-
November 2023 by Rosalene Sgantas
I am very happy with Silverlake Automotive for their great work on my car. They hv Great customer service, their willingness to explain things when I ask, & reminders of future things needed to be repaired. They hv a shuttle bus if u need a ride & rewards.
-
November 2023 by E. Robbins
Silverlake Auto in Post Falls did a great job on a used vehicle pre-purchase inspection. They identified thousands of dollars in needed repairs and deferred maintenance the truck needed. The inspection helped me decide to move on from this vehicle. Thanks!Service: Vehicle Inspection
-
November 2023 by Steve Matranga
Great Service while you wait! Very professional and customer service oriented.
-
October 2023 by J Sotin
Eric, Jamie and THE TEAM were phenomenal. Agreed with the repairs needed, prices fair, and very pleased our vehicle runs and drives like new again. GOOD MONEY SPENT. THANK YOU TEAM SILVERLAKE AUTOMOTIVE!Services: Transmission
-
October 2023 by Mike Kathy Otis
All my auto work goes to Silverlake. Recently had a 30K checkup. Found a problem...Nikki and Eric diagnosed the fix right a way, put their fixer on it, and my Dodge Durango has never run down the highway so well. Mike OService: Steering & suspension repair
-
September 2023 by Amber
I just wanted to reach out to silverlake automotive for helping me last week with my starter. Even though it was stort notice they squeezed me in and got my car finished so fast it was ready in a day or so , I had a wonderful experience, I was very impressed with their professionalism , caring attitude, honest and thorough inspection.
-
September 2023 by Lenore McDonald
Took husband's truck in for some repairs. Was pleased to be told one scheduled repair wasn't necessary at this time, which saved us money! We appreciate their honesty and great customer service every time!Services: General repairs & maintenance
-
August 2023 by A H
We had been loyal customers for many years but 3 times they would not honor their warranty even though it was the exact same part they were fixing. They always gave us bogus excuses why they wouldn't. I also attempted to write my review on their website and it was rejected, this might explain why there are only positive reviews. They lack skill and integrity.
-
August 2023 by Daniel W.
This rating does NOT reflect their friendliness or the quality of their work. The staff is very friendly but I've only received diagnostic service not repair service.This rating is for communication and staffing. I called on a Monday, described the problem I was experiencing and told them the exact problem. They said that the soonest they could get me in was a week from Wednesday, 10 days later, due to staffing problems. This is somewhat to be expected in August so I scheduled an appointment.Showed up on Wednesday at 0800, expecting to get the vehicle repaired. Received a call at approximately 1400 with the results of a diagnostic and an estimate and was told that the soonest they could get me in was next Wednesday (another 7 days) and that it would take 2-3 days to repair it. This would put it at 19-20 days since I first called before I could expect it to be repaired. I picked up the car and was billed ~$75 for the diagnostic of the problem that I already identified.I took the car to another mechanic the same day and he said he could get to it the next day, it took him longer than he planned but he still had the car completed by Friday (2 days) and charged 1/3 the price of the estimate that I received from Silverlake Automotive.I don't like leaving poor reviews and suspect that, under other circumstances, I may have had a better encounter. Price, promptness and failure to set expectations on the first call are all contributing factors to this review.
-
May 2023 by R.E.T's
Eric is a very good mechanic and a really nice guy, super respectful would give 10 stars if I couldServices: Auto water leak repair
-
March 2023 by LookAhead1984
I honestly think a lot of these positive reviews of Silverlake are fake. I had spent thousands of dollars there in repairs when they told me my brake rotors all needed to be replaced for $1500. That seemed very questionable since my brakes were working fine. I went to get a second opinion and was told my brake rotors were A OK and did not need replacement at all! Plus I just had to have work done on a fuel sensor that they had replaced less than a year ago! You would be much better off going elsewhere.
-
March 2023 by Melissa Rose
I honestly think a lot of these positive reviews of Silverlake are fake. I had spent thousands of dollars there in repairs when they told me my brake rotors all needed to be replaced for $1500. That seemed very questionable since my brakes were working fine. I went to get a second opinion and was told my brake rotors were A OK and did not need replacement at all! Plus I just had to have work done on a fuel sensor that they had replaced less than a year ago! You would be much better off going elsewhere.
-
February 2023 by Neatness Mervin
Professional, no waiting at counter, knew how to operate scheduling computer. Considerate in locating convenient time for service appointment. Took care of me before answering phone that didn't ring until after we started.Reassuring when I had to call and reschedule. ??
-
January 2023 by jesus de la cruz
Was sent over by Thane from Crash Champions for a battery issue. I was greated by Nicci who was extremely helpful in checking my battery. Nicci then rush ordered my battery being I came in at 3 on a Monday. They installed my battery and got me back on the road. I highly recommend Silverlake Automotive for all your auto needs.
-
January 2023 by Çhris Malcolm
They were quick to get me in for service and oil change. They diagnosed a problem I was having with a wheel and quickly fixed it. Communication was great! Will use for now on.Services: Auto engine diagnostic