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November 2023 by Jane Gootherts
My car wouldn’t start and gave a faulty message. My 2020 Jeep was towed to Findlay. Service rep said the Jeep would need to wait a week to be checked out. After 3 hours, service rep said the Jeep was checked and needed a new battery. It was ready the same afternoon.My only complaint is the cost. The service rep said the cost was $589 but I heard $89. I was shocked when I paid for the battery. The price seems too high even for a dealer service location. But my car is running.Ben, the service rep was very nice and helpful. He had my car back the same day, not a week later! Thanks.
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November 2023 by stuart blockoff
We were looking for a truck and had a dealership tell us they didn't even want to run our info because our credit score was 645. Then we had a different dealership say our interest rate would be 21% at Finley our interest rate was 10.9%.It was a shot in the dark we contacted Findlay Automotive. Dillan Donahue helped us we said we could do 1000.00 down payment around 650.00 a month. Dillan never tried getting more money out of us for the down payment. He got our info had the truck ready to go out front paperwork done and ready on his desk it took 30 minutes he's was so kind helpful and did exactly what he said he would do. The lady that did our paperwork was smart and quick. This was the best car buying experience we had.
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October 2023 by David N.
Don't bother wasting your time. Left 2 messages to schedule service and no calls back. Called again; spoke to their receptionist who left me on hold for 5 minutes while no service advisors would take the call. Took my info and STILL never called back to schedule anything. WORTHLESS.
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October 2023 by Adam Barrios
Got a Nice truck.. Follow up was shyt. just needed to get my plates as wring address was put on.. No worries got them.. But a Callback?? Not even 1. so that's a 2 star review.. Follow up is everything ?
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October 2023 by Kayla H
IF I COULD RATE ZERO I WOULD don’t waste your time the used car manager MATT HENNINGER is AWFUL. He test drove MY PERSONAL VEHICLE as a trade and FLOORED it without even going on the freeway, then tried to lie about it. Within the three minutes he was gone he burned out 20 miles in my gas tank. Out of ALL the places in the area to get a car, go somewhere TRUSTWORTHY and HONEST !!!
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September 2023 by Robert R.
Still waiting for a call back from the person (a female) who handles recalls appointments. It has been two months and left 3 messages.
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September 2023 by Brent D
Traded in our 2021 Jeep GC Limited for a certified used 2022 Jeep Grand Cherokee Overland L from Findlay in August. Met with Jake Salisbury about the vehicle. He was knowledgeable and easy to work with. Settled on a final price for both vehicles and am happy with how things went. We did have an issue with the certified warranty being approved by Mopar, which seemed to be an issue on Mopars' side of things. Joe Morris was able to get us squared away with the additional powertrain 7-year 100,000 mile warranty with Mopar. Couldn't be happier.
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September 2023 by Kylie B.
I am beyond irritated with the service department and when I say, beyond irritated, I mean it. I do want to mention that this is no way the fault of my Service Advisor. I understand that she has to go off of what she is told by the tech. To start, I made an appointment a few months ago, to get my car diagnosed and fixed by my warranty company. We tried and tried for almost 2 months to call and get through to someone, which in turn never actually got through. Then one day, I decided to call and talked with someone, who knew absolutely nothing. I asked about loaners cars and was told they do not do that... So, the same exact day, my boyfriend happened to be in the area and I asked him to stop in and ask. He did, and the advisor he talked to, had to go ask the service manager, because he didn't know, and my boyfriend got a completely different answer...Fast forward, to September 12th, I drop my car off for my appointment, since my Check Engine Light was on and it was reading the code U11E9, lost communication with AGC. Mind you, the only reason we took the car to the dealership was because I was originally told by my warranty that Active Grill Shutters were covered. If it was covered, we didn't want to mess with it. Taya actually knew about the loaners and was honest and told me they were booked out. By 12pm, I received a call from my service advisor letting me know that the tech found "corrosion" on the active grill shutter connector. She had mentioned that she had called the warranty company and they told her they didn't cover corrosion. The advisor mentioned that it was $588.00 (or something of that amount) to fix it without the warranty. I went rounds with the warranty company, and finally decided to just go pay the diagnostic fee and pick up the vehicle, because I was not going to pay almost $600.00+ dollars. So, September 13th, my boyfriend and I go down to the dealership to pick up my car. We talked with the advisor, and she was very apologetic for what happened, and mentioned that the warranty company treated her poorly, which I apologized for. We asked her which connector had the "corrosion", male or female. She called the tech and was told that they were replacing the entire wiring harness. Ok, whatever, no biggie. We took the car home, and my boyfriend decided he was going to look at it because I found the connectors for $80.00 online, earlier in the day. He looks at the shutters, and the connector... and what do we find?? A broken wire... not corrosion. We inspected the connectors and the wires, and no corrosion. The tech also did not bother to plug the connector back into the shutter motor which if water got into it, would've made the situation 10x worse. I am beyond livid with the tech that looked at my car. The no corrosion on anything, irritates me, but the fact that he didn't even bother to plug the connector back into the shutter motor, really irks me, like how lazy... Lucky for me, my boyfriend is pretty mechanically inclined and is fixing it for under $200.00. We will be going elsewhere from now on, if a vehicle has to go to a dealership. I do not trust this dealership with any CDJR that I own, let alone trust any of their techs. I highly suggest you avoid the service department like it's the plague.
