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October 2023 by Sarah D
I have been going here for about 6 years and have always had friendly service. Only complaints I have are out of their hands, but they still suggest things to try to make me happy. They even went out of their way to make sure we had our package in time for the holiday. That is great customer service.
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January 2023 by Bettina
Always have had great service, even with large Xmas boxes! It's a small post office and usually are closed for lunch from 1pm-2pm but check online because hours are posted.
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January 2023 by Starry E.
I just love my post office here in tiny little Ponderay, aiD!
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January 2023 by Bridget B.
This is the Post Office that I use for about 2 years now. It is a nice and clean office. I like the main blonde dude who is usually working the front desk. Otherwise, there isn't that much special about it and it seems like the price per PO Box has been going up also.. it is quite expensive to rent a small post office box here! So I'm not sure if that is just standard or it depends on where it is you one at.. because I heard Clark fork is cheaper it's only 20 miles apart.. but I can see why the sentiment is much smaller in Clark Fork.
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November 2022 by Brad Woodward (Woodward industries)
Never get my mail on time . Things get sent back ,address gets change with out me doing it .get other peoples mail .Lame excuse or none at all disappointed at or postal service.
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August 2022 by This is Brad Woodward industries
Never get my mail on time . Things get sent back ,address gets change with out me doing it .get other peoples mail .Lame excuse or none at all disappointed at or postal service.
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October 2020 by Abbey Huggler
All of the staff has always been amazing except the new postmaster!!! He’s so rude! He spent 5 whole minutes chewing me out for something that I didn’t even know was wrong with the shipping label I made all in front of a line of 3 people behind me. He also told me that if I didn’t pay enough for my label that the people receiving the package would be charged, which is completely wrong and he should know that. I have family who work for the post office and said that that USED to be how it was done, but now that has changed. Pretty sure he was just trying to guilt me about it though. He also told me how he was going to be “concerned for his job” if shipping prices were as cheap as I had printed my labels for?! This guy is an overpaid j*** and should really be reviewed by his superiors. But, like I said, everyone else there has always been nothing but nice and helpful!!
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December 2019 by Rastus Blackman
Everyone extremely friendly! Not just a little friendly but over the top. Fast. Friendly. Efficient. Thank you!
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October 2019 by David Stage
We have enjoyed years of amazing service from this substation and its staff. We have a postal box at this location. Unfortunately, all things change and the old postmaster retired. The new lady in charge here is rude, lazy and unhelpful. Far from going out of her way to accommodate customers, she will blatantly lie about her opportunity to provide services if it comes to a matter of effort on her part.
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August 2019 by Donna Chatburn
I love going to this Post Office. The staff is friendly gives you more information about how to ship packages. The staff is outstanding, they never make you feel like you are interrupting their time. I go there instead of the one that is closer to me just because of the great customer service.
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May 2019 by Dakota Tyler
My package got put in a parcel locker, but there was no key in my mailbox. I went to the office and they said they'd have their carrier make sure one was in today. I go to check mail and still no key, all other mail but no key.
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December 2017 by Shel Dan
Staff is very friendly and helpful, and add for the bad reviews, remember if you call up and behave rudely to them, the are merely human people.
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August 2016 by Jean T
I have had a PO box in Ponderay for over 25 years, and I have been very happy in all that time with the nice and courteous staff, whether it is checking my box when I forget my keys, or tracking lost items for me. They are all ways trying to help. And they deserve a bigger building Thank you
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December 2014 by Richard Vasquez
Worst quality customer service. Just plain rude on the phone. I have been waiting 2 weeks for a letter and I'm the one who gets harassed saying;They have no record of me, and didn't even know they had mail being sent to me. Get it together USPS.
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March 2011 by Timothy Fry
We have the most wonderful postmaster!
