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November 2023 by Chet & Karla Roshetko
Great store! Awesome customer service! Fantastic prices! Highly recommend!
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October 2023 by casey veldkamp
I want to thank Cory at Sofas and Sectionals for his excellent customer service! I highly recommend them.
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May 2023 by Melinda Perino-Bebb
Awesome customer service, excellent communication, and fantastic attention to detail.
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December 2022 by Stevie M.
Hours were posted wrong!
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February 2022 by T M.
Positive experience. It is a different service experience than ordering from a brick & mortar. Nobody holds your hand through the process. There is no reassuring progress bar or emails regarding status. But it was a success. I ordered furniture and eventually I got a call from the courier when it was done. Fortunately I had no issues and I could not be more happy with the finished product.
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October 2021 by Dan Huffman
Reasonably priced! Willing to negotiate!
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September 2021 by Cody H.
On October 1, 2020, I ordered a sectional. We were told it would be a 24-27 week delivery time. In late January after hearing nothing from Sofas and Sectionals, I called to check the status of the order with delays across the industry being reported. I was told at that time it might be delayed a couple of weeks. 29 weeks after we ordered, I was informed that the sectional was delayed further and encouraged to cancel my order and place an order from another manufacturer with a 15% discount. By this time, prices had risen by about 50%, and that 15% off would still have me paying over $1000 more for furniture and not the quality we ordered. We were given the option of waiting on the order and after speaking with a rep from the manufacturer and Sofas and sectionals, we decided to wait while we looked for other options for furniture. This continued until September 13, 2021, almost one year after the order was placed. Sofas and Sectionals still could not give a date for delivery or for production and still only offered the 15% discount. In fact, I spoke with Hannah Doherty a sofas and sectionals customer service rep and she said they were not asking us to spend more and they had not failed to meet the terms of our agreement when purchased. She told me that we had purchased an item from them and seven months later when they could not deliver they offered me a refund and that should be ok. She said they were not asking me to spend more money to get what I had already paid for, they just wanted me to take my money back or order something else (that would cost more). Sofas and Sectionals is owned by TruRooms. Their company vision is "TruRooms Inc strives to create an exceptional customer experience from the time the order is placed to the final in-home delivery." This is a complete failure to live up to the vision they set forth on their own website. Edit DeleteShare
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April 2021 by Derick Baranowski
If I could leave less than a star I would. Tried 3 times to get swatches for a couch purchase to no avail. Each time after they were ordered they said they could not locate my customer information. You would think with an online retailor they would want to get swatches to their customers so they could make purchases. Our time nor our customer relationship was important to them. Save yourself the time and go to a real furniture store. Not some fly by the night store run by amateurs.
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April 2021 by Pete A.
Great people that give service before and after sale. Had a problem with a Southern Motion big men recliner in a week after getting it, email/phoned they set up to pick it up and got my money back 3 days later.
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April 2020 by ally keehn
Slightly over a year ago, we purchased the Seattle sectional by Palliser at SofasandSectionals.com. The sectional resided in our den and was barely used--maybe four hours a week. Within 11-12 months, one of the seams on the seat of the sofa completely UNRAVELED. I contacted SofasandSectionals, and they said Palliser would fix it. I waited over a month for a "replacement cover" to be sent to my home and then scheduled the tailor/repairman to install it. I noticed that the seams on the replacement cover were DIFFERENT THAN THE ORIGINAL, apparently they had additional seams called "topstitching." The tailor/repairman "wasn't sure" if the seams would disappear into the tufting once he installed the cover (I don't understand how a professional doesn't know this). I told him that it wasn't acceptable for one half of the sectional to look entirely than the other half. He said he could sew up the defective seam, but when he left, he did a worse job than I could have done myself. The sewing was obtrusive, loose, and nonprofessional-looking. In fact, the resewn seam came completely apart within 1-2 weeks. At my request, SofasandSectionals contacted Palliser again and ordered another replacement cover--one that matched the original and didn't have additional topstitching. After waiting more than another month, the second replacement cover arrived and IT WAS EXACTLY THE SAME AS THE FIRST ONE AND DIDN'T MATCH. Palliser and SofasandSectionals was contacted again, and I requested that a new cover, with the topstitching, be sent to cover the undamaged half of the sectional, since I had waited so long and now had 2 topstitched covers for the damaged part. They declined and promised that THIS THIRD TIME THEY WOULD MAKE A CORRECT COVER WITHOUT TOPSTITCHING. They also PROMISED that it would ship by March 16 (it didn't). IT HAS BEEN ALMOST 5 MONTHS since I reported the issue, and I STILL DO NOT HAVE A MATCHING REPLACEMENT COVER! The latest excuse I received from Palliser and SofasandSectionals is that the last batch of fabric was inadequate. Really? Of course, I don't believe it, but even if the fabric was substandard, that's not my problem. The companies should have worked internally to ensure there were no issues on this third attempt and stressed to their partners the importance of following through without mistakes. They should have worked to keep their promises, and they should have contacted me in advance of March 16 to say the fabric arrived unusable (if it actually did). In fact, if the companies actually cared, the reps, supervisors, owners, and/or presidents would have invested themselves personally in making sure I had a functional and usable piece of furniture after taking my money. There really is no excuse for mistakes on the 4th and 5th attempts to fix something. There were (and are) so many other solutions to this problem, but they took the easy, lazy, and apathetic path that resulted in no solution! I can't endorse either of these companies; PLEASE PURCHASE ANOTHER BRAND FROM ANOTHER RETAILER so you don't end up like me (with stuffing poking through the seat of an 8" torn seam after one year)!
