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January 2024 by NL
Very helpful and kind, they explained everything very well to a point I can understand.
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August 2023 by teresa morrissey
I just called this bank in Post Falls to let them know that we found someone’s debit card and I had gotten the rudest person on the phone and then she hung up on me.
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March 2023 by Joey Maine
Great service friendly faces I love banking here
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December 2022 by Andrew Manske
Website says their drive thru is open, when in fact, they are not.
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July 2022 by Idaho Model Shipbuilder
Established trusted service. Dependable. Outstanding Bank .
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January 2022 by Ed L
Been delaying a review but I think now's the time.When we first moved here to north ID, I needed to secure a bridge loan until we sold our previous home. We were put into contact by our real estate agent to Mountain West in Coeur d'Alene. The loan officer seem nice and helpful BUT after a month plus, absolutely nothing was done. We sent ALL of our loan paperwork and he kept on delaying saying he needed something else and when he finally submitted our loan application, we didn't hear a word!!And now it's been almost 6 years and it's the same story. Our church needed to refinance our mortgage as a balloon payment was due. Again we were referred to Mountain West and AGAIN after a month plus of submitting paperwork and talking over the details, NOTHING was done. Since I have an account at STCU I decided to try them; in about 10 days, our church's loan application was submitted and within another 10 days approved. Meanwhile, the loan officer at Mountain West came back and requested more info!! SERIOUSLY???!!!! I told him we got our loan from another institution and that was that.Doing "normal" banking at Mountain West is typical of any other bank. However, it seems getting a mortgage is almost next to impossible; I don't know if their mortgage staff is clueless or just incompetent OR maybe Mountain West's process needs to revised!! Sorry guys, the PF branch staff are all nice but the mortgage group in C'da is useless!!!
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June 2021 by Melissa Johnson
Is there such a thing as half a star!
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May 2021 by Chanse Watson
Kim Adams was incredibly helpful with our notary work. Very polite and willing to assist. Above and beyond?
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January 2021 by John Hinkston
They are supposed to have a drive up window on Saturday and failed to have one on day 2 of 2021.
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December 2020 by Hannah Lougheed
I've been banking here for years. The app and the website have really gone down hill. I have not been able to log in for days now and I have bills to pay! The customer service is great, but only at the post falls location. Absolutely terrible service at the cda and hayden locations. Thinking of switching banks, especially if I can't log into the website to even pay my bills!
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December 2020 by Redeye hellraiser
We just started using this bank and man what a headache as been i tell you
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November 2020 by James Shove
Very poor experience here.Workers are friendly and nice, but the bank itself has been very underhanded and unfair.Make sure you check your numbers and don't trust them with your money.
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June 2020 by meddlok
Banked here for years, leaving after multiple bad experiences... especially with monica. Back to STCU.
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May 2020 by Samantha Jo
The drive thru literally takes over 30 minutes.
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July 2019 by Van Tofflemire
Opened up a bank account to send my sister a loan to vietnam from my in laws. They told me to send it in vnd is cheaper. Come to find out it cost more money to have the currency converted then transferred. So because the bank employee didnt know what they were talking about we are out extra money which is not right. Then come to find out the transfer is done through western union which If i knew it was through western union i would of dealt with western union directly and had everything clearly explained so i would of sent this in usd to save alot of money. Be careful dealing with this bank since they dont clearly explain details to their customers so their customers will make decisions to save them the most time and money.