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March 2024 by Candi B.
Dropped vehicle off Monday I was told it would be finished the following Monday. The vehicle had 2 minor repairs. Well I called the following Monday to see if I could pick up vehicle. I was advised it was not ready and had not even been started. Due to staffing., No communication prior to me calling. After the vehicle being there 30 days I felt lied too numerous times. I told them I needed the vehicle back on a certain day after them having it 2 1/2 weeks it gave them another week 1/2 to get done that I was going out of town and it still wasn't done. I was told on 4 occasions that this vehicle would be done and all I got was excuses of why it was not done. Very poor communication. Will never bring a vehicle back.
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February 2024 by Roger Lindblom
If you need bodywork done.. this is your place. Excellent people here and most important Quality work.
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December 2023 by Tianna Walker
I was quoted 4 days for a front bumper repair, but excuse after excuse cam and I didn't get my car back til 3 weeks later. Very frustrating and unprofessional.
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September 2023 by Daniel Hardt
Best auto body shop in North Idaho. Professional work at reasonable prices.
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August 2023 by Sarah K.
Super irritated and frustrated. My car got hit and I decided to bring it here to get fixed. I will say that it looks nice again HOWEVER. There are trim pieces on the front and rear doors that I NEVER had even one issue with before my car got hit.I've taken my car in FOUR TIMES NOW, and the trim pieces are still not seated correctly, even after I pointed out where they're sticking up, and had to tell them "hey this isn't attached correctly". The rear trim piece came off driving down the road and was flapping around hitting the paint and glass, so I just pulled it off.I specifically asked today when they called to say it was done, to ask if they had seated the front trim and if the rear trim was attached correctly this time, and I was assured "yes they're seated correctly and fixed".I didn't even have to get in my car to see that it had not been fixed, the front piece is STILL sticking up, the rear piece is not attached correctly, has a gap between it and the window where the other one doesn't, and it is going to come off again.Now on top of having to tell them that what they do for a living wasn't done correctly just by looking at the other side that they never touched, I've been lied to. I won't be going back again, I'll look it up online and fix it myself, or take it to a shop that actually knows what it's doing, rather than waste additional time and gas money back and forth.Service: Body & Trim
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August 2023 by Sarah K.
Super irritated and frustrated. My car got hit and I decided to bring it here to get fixed. I will say that it looks nice again HOWEVER. There are trim pieces on the front and rear doors that I NEVER had even one issue with before my car got hit. I've taken my car in FOUR TIMES NOW, and the trim pieces are still not seated correctly, even after I pointed out where they're sticking up, and had to tell them "hey this isn't attached correctly". The rear trim piece came off driving down the road and was flapping around hitting the paint and glass, so I just pulled it off. I specifically asked today when they called to say it was done, to ask if they had seated the front trim and if the rear trim was attached correctly this time, and I was assured "yes they're seated correctly and fixed". I didn't even have to get in my car to see that it had not been fixed, the front piece is STILL sticking up, the rear piece is not attached correctly, has a gap between it and the window where the other one doesn't, and it is going to come off again. Now on top of having to tell them that what they do for a living wasn't done correctly just by looking at the other side that they never touched, I've been lied to. I won't be going back again, I'll look it up online and fix it myself, or take it to a shop that actually knows what it's doing, rather than waste additional time and gas money back and forth.
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July 2023 by Kenneth E.
although the finished job was done to perfection, the timeline for getting it done took almost two months, this was a large job and they kept putting me back in the que so as to complete easy jobs, promises made but not kept!!! it wasnt until i started hounding them that they were able to finish the job in less than two weeks. also they caused a fault and sent in to ford motor after the completed job and ford took one month to fix the problem that scott shafer caused, I will not be recommending this company to my friend
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July 2023 by Matt R.
Their customer service and communication used to be incredible until today. We had a friend's vehicle given to them that I had accidentally bumped into which put a small indent into the bumper. Apparently, they replaced the entire bumper and did not communicate with me what the cost was going to be so that I could budget. They did the repairs WITHOUT my authorization for payment or telling me what the estimate was going to be AND then expected me to pay $1,500.00 on demand to release the vehicle to our friend. According to one of the representatives today, they had the repairs planned for several months... but there was NO call or notice to me of how much it would be or an estimate. I called Dana several times to find out the status of the estimate and each time he said he didn't know what it would be yet because he has been so busy. I feel taken advantage of and manipulated. This is not how business is done. We have brought all of our vehicles to them in the past, WE WILL NEVER BRING OUR VEHICLES BACK TO THEM EVER. I'm so disappointed in this company.
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July 2023 by Matt R.
Their customer service and communication used to be incredible until today. We had a friend's vehicle given to them that I had accidentally bumped into which put a small indent into the bumper. Apparently, they replaced the entire bumper and did not communicate with me what the cost was going to be so that I could budget. They did the repairs WITHOUT my authorization for payment or telling me what the estimate was going to be AND then expected me to pay $1,500.00 on demand to release the vehicle to our friend. According to one of the representatives today, they had the repairs planned for several months... but there was NO call or notice to me of how much it would be or an estimate. I called Dana several times to find out the status of the estimate and each time he said he didn't know what it would be yet because he has been so busy. I feel taken advantage of and manipulated. This is not how business is done. We have brought all of our vehicles to them in the past, WE WILL NEVER BRING OUR VEHICLES BACK TO THEM EVER. I'm so disappointed in this company.
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July 2023 by Stephen M. Robinson
I had to take my truck in for hail damage and it was worth the wait to have it done right the first time at Scott Shawver's Autobody. They did incredible work and I wouldn't go anywhere else to have bodywork done on my truck. From drop off to pick up, it is a first class experience at Scott Shawver's Autobody.Service: Body & Trim
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July 2023 by Jennie Treadwell
Exceptional service! An estimate on the spot! My boss will be bringing my work van to them. I'm just waiting for the boss to tell me when to bring it.
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May 2023 by Marvin B.
Our car has less than 5k miles on it, and on a recent extended trip motel parking lots took their toll on the drivers side of the car. Just cosmetic stuff, paint transfer from doors and a long shallow scratch (probably from a luggage cart). But, new car, so didn't want to risk DIY before checking to see what could be done professionally. Dropped by Scott Shawver's and in just a few minutes a very friendly estimator took a look at the damage. She even got some polish and did a quick test on part of the scratch to see if it would help (it did). But, the door scuff actually took off some paint. So, this would require more work than it was worth to fix (it was a small scuff, maybe 1.5 inch in diameter). The estimator gave me verbal estimate, but recommended against it. And instead, recommended seeing what I could do with some buffing and a bit of touch-up paint. You can't beat that kind of customer service, and if I ever need serious or minor body work this is the first place I'll go.
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May 2023 by Marcia R.
My G Wagon's tire cover & back door were smashed & your body shop did an excellent job to make sure paint color , tire cover & door were back in out of factory shape. Your staff were very helpful & knowledgeable . I'd like to thank you for a job well done & making sure I was completely satisfied with the end product.
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March 2023 by Ann D.
We needed bodywork done on our Class A motorhome which involved removing the whole back end. We had heard that Scott Shawvers was the best and indeed our experience was 1st. class. Dana told us what would be needed to repair it and they did exactly what the we had agreed on. Progressive isour RV insurance and they worked hand in hand together that we literally dropped of the RV and picked it up when completed. Flawless! Thank you again.
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March 2023 by Mike Marquardt
I brought my Mini Cooper in for a complete paint job. The staff was professional, know their stuff, and cranked out an amazing end result. I recommend them highly! Since that project I have had them do repairs on my Mercedes and once again, a job well done.Service: Painting