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June 2022 by R. W.
I am a so happy with this vet center. Everyone is so nice and friendly. I have am so grateful to have found a new home for my fur babies. They have multiple vets that work out of the center so you always have someone to see. Unlike other veterinary centers in the area who operate by one veterinarian for the whole center. They took care of my little boy when he had a medical problem and I couldn't be happier with the results.
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April 2022 by Elizabeth W.
When choosing a vetenarain at KMC, I would NOT recommend Dr.Guttner. He and a staff member (vet. technician) have been absolutely rude to me. Note: I have been going regularly to this clinic for over 15 year's. I have never had a problem until I encountered these two people. The doctor was so revengeful that he took out his displeasure on my 15 year old dog. I have reported him to The VCA Corporate office. He is an unethical doctor. Do not trust your dog in HIS care!!! There are many other vet's in this are to choose from. Why subject yourself to his neglectfulness and unkind behavior to both me and my elderly dog.
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February 2022 by Tristina Mrs. M
The staff are always so sweet to our rotties and us!! They are always thorough in making sure our furbabies are healthy. They accommodate one of puppies anxiety issue. Dr Reijm is so awesome and so caring!!
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February 2022 by Brittany Z.
Last minute but they got my poor baby in,cat, did what was best for him as if it was one of their fur babies. The staff was so kind and just everything about the visit was great. Unfortunately due to my cats condition I had to put him down. Hard but staff was great and their support was great. Will travel to this clinic for my other babies.
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December 2021 by Bill G.
Compassionate and caring doctors and staff. Highly recommend. They helped me say good by to my sweet boy today. Though it was very hard I knew I was getting the best info and care needed to make this difficult decision. I will bring my other three fur babies here for all their care. Thank you so much
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October 2021 by Alexandra C.
This place is a complete and total rip off. They are not geared to taking care of animals they are more geared to making money. They will try and put in random charges and are twice as much for less than mediocre care. If you care about your animals, you won't be coming here.
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September 2021 by S. A.
We were traveling in an RV with our 2 huskies & staying with friends. Our male husky had cancer & it was time to say goodbye. He had been bleeding from his nose that morning and was so weak. We called 9 vets around Hayden that morning and none would see us! Thanks to VCA Kootenai, they told us to come right in. All the staff were compassionate, professional and sympathized with us. Our boy was comfortable and peaceful when he passed. Thank you for this blessing!
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June 2021 by Alison L.
If I could give this place more then 5 stars I would. I recently lost my dog Tucker and I can't explain how much I appreciate the staff members who helped us during this painful time. The vet tech explained everything in depth and and compassionately, the vet as well was very understanding. They gave us time with him and overall made a bad day a less bad. We had previously that day went down the road where we were told we were unable to be with our pet regardless if it was an emergency or putting him down. So thank you so much for letting us be there for him. Thank you for your care and I'll be returning in the future for any pet care I may need.
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June 2021 by Kathy D.
If you want a great vet that really cares for animals, it's Dr K Rogers. I have enjoyed this place since 2009. Their staff has been there for at least 10 years +. It's really nice to see familiar faces and they always know who you are. Makes a person feel special. I'll never go anywhere else!! Thank you Dr Rogers!!!
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June 2021 by Lori L.
Thankfully, they were able to see my dog fairly quickly due to a cancellation. Ended up having to make the difficult decision to put him down. The vet tech was so kind and reassuring. She really put me at ease. I truly appreciated the gentle nature of everyone we encountered. They allowed me as much time as I needed to say goodbye to Tucker. They made a very sad experience so much easier. I am also so grateful that I was allowed to come inside and be with my dog, unlike another emergency vet nearby. It's not only important to the owner that they be allowed in, but also the pet.
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May 2021 by Neilly B.
Ever since VCA stepped in the "care" has gone down hill here. The vets we trusted left and now only inexperienced, incapable, condescending vets work here. Your dog and you will only be a number, and your dog will suffer at their incapable hands. They don't return calls and will treat you like child. Yet in all their arrogance, they are unfamiliar with tick born diseases both acute and chronic. Dr. Williams in particular would have missed the diagnosis in our dog all together if we had not insisted she test. She undertreated and sent our dog into liver failure, in very short. The VCA veterinarians only want to do "bread and butter cases" - she said this! - and they would rather let an animal suffer then trust the professional judgment of another physician who has seen both acute and chronic tickborne diseases in their dogs and cared for them successfully. They would rather send you to specialist costing your more time and money for what should actually be "bread and butter" diagnosing and managing tick born diseases. Dr. Williams was also supposed to look into dosing and starting a pain medicine, Amantidine, for our dog who has a lot of pain from her now chronic tick born disease that she mismanaged in the first place. Dr. Williams NEVER called back with the prescription for this. She is condescending, unprofessional, and does not know how to practice both the art and science of medicine. Her arrogance and inexperience is dangerous.
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October 2020 by Nancy M.
1st of all let me say that I have been going to the Kootenai animal hospital for over 10 years. I have not seen them be so negligent as they are now. My dog had a tumor and had surgery. The area that they prepped for surgery was shaved so hard that she has a pussie abrasion. When I went in to express my concerns. Doctor Rogers informed me that it was my fault. That I had waited too long. That he did a brilliant surgery on a tumor that most vets would have said put him down. She's a a girl. He didn't even know my animals sex. The arrogance, blaming me and lack of taking responsibility is astounding. If you want a subpar vet experience with a joke of a check-in process and want to be taken for your money. Go here. Otherwise, find somewhere else because ever since they partnered with a corporation (VCA) it is an endless stream of signatures, initials, and then you get to do it all over again on an ipad. They're never touching another animal of mine again. They used to be the best in my eyes but now you're just a number in a line and they could care less.
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July 2020 by Brandi P.
Our golden retriever was very lethargic and was drooling profusely. We live in Spokane but heard of this place and were desperate. Once they got us in (they were busy) they examined her very thoroughly. They were gentle with her and understanding with her hysterical mom. We found out she had pancreatitis and they explained what it was and how to take care of her. They answered all of our questions and we didn't feel they overcharged us. We will Definitely use them again even though it's a drive.
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November 2019 by Robyn M.
Sent my mother with instructions 1. Find out if she has UTI OR NOT. 2. Express anal gland & trim nails. No temperature no red flags, nothing. $364.00 later they had done x-ray, ultrasound guided test just to get a few drops of urine. NEVER have I seen a vet. Dr. Incapable of squeezing a bladder of a dog needing to pee. Got full sample sent to the lab DR decided without asking that it was my best bang for my buck for EXTREME test just to say if there was an infection or not. Promised results next day. 3 days later I had to call. Tests all negative. Put her on antibiotics with no infection. I will NEVER return. Incompetent. Her Dr. At Ponti veterinary figured it all out via dip test from squeezing bladder for a few drops. They know what they're doing. Avoid Kootenai and unnecessary outrageous bills. Complained to Clinic Manager to no avail. I never authorized the tests, no calls nothing. Very disappointed. I even spoke with the clinic Manager.
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November 2019 by Clayton Reese
Will tell you when to go, then your brother will make a new appointment for his own animals and not make the appointment.