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March 2020 by Ally K.
Slightly over a year ago, we purchased the Seattle sectional by Palliser at SofasandSectionals.com. The sectional resided in our den and was barely used--maybe four hours a week. Within 11-12 months, one of the seams on the seat of the sofa completely UNRAVELED. I contacted SofasandSectionals, and they said Palliser would fix it. I waited over a month for a "replacement cover" to be sent to my home and then scheduled the tailor/repairman to install it. I noticed that the seams on the replacement cover were DIFFERENT THAN THE ORIGINAL, apparently they had additional seams called "topstitching." The tailor/repairman "wasn't sure" if the seams would disappear into the tufting once he installed the cover (I don't understand how a professional doesn't know this). I told him that it wasn't acceptable for one half of the sectional to look entirely than the other half. He said he could sew up the defective seam, but when he left, he did a worse job than I could have done myself. The sewing was obtrusive, loose, and nonprofessional-looking. In fact, the resewn seam came completely apart within 1-2 weeks. At my request, SofasandSectionals contacted Palliser again and ordered another replacement cover--one that matched the original and didn't have additional topstitching. After waiting more than another month, the second replacement cover arrived and IT WAS EXACTLY THE SAME AS THE FIRST ONE AND DIDN'T MATCH. Palliser and SofasandSectionals was contacted again, and I requested that a new cover, with the topstitching, be sent to cover the undamaged half of the sectional, since I had waited so long and now had 2 topstitched covers for the damaged part. They declined and promised that THIS THIRD TIME THEY WOULD MAKE A CORRECT COVER WITHOUT TOPSTITCHING. They also PROMISED that it would ship by March 16 (it didn't). IT HAS BEEN ALMOST 5 MONTHS since I reported the issue, and I STILL DO NOT HAVE A MATCHING REPLACEMENT COVER! The latest excuse I received from Palliser and SofasandSectionals is that the last batch of fabric was inadequate. Really? Of course, I don't believe it, but even if the fabric was substandard, that's not my problem. The companies should have worked internally to ensure there were no issues on this third attempt and stressed to their partners the importance of following through without mistakes. They should have taken initiative to keep their promises, and they should have contacted me in advance of March 16 to say the fabric arrived unusable (if it actually did). In fact, if the companies actually cared, the reps, supervisors, owners, and/or presidents would have invested themselves personally in making sure I had a functional and usable piece of furniture after taking my money. There really is no excuse for mistakes on the 4th and 5th attempts to fix something. There were (and are) so many other solutions to this problem, but they took the easy, lazy, and apathetic path that resulted in no solution! I can't endorse either of these companies; PLEASE PURCHASE ANOTHER BRAND FROM ANOTHER RETAILER so you don't end up like me (with stuffing poking through the seat of an 8" defective seam after one year)!
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September 2019 by Jim C
While working with Porter was an awesome experience, and my couch did arrive (early, also awesome) but with the wrong sized frame from the manufacturer. Working with Christy to resolve this was a truly AWFUL experience ! So much so; that I instead resolved the frame issue directly with the manufacturer (after being their end-use customer for over 25 years. Sofas and Sectionals/TruRooms was a “one and DONE” experience for me, I won’t shop them again. Nobody deserves to be condescended to, treated with disrespect, nor to have their veracity tested - especially a CUSTOMER of your firm when YOU or YOUR SUPPLIER have screwed up!
