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October 2023 by Dallin Hammond
Good customer service
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July 2023 by Keith Moon
The crew at Nampa are absolutely amazing and we enjoy doing business with them on a daily basis
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May 2023 by Parker M.
Where to start. Spent 30 minutes on hold, every time I called them. Always straight to hold. Nobody seems to know what they're doing, I literally feel like I'm talking to a brick wall every time I call. Parts have been garbage lately. Everything is cheap, usually broken before it even gets to me. Would not recommend. Thankfully the nearby oreillys has really stepped things up and taken care of us when napa is repeatedly leaving us stranded and not standing behind any of their parts. Would leave 0 stars if possible
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February 2023 by Weston Thompson
Thank you so much Connor from NAPA Auto parts very knowledgeable and very helpful even stayed after hours to help you get my problem solved super grateful for the customer service and the willingness to help came in and made my problem a simple task
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February 2023 by Coury Dorn
Customer service is great, thanks Trevor.
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January 2023 by Amy DuBois
Desi helped me find what I needed fast and efficient. She knows her stuff. Other staff were welcoming and made you feel like you’re a regular even if you weren’t. Answered questions when needed. Store was very clean and well stocked. Highly recommend.
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October 2022 by Erberor
They were very helpful even though we came in at a later hour and got us hooked up with the rewards program. Again, very helpful, will definitely be coming back when I need car stuff down the line.
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June 2022 by WeebWhacker
Honestly, the only reason I go here are the decent prices and student discounts. However, somehow, every time I've bought a part there asking them to find the part for me, they've either given me a part that is similar but not the same or a faulty part that lasts less than a week.They won't even call you after ordering a part when they say they will once the part comes in.Coincidence? Maybe ... but it's not fun to go back and make returns for the reasons stated.
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April 2022 by Cheng En Yang
First time make purchase here. The worker Anthony is super friendly and nice, he answered my questions. Really helpful.BYUI students get discounts here.
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February 2022 by kristian pulice
Napa auto parts is usually a good store, but today their customer service was terrible. I was told one guy would help me in a second, then after that I waited for 15 minutes to be helped. During those 15 minutes there was three guys standing around and helping one person. How many people does it take to help one person ? Don’t make your customers feel invisible.
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January 2022 by Andrew Sullivan
The service was fast and reliable and they even helped me out with jump starting my car. These people are awesome
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November 2021 by N King
Absolutely love how friendly, helpful & knowledgeable the staff is at this location. One of the the managers (Ben) was absolutely amazing when I stopped in to pick up some washer fluid & wipers for my car the other day. Even though there was another Customer being extremely rude & disrespectful because of computer issues .. Anyway, Ben offered to change my wiper blades for me so I didn't have to do it when I got home. Definitely didn't expect that extra step. Definitely made my trip to the Rexburg Napa Store worth it. Thank you to the amazing staff for all your help ,especially in the crazy times we are dealing with ??
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November 2021 by Matthew Dyorich
Horrific service! I understand that there are current staffing issues, but 1 employee in entire store and he was engrossed in helping a customer without acknowledging I was there, put 3 phone calls on waiting, spent 10-15 minutes fiddling on computer with said customer.......so by servicing 1 customer he ignored 4 others. The Napa in Ririe is fantastic and great service. Only went to Rexburg store to pick up an order, he could not pull it up or find it until I suggested to look in the order area....and it was ready to go. I will not make the mistake of using this store again. Ririe and Rigby stores have much better customer service. I was in the store so long for a simple pick up that my wife was contemplating calling the police because no other customers entered the store and she thought there was a hold-up robbery in progress because it was taking me so long.
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November 2021 by Daniel “Erberor” Early
They were very helpful even though we came in at a later hour and got us hooked up with the rewards program. Again, very helpful, will definitely be coming back when I need car stuff down the line.
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November 2021 by Janet Bowman
Great service. They had our part ready to pick up!
