Frontier Credit Union, formerly known as EICU, is highly praised by its members for its welcoming atmosphere and friendly staff, particularly at the Rexburg Branch. Customers appreciate the professional and helpful nature of the team, who go above and beyond to provide solutions to any issues. Many long-time members feel a sense of family with the staff, who remember them by name and are always willing to assist. The credit union is noted for its excellent customer service, with specific mentions of staff members who have provided thoughtful guidance for various banking needs, including setting up accounts for missionary service and business ventures. Members have found the process of opening accounts smooth and stress-free, with helpful follow-up calls and personal touches like handwritten thank-you notes being common. Additionally, customers enjoy the ease of using online tools and appreciate the low fees associated with their accounts. Overall, Frontier Credit Union stands out for its commitment to customer care and community-oriented service.
