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September 2024 by Jim Mundy
Dr. Johnson and the River City Animal Hospital. They've been our go-to for my dog Tucker and my cat Leo for years. Dr. Johnson is incredibly knowledgeable and compassionate, always taking the time to explain things in a way we can understand.
I highly recommend Dr. Johnson and River City Animal Hospital to anyone looking for a top-notch vet. They truly care about their patients and their owners.
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June 2024 by Jonathan S.
Best words to describe this place: Greed and Dishonesty Do not bring your pet here if you are completely unaware of or have no clue what the problem is. They will squeeze every penny out of you if you let them. Glad it only took me two visits to this place to realize it and 2nd time around I caught them in the act! Word of advice to the entire vet clinic here. Next time you are trying to swindle a person. Dont tell them one test is more accurate than the other and then not answer them when asked why not just do the most accurate test and leave the other one out? Then on top of all that, you try to guilt me by acting like we're irresponsible owners because I questioned all the things being done. A wise person always asks questions. Especially when you charge them $75.00 for a checkup and spend 5 mins asking questions and feeling the belly and throat of our cat in which we never asked for and then demand payment almost immediately when you got caught in your lie about the tests. It was to my understanding through my wife over the phone that this was going to be a simple test to check for keytones in the blood. A cost no more than the range of $35-$50. But then you added in all this unnecessary other stuff inflating the bill to $275.00! Luckily we only paid the $75.00 for the 5 min checkup and no more because the so called checkup was already done in 5 mins before we could say no to it! Hes pre-diabetic! What do you think you are going to learn about his pre-diabetes by feeling his tummy and throat!? The people who run this place give vets a bad name. We will be buying pretty litter to check for keytones and using test strips to keep track of our cat's pre-diabetes and that it is continuing to go into remission ourselves for much less than what this place was trying to squeeze out of us! This place was already under suspicion before I walked in for this visit knowing that we called the emergency vet hospital near by us who ran tests for us free of charge to check for diabetes and said our cat was healthy and in remission when he hurt his leg getting out of the litter box. We gave you that vet office's info! They said you guys never called to request that information! So whose telling the truth? Feels like you insisted we bring our cat in to run several tests to get money and lie about the emergency vet's office claiming they dont have the info which would have made the visit completely pointless to begin with. I would gladly pay the emergency vet hospital more money than this place was trying to get out of me. Because honesty, integrity, and accountability are things I value in which this place does not have!
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May 2024 by Elizabeth E.
Dr. Johnson Is amazing! The staff is friendly and knowledgeable and we were so happy!
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May 2024 by Amber H.
Great service and gets me in when needed if urgent. Adding an extra vet has been helpful. No issues otherwise.
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May 2024 by Cindy C.
I seen an ad for free exam with this pet hospital. I made an appointment for my pooch to establish on going care for him. I made it to the appointment and gave a little background info. He has never been to a vet do to lack of interest from previous owner. I myself had given his 1st shots, everything but his rabies. Yes I'm aware of the importance of the shot and he will be fully vaccinated in a short time. He never did get the free exam I had initially went in for. The tech was mire concerned about giving him that shot. She had left a few times to talk to vet, came back telling me by law my pooch had to get his rabies shot that day. THERE IS NO LAW IN IDAHO THAT STATES YOUR ANIMAL HAS TO HAVE THE RABIES SHOT!! It is recommended but not a law. I will not be returning. Thanks for reading i will find him a better veterinarian hospital and im positive i will.
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April 2024 by Melissa H.
Love love love them! Amazing staff that really love the animals! I have brought three of my dogs here and will continue to bring any future pets to them. Take the time to listen and really examine the root cause of the problem.
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January 2024 by Ruth
I've lived here 20 years and have had several dogs over the years, all of which have met the wonderful vets at River City Animal Hospital.
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October 2023 by Robin C.
I went to them for years and felt it was always a great experience; however things have changed. I had been a count for 20 years and they couldn't make room in their schedule to see my very sick kitty. Unless of course I wanted to drop him off to be seen at some point and pay an emergency charge. I guess I don't know why I would pay more to have my animal hang out all day without me and be terrified. I just feel. The focus has become more about the money than the animals. They are nice people. Never had an issue with them personally. Just couldn't ever get in for a normal visit.
