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June 2024 by Ken B
Painfully slow service. Also, impossible to talk to a person when you call.
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October 2023 by M/ A
your white background for your sign at night is worse than getting high-beamed
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February 2023 by Bria Ellis
Been getting nothing but BAD. If you call, be sure that you’re able to sit on hold for 20+ min. They have taken my payment out multiple times per month, overdrawing my account and causing me to have to pay an overdraft fee. Plus telling me that I missed payments when I have my receipt and confirmation.
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November 2022 by Shocked Shark
(Translated by Google) Ahhhhhh(Original)Ahhhhhhh
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November 2022 by Bria Robinson
Been getting nothing but BAD. If you call, be sure that you’re able to sit on hold for 20+ min. They have taken my payment out multiple times per month, overdrawing my account and causing me to have to pay an overdraft fee. Plus telling me that I missed payments when I have my receipt and confirmation.
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July 2022 by Ty Moroney
Best bank I’ve used.
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April 2022 by Mr D
Have a loan on auto pay I was being charged $10 per payment for using debit card instead of ACH setup. Could not set up ACH through app because of app error not corrected.SO I set up my ACH on the STCU website, and selected as my primary form of payment.1. Next payment came with $10 charge2. Called local branch to umderstand why.3. Reps I spoke with on the phone, Lynn and Nicole played d**** and lied about policies in order to avoid helping the situation along, to intentionally spite me the customer.4. Reps stated they can't reverse fees on their side, even when at fault.This seems like a sufficient reason to refinance my loan with my other bank, that and of course the commitment the reps had to remaining incompetent, and provide a horrible experience.
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June 2021 by Kathy Weed
So excited to deal with bank close to house. Need to set up special account to deal with my mom's estate. Brought in all the paperwork but was told no I needed to go to county and get another piece of paperwork. Made no since so went to post falls branch and got everything done. Don't understand why they couldn't help me.
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June 2021 by Tarah Cloward
Love this bank. Brand new, great customer service. Quick and easy drive thru.
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June 2021 by Mark Alice
Always helpful and better interest rates than other banks.
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June 2020 by Chelsie Simpson
We were so excited to have an STCU in Rathdrum finally. The building is beautiful and the employees are so helpful! Definitely recommend.
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June 2020 by Deputy Danger Danger#51
A great little hometown bank simple to deal with and I like that
