-
February 2024 by Rosalene Sgantas
I ordered a replacement phone at no cost for my son's phone two weeks ago. I was Never called or told it came in. They claimed they sent me an email but I was told they would call me. I don't take emails for this. Im so busy with my business that i told them I need a phone call. I was given too many excuses as to why they could not get into my account. They sent back my son's phone claiming the system told them to do it. District Mgr never called me to come & get it. Yg man said we only send emails. I'm thoroughly disgusted w/the terrible attitude of Mgr who refused to wait & listen to me: YG MAN CALLED HIM ON PHONE. THE CUSTOMER SERVICE USE TO BE GOOD PRIOR TO CHRISTMAS. IT IS TERRIBLE NOW. THE ROBOTIC SYSTEM TOLD THEM TO SEND PHONE BACK. REALLY! WHEN DID WE START LISTENING & OBEYING ROBOTIC SYSTEMS & LAZY MGRS & THEIR ASSISTANTS DONT BOTHER. WHAT EVER HAPPENED TO GOOD OLD CUSTOMER SERVICE. WHATEVER HAPPENED TO: "I CARE ABOUT MY CUSTOMER". I'M VERY UPSET VERY WITH TMOBILE. THIS IS NOT RIGHT.
-
January 2024 by Denisha Gill
Added another line to our account and got the new iPhone. Ron was knowledgeable, friendly, and fast! Made the process easy and got some good promotional deals. Thanks Ron!
-
December 2023 by Rachel Wear
Very helpful.
-
December 2023 by Sevin Davis
Besties
-
December 2023 by Anthony Alvarez
I came into the T-Mobile store twice in the last 5 months and was helped by the very reliable Kellen both times. He was super friendly and very efficient in solving my phone problems. I highly recommend him for his professionalism & attitude.
-
December 2023 by Katrina Roloff
Pretty atrocious customer service from the manager of this store. Unwilling to explain how the credit system works or treat a new customer with the basic respect of coming out to talk about options. Definitely tried to cut me a bad deal too, as after visiting the CDA store and accomplishing what I needed done, I saved far more money than we had initially spoken of over the phone the day before my drive down.
-
October 2023 by Kristen Rondo
Carlos is a freaking God. Seriously cannot express how much I don't hate dealing with T-Mobile. Customer service is hard and Carlos is killing it.
-
September 2023 by Mary K Prosch
I had the absolute pleasure of meeting The kindest T-mobile Representative today! Carlos, was very friendly and efficient in assisting me with my needs in a timely manner. I look forward to seeing him again to do business.
-
May 2023 by Joseph Hazuka
T-mobile, hands down the worst people, and support of any service provider. Nothing will get you running back to Verizon faster than dealing with T-mobile. Verizon may cost more, but... you get what you pay for. Zero stars for T-mobile!
-
March 2023 by Nicole Molnar
Switched carriers from AT&T to T-Mobile and it was the easiest switch I've ever done. Was helped by Dakota at Costco and he was extremely helpful and patient with all my family's questions! If you're gonna go here try and request if he's avaliable because you won't be disappointed and he'll make the experience stress free and enjoyable!
-
March 2023 by Kat Weber
Great experience buying a new phone. Very much appreciated Kellen's knowledge and help in getting my new phone all set up.
-
March 2023 by Hazey Vecchio
Max was super nice and helpful. Fixed my issues and got me a great deal! The whole staff there was super helpful. Would come back to again!
-
February 2023 by Maria Webber
Dakota gave me great, great service. Helped me set up phones and watches. He was so helpful and Patient.
-
February 2023 by Mel Halliday
Brant was super helpful! They were all so nice
-
January 2023 by Ryan Fakrieh
How about providing the service customers are paying for. Properly advise customers when there are issues, along with an ETA for fixing it. oh and employees in your store that don't look like they are more interested in their phone than actually helping people.