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September 2023 by Swedberg Contracting
Service department doesn’t answer the phone or return calls or texts. The only person that answers the phone is the receptionist and I left a message for the management of the service department to call me, with no reply. I originally went there cause they had the best timeline for warranty repairs… I struggled to get ahold of them but finally managed to talked to the service Dept 3 weeks ago and they said the end of the week will be fixed, we have the parts. 2 weeks after it’s supposed to be fixed they won’t communicate…
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August 2023 by Brent Damery
Traded in our 2021 Jeep GC Limited for a certified used 2022 Jeep Grand Cherokee Overland L from Findlay in August. Met with Jake Salisbury about the vehicle. He was knowledgeable and easy to work with. Settled on a final price for both vehicles and am happy with how things went. We did have an issue with the certified warranty being approved by Mopar, which seemed to be an issue on Mopars' side of things. Joe Morris was able to get us squared away with the additional powertrain 7-year 100,000 mile warranty with Mopar. Couldn't be happier.
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August 2023 by Brian M.
TRASH COMPANY! TRASH EMPLOYEES! I have actually never gotten a person on the phone in their service department. I tried a few months back to get my car in there for an oil change and after numerous failed calls and two voicemails that never got returned, I gave up. Today, I have called their service department 3 times and no one answers and there not an option for a vm either. Got there sales department on the phone in the hopes that someone could connect me and got hung up on when he didn't like that I had an issue with how shitty that business is run. I'll go anywhere, literally anyway where else after this! I don't support trash businesses with trash employees!
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August 2023 by khorde requena
I’m usually skeptical anywhere I go and I’ve always had a bad experience with dealerships. Not this place. They were very helpful and on time and did what they said they were going to do. The service department not only got me what I wanted they went above and beyond and fixed the recalls for my Chrysler which saved me another appointment and headache. I don’t think I’ll ever go anywhere else for my cars maintenance. Thank you for a great experience
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July 2023 by Greg M
Awesome dealership! I ordered a 2021 Laramie Night Edition from Findlay. Matt Abrahamson and Cam Hendewerk were easy to work with and very knowledgeable. I had a set of wheels/tires and a leveling kit I wanted to put on the truck. Cam offered to buy the stock 22" wheels/tires from me and install the leveling kit for a few hundred dollars. The entire process was stress free and seamless!
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July 2023 by Jocelyn Johnson
There is always a problem with their service department being understaffed or people not showing up causing it to take months to get in for service, or waiting for hours just to get an oil change. I try every time hoping it's better and it just continues...its been like this for at least 8-9 months now. Plus, I have to go out to check status, they never come to me to let me know it's done or to let me know what's going on with my truck. And when I do check on it, there is always someone sitting around behind the counter doing nothing. It's beyond frustrating but unfortunately they are the only Ram service department near my home.Also, I bought my truck elsewhere so I have no experience with their sales department, which is why I gave it a 2 star...hopes that it's isolated to just the service department
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July 2023 by David K.
To echo what's already been written here... if there were a zero star rating or lower, that is what this organization deserves. Absolutely the worst service department I have ever dealt with in my 58 years. I attempted to get the tonneau cover on my 2022 Ram 2500 truck fixed and brought it in for an estimate. The cover was damaged in a car wash at no fault of Findlay. It should also be noted that this cover came new on the truck at the time of purchase having been previously ordered and installed by Findlay. I went home and after about an hour decided to schedule the work.... but I had to physically return to the dealership the next day to schedule the work because their service department does not answer the phone, nor do they return phone messages... nor do they respond to their own text messages they generate to inform their customers to utilize if they ever need any help during the visit. I was told the kit I needed (the same one they ordered/installed initially prior to purchase and is on the truck's service record at Findlay) would take 2 to 4 weeks for delivery. After waiting over 3 weeks I called and found out the kit had actually been there for several days (they just had not called). I was able to schedule service the following week. I dropped my truck off at 8am and received a call 4 HOURS later informing me that they had ordered the WRONG kit and they would have to reorder it and it would take and additional 10 days for delivery. So... my truck just sat there for 4 hours before they decided to inform me they could not work on it. When I picked up my truck I told the service manager I was perplexed at how they would order the wrong kit, given they ordered and installed the first kit which was readily available in their own records? He said he did not know. I looked over at Dugan (service rep I dealt with) who was there and I pointed out that he was the guy who ordered it. Dugan laughed and quipped... "yes when that happens it's usually me... ha, ha, ha." But... I went ahead and had them reorder the kit again. After 10 days they actually called me this time and said the kit was in. BUT...they then informed me I would now have to wait OVER ONE MONTH to schedule service!! I asked to speak to the manager to complain about the one month wait time for an appointment which was caused by THEIR mistake!! I was then told they JUST HAD a couple cancellations (surprise) and if I brought my truck right in they would fix it today!! So, I dropped everything I was doing and brought my truck right down. Dropped it off at 11am. The female service department receptionist whom I dropped the truck off with made the comment that "maybe in the future I should wash the car myself" thinking she was funny. Obviously she had heard from someone there that the cover was damaged in a car wash. Not funny, not professional and not appreciated. But hey, this is obviously the type of folks they employ; clearly demonstrating that the toxic incompetence plaguing this business trickles down from the very top to the very bottom of the organization. It's learned behavior... And it's condoned. After 3 hours, we were out grocery shopping and drove by the dealership only to see my truck sitting in the parking lot not getting worked on. We called and discovered they ONCE AGAIN ordered the wrong kit and once again the truck was sitting there all day not getting worked on with NO CALL from the service department!!! The kicker... If I had waited the additional month for service as they requested ... It would have taken THAT MUCH longer to find out they once again screwed up! They said they would once again reorder the right kit but it would take another 10 days for delivery. I asked for their GMs (Chris) phone number and was promptly provided a text message this time that said "you bet" along with a WRONG NUMBER to someone not even associated with the dealership!! We had to get his number ourselves because apparently the service department does not know it. Total incompetence... and guess what.... the
