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September 2023 by Travis Goodrich
I cannot say enough good things about Big Lake Recreation. The service from Erica and team is first class, they are reasonably priced, and provide top of the line support. They go above and beyond for customers and truly make you feel like a priority. I would not trust anyone else with my boat.
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August 2023 by Kelsey Renevier
The absolute best around! So thankful for their expertise and incredible customer service!
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June 2023 by Kelli Franco
Would 100% recommend Big Lake Recreation to store and care for your boat! Erica goes over and beyond to make sure everything is taken care of! We have been happy customers for years!
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June 2023 by Leandra Austin
I went camping over there memorial weekend and the people that live close to the lake are so loud when we were trying to sleep it was annoying playing loud music and jetskiing at 1am I really didn't like it ?
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July 2022 by Jeff Renevier
These guys are the REAL deal! My family and I spent a little over a week in Sandpoint and as luck would have it immediately had boat troubles...these guys went WAY above and not only found the part needed (north carolina) coordinated having that piece shipped (freight by the way) fixed the boat in time for us to have a few days on the lake...will never NOT recommend these guys...THANK you all so much again
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July 2022 by Dylan Hage
Left the retaining ring off of the drive bellow on a boat and caused lots of other damage and cost to the customer. Do not have your boat repaired by them, you'll regret it.
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September 2021 by Morgan Ireland
Increased the cost of storage 40% over the previous season. Yes, 40%! No discount even if you’ve stored with them for years. It looks like greed has taken over at Big Lake.
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June 2021 by Jason Stromme
I have been a customer of Big Lake for about 4 years now and can say they have been incredibly professional and always helpful. Recently had a situation with one of my boats that quickly got above my pay grade. Was attempting to do some work on my drive with the boat on the tram and realized I needed some help. With the water rising and Memorial Day weekend approaching, I new that they were going to be extremely busy delivering boats to clients, so did not think there was any chance they would be able to get to me during the week leading up to Memorial Day. Well, they had their team out that day and got the boat all ready to go!! Would highly recommend Big Lake to everyone.
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October 2020 by G reg Howard
Big Lake delivers on their word. To my experience, Erica is top notch the best communicator and the service has been excellent for me
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October 2019 by Andy Hail
Having become aware of this company from a good friend, who is meticulous with his research, we are not disappointed with choosing Big Lake Recreation Inc., rather very impressed!! Their responsiveness to inquiries in a timely and thorough manner, walking us through their business philosophy, obvious attention to detail regarding customer needs and other aspects of the administrative process is very professional and friendly. To top off our initial impressions, Big Lake moved up our boat removal date after the Marina notified us that we needed it removed due to worsening weather conditions...responding to our phone / email inquiry on a Saturday. after normal business hours From our perspective, they are the epitomy / definition of superior customer service!
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January 2019 by James LeGoullon
The ate fantastic
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September 2018 by Dee Balle
Amazing service and reasonable prices. I have been a customer since they began business in 2008. Very proactive and prompt with high quality. I highly recommend them.
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May 2017 by adam Overby
Customer relations is all about vantage points, and unfortunately as personable & nice as Erika is her & her Crew at Big Lake Recreation put me in a very bad spot with a countdown clock because either they were too lazy & wanted to chase easier money or they misrepresented their skills and realized they were in over their heads. Instead of approaching it professionally they chose - bury their head in the sand immaturity. I was greeted with open arms & encouragement with a 2 week deadline for my project. Instead I was given an email versus a phone a call 3 hours after I dropped the boat off stating " Unfortunately, the boat is not something my tech feels comfortable working on", and the kicker is my follow up inquiry phone calls were instantly sent to voicemail like my number was blocked after that. So they were informed of the job, walk me through the job process, asked all the preinterview project questions, quoted a ballpark price, quoted a time frame & then 3 hours later sent a cowardly email to withdraw from the project. The only thing that was commendable on their part was not charging me for storage or labor costs for the time my boat sat at their facilities for 3 days until I came to pick it up.
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September 2016 by Alicia Abbott
I just made a phone call to Big Lake Recreation Inc to have my boss's boat pulled and stored for the winter. Today was a busy day for them. Erica, the lovely woman who answered the phone, was not only upbeat and friendly, she was extremely organized. Thank you for the fast, friendly service and attention to detail. Cheers.
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June 2016 by Gil Morris
Excellent customer service, and attention to detail. You won't be disappointed. An excellent array of services for a reasonable price. Highly recommend! 5 stars!!!
