AmeriGas Propane

Propane
Hours: AmeriGas Propane provides propane service with local, knowledgeable professionals described as professional, courteous, on time, and reliable. However, customer experiences vary significantly. Some report excellent service and competitive pricing, while others cite terrible prices, even for seniors on a fixed income, with discounts considered minimal. Several reviews highlight major communication and billing difficulties. Customers find it difficult or virtually impossible to reach the right person or a customer experience advocate. Issues include a confusing monthly mailing labeled "Correspondence Only," a billing system that rejected a monthly pay plan causing headaches, and service dispatch fees charged for appointments made without customer knowledge or consultation. There are reports of service calls scheduled for days when a business was closed, with no follow-up date provided for repairs. Despite these problems, one customer noted a complete turnaround, with service becoming excellent after a negative experience. The company emphasizes safety and online services, with offices not accepting walk-in visits.

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1. Post Falls, Idaho