a fine jewelry craftsman!
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December 2021 by Connie Gruning
I am thrilled beyond THRILLED! Absolutely blown away by the amazing custom design by Angelo. Impeccable design. My ring is a true work of art. I will never shop anywhere else. Ever! Angelo listened to my idea design and made it even better! Truly an artist!! The staff is amazing.
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December 2021 by Cindy Wright
This is the second time I came in for a small repair. Neither time was I charged. This last time, fixed my earrings on the spot. Great customer service.
