-
November 2023 by Mary Elizabeth Brockhouse (Mar-El)
I worked partly online and partly in the office with Cookie. She was fantastic! Friendly, knowledgeable and very helpful! The unit I got is just right for my needs and easy to find and access. I feel very comfortable with the security and the ease of access to my unit, especially with my being disabled. I would definitely recommend Northwest Storage in Post Falls, ID!
-
November 2023 by Google user
I worked partly online and partly in the office with Cookie. She was fantastic! Friendly, knowledgeable and very helpful! The unit I got is just right for my needs and easy to find and access. I feel very comfortable with the security and the ease of access to my unit, especially with my being disabled. I would definitely recommend Northwest Storage in Post Falls, ID!
-
July 2023 by Chef Jellyrolls
Cookie was absolutely amazing for my mother and I when we moved our things into storage for our move. Extremely helpful and amazing customer service all around.
-
February 2023 by Sandra J Ebel
I rented a unit and the woman locked it as soon as I left. She called me 3 days later threatening to evict me. I asked to cancel since I had been unable to use it. She declined my refund and is trying to keep my 112$. Worst customer service ever
-
May 2022 by Christy Dion
Our Chorale has a storage unit for our music. The owners were very helpful this winter when there was a problem with snow. There are 2 locations on either side of hwy 41. Ours is on the east side. Easy to see from traffic on Seltice Way.
-
May 2022 by Laurel Smith
Perfect combo of easy online services and personal help. Cookie is great!
-
April 2022 by Arlene Clarke
I like NW Storage because they keep the premises clean and safe.
-
September 2021 by Michelle A. Behne
We moved from California to north Idaho. We knew it would take time for us to house hunt so all our possessions would go into storage for a while.My relationship with Jeanine began almost 2 months before we took possession of the storage unit. We wanted their largest unit, a 10' x 30', but it was not available. Jeanine put me on a waiting list and when it came available Jeanine gave me a call. I paid for a month's rent to reserve it and the following month our truck arrived. Jeanine enabled the truck driver to drop off the trailer in a convenient location to our storage unit and she enabled an easy pick-up as well.At the end of the month when we were clearing out our unit, Jeanine reminded me that the first of the month would automatically renew and charge us for another month's rent. I had forgotten this detail and that there is no prorating of rent. Initially our goal was to remove our things slowly but with that incentive we decided to hustled a bit more. However, Jeanine mentioned that since the first day of the month was Sunday and the office was closed - we could use Sunday to finish clearing out our unit. She also turned off autopay. Later that same day, when we finished, she closed our contract.Northwest Self Storage facilities and units are clean and well maintained. Jeanine is collaborative and helpful. Once I had a question about pest infestation. She mentioned that the facility has pest control measures in place, however, if people have food, any kind of food (people or pet food!) stored in their unit then that will attract pests. She asked that we don't use baited traps because those will attracts pests.Overall, Jeanine was a lifesaver with all her suggestions and efforts. We truly appreciate Jeanine and Northwest Self Storage. It made our transition easier and gave us great peace of mind.Thanks, Jeanine! We appreciate you!
-
October 2020 by Lisa Bunce
We needed a place to store some items for a customer long term, and have been happy with their customer service, ease of payment, and follow up. I would highly recommend them to someone looking for a place to trust with their belongings!
-
March 2020 by Pete Conley
Simply the best!! Elinda and Jeanine were patient and very helpful. Clean facility and excellent security. Highly recommend!
-
February 2020 by Breanna Owens
Very inconsiderate upper management. We moved our business after a couple years of using their units to a new storage location. Havent seen the older gentleman in the office in a while -- 1 of only 2 helpful employees that my husband and i have dealt with at this location. Very unfortunate the care you receive if you make a honest mistake and are late one time (mind you communicating with the location ) would not recommend
-
September 2019 by abbie allbee
Great place to keep my items. Safe and secured and friendly
-
June 2019 by The Abled Veteran Nomad
Jeanine is absolutely the best and most welcoming employee to work with. She explained everything perfectly and made the entire transaction enjoyable. I will be renting here for months to come.
-
June 2019 by Joe Hefner
All is good with this place is all I'll say! Otherwise ill go on a rant.... With out needing to! Its a nice storage unit is good enough!
-
June 2019 by Mary Joyce
Have used several times and never had any problems