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October 2023 by jeronimo412
I will REALLY miss Dr. Brian Luce but am happy on his retirement to do other things in the world! BEST VET EVER!!!! He has been or "family (pet) Doctor" forever.
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August 2023 by N K.
Have used Rivercity for many years for several pets. My how times have changed. In the past several years we have received questionable treatments, but still stuck with them. Last week was the last straw. Brought our dog in to be euthanized. What should have been a peaceful passing was not. The Dr attempted to administer the sedative and the catheter was not functioning. The techs proceeded to remove it. Rather than cutting the tape they pulled and pulled on the tape as it was tangled in her long hair. They were unable to get the catheter back in the same leg, so they tried the other, which had already been shaven, I'm assuming they had tried it earlier. After finally getting the catheter in, the doctor was able to administer the sedative. We were told for $25 they would provide a cardboard box shaped like a coffin. They charged for it but did not have a box large enough and were digging through the recycle dumpster to find something and taped boxes together. The Dr said it would be flimsy to try and carry her. We opted to wrap her in the duvet cover we brought with us. Several days later I had to contact them and ask that they refund to my credit card. What was a very hard and emotional decision turned out a disaster. I think I was in shock sitting there with her wondering if we should take her and leave. I have found a new vet and won't be looking back.
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June 2023 by Linda Alexander
Gave us quick and thorough service even tho we did not have an appt.
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October 2022 by loretta white
Knowledgeable and caring professionals
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October 2022 by Makoa Weldon
Love this vet and people there
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September 2022 by Nick P.
I have previously left comments about this VCA River City Animal Hospital - Post Falls; and they continue to earn my negative reviews. My dog has severe allergies. This clinic prescribed medicated shampoo and Apoquel to treat her symptoms, but never took the time to diagnose the underlying problem, although they did refer me out to an allergy clinic that would literally cost thousands of dollars, an option I could not afford. Most recently, her Apoquel prescription ran out of refills. Maybe I should have been more aware of this, but I wasn't. I have just been giving her the meds, refilling the prescription, lather - rinse - repeat. Also unfortunately, Idaho is one of the few states remaining where I am unable to get a prescription online, so I called VCA River City Animal Hospital - Post Falls to get a refill. There was truly no reason for an inpatient appointment except to extract cash. They had previously made it clear that testing wasn't an option, so if they weren't going to test, then what is the point? I was then told it would be 2-3 weeks for an appointment. Keep in mind that this would be 2-3 weeks of suffering for my poor dog. No stopgap solution was offered, like a temporary prescription to get her to the next appointment. When I voiced concern about this I was transferred to the office manager who was horribly rude to me. She was clearly aware and angry that I had previously left a negative Yelp review. My takeaway from this is if you leave a negative review of VCA Animal Hospital - Post Falls, expect your dog to suffer. She also snidely challenged me to leave another negative review, I said I definitely would; and here I am, keeping my promise. I have since found a new vet who has run the tests that VCA River City Animal Hospital - Post Falls should have in the first place, has provided FANTASTIC customer service, and has begun a course of treatment for my dog that is showing immediate positive results. While your results may vary, my experience with this business has been very negative, and I am very happy to be rid of them, especially considering how good my new vet clinic is. I'm kicking myself for not switching sooner.
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August 2022 by Mickie S.
I couldn't ask for more empathy, compassion, or knowledge when it comes to the care of my animals. After a rapid illness, we worked with Dr. Luce to try and find the best route of care for our girl, Anna. They took us in as an ER case and they worked fast and communicated with us as often as they could. Unfortunately, we hit a wall with our old girl and decided it was time to let her rest. Doctor Luce was incredible. He walked myself and my twin seven year olds through the whole process, and was emotionally available for all of us as we let her go. He was loving and kind, as are all of the staff. I felt heard, seen, and validated in my choices. Thank you, thank you, thank you. For absolutely everything.
