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August 2023 by Chantelle SB
If I could give less than one star I would. Stopped here from out of state to get help on a quick diag on my transmission problem. Was willing to leave the truck for a few days. Service manager was a joke - rude, unprofessional and clueless. Keep driving past this dealer - literally go anywhere else. Just limp mode on past to get a proper Chrysler dealer and customer service.
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July 2023 by Irene P.
Absolute worst customer service. Do Not go there. The service department is useless because their service manager, Brian could care less about his customers. If you want impeccable customer service go to Findlay Jeep in Post Falls. It's a drive, but so worth it.
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July 2023 by Kayla Watte
Awful experience with Pierce Auto Center. My whole family takes our cars here for every oil change and have never had an issue until this week. We took my grandmothers car here for an oil change about 7 months ago, and it is just now due for an oil change and this time we did it ourselves. Upon doing so, we discovered that the lower splash guard cover under the car was missing. All bolts were taken out and nothing was ripped or torn (it didn’t just rip off, if it did we definitely would have noticed). It is obvious that they took it off and never put it back on. This is a $400 part that we now have to pay for because Pierce Auto Center refuses to replace something that they clearly removed and forgot to install. When I called to inquire, they had no record of quality check, photos, or any evidence that my car was there in the first place. Everyone we have spoken to has been extremely rude. Absolutely zero customer service skills. Never going back, do not recommend.
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June 2023 by Isabelle E.
Would rate 0 stars if I could. I have never had so little faith in humanity after dealing with Pierce Auto Center. I bought a vehicle from them two years ago and have been putting off writing a review because every time I think about how slimy, scheming, and generally morally empty this establishment is I am sick to my stomach. I bought my car from them in June of 2021 and within 24 hours had a check engine light come on. After immediately trying to return the car and essentially getting laughed at we had them read the codes, drive it around "fix" it and then return it to me like everything was fine BEFORE I left to drive 2,000 miles across the country solo as a young woman. Made it to Pennsylvania before all the lights came back on and wound up with over 6k in repairs. We ended up by pure luck finding the woman who owned the car before me and traded it in at pierce for pennies on the dollar for what they sold it to me for after they used fear tactics to convince this older woman to buy and finance a new Subaru with them and trade her car in for a minuscule amount. They had told her the car would not last and then turned around and sold it to me. Disrespectful, untrustworthy, dishonest, the list goes on. I know multiple people who have been sold problematic cars from this dealership. DO NOT GIVE THEM YOUR BUSINESS. I have the all the proof that they knew the car had issues and then sold it to me claiming it didn't. gross gross gross, I could go on.
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June 2023 by Linda Fox
Got my car diagnostic check done and got set up to get some of what needs to be fixed. Friendly service professionals.
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May 2023 by Jay G
Good luck getting any service from this dealership. Do not recommend. No updates on my vehicle that has been sitting in their parking lot for months.
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May 2023 by Joslyn C.
I have never dealt with a more unprofessional establishment in my life. Service manager (Brian) threatened to impound my car after receiving push back related to no communication after having my car for 4 days past the appointment date/time and still no answers! Do not waste your time and energy with this place. Multiple managers making excuses for the way we have been treated through this process. Find a real, local mechanic that deserves the support to service your vehicles!!
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May 2023 by Tara J.
Pierce Auto Center came to the rescue for my family and I when our DEF injector froze over Christmas Break. We were trying to get home from Montana with our 20 month old daughter and were literally going to be stuck over 3 hours from home. They fit us in right away even though they were booked out for weeks. They got us back on the road in a little over 2 hours. They turned a potential nightmare into a brief stopover and return to normalcy.
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April 2023 by M Rem
Took my '19 Wrangler there today for a factory warranty issue. Doors and hinges are corroding on a '19 with 20kmi. Josh from service tells me, if I didn't buy it there, he would not accept, nor arrange the warrenty repair. If I did buy it there, no problem. Josh should not be the front man for customer service... didn't realize or care that I'll be in the market for a '24 soon. Pierce will not be getting my business.In response to the owner's response... If I bought the Jeep there, you had no problem accomidating? Won't be needing your help in the future. thanks, but no thanks.
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March 2023 by Laurie Gober
My husband and I bought a used Cherokee (for our granddaughter)and a new Cherokee within two days. This was by far the best car buying experience we have ever had and we have bought from Honda, Toyota, Dodge and Volkswagen. Some places only care until they have the money and then the attitude changes. These guys were all great the whole time and I know they will still provide great customer service down the road.When both sides walk away feeling good that’s a successful transaction. I would definitely recommend them to anybody. Kevin was the easiest going non pushy sales person and Lane in finance was great also.
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March 2023 by Jamie Williams
Pierce Auto Center is amazing. From buying vehicles from them to getting the simple oil changes. Brian and Josh in the service department are extremely helpful, knowledgeable and some of the nicest guys around. They will do the best to get you the best price.I told Kevin the kind of vehicle I was looking for and he would send me what I wanted. I have bought two different vehicles and they have always been fair priced. In fact, one evening Kevin drove me home because my pickup needed a part that wouldn’t be in until the next day.Their customer service is unbeatable!! My family will always buy vehicles from Pierce Auto Center. Not to mention all the Support they give to our local community.
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January 2023 by Courtney Lata
There are not enough good words for the quality of service we received from Pierce Auto’s service center. They are so informative, incredibly helpful, kind and on top of it. We drove from CDA just to work with them because of bad experiences with other dealerships. You feel welcome right as you walk inside and you know you’re in good hands always with them. They did the brake job for my Jeep SRT and were more than reasonable on price. From now on I will only go here for my vehicle needs and will continue to reccomend them to friends and family as I know they will be taken care of in the best of ways. Thank you for the great experience, we will absolutely be back.
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January 2023 by Lisa Owens
Great service and super friendly sales staff. They always take care of whatever auto needs we have in no time at all.
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December 2022 by Mary Mangold
Sept 2022: We were traveling in the area of Sandpoint and Bayview Idaho on vacation with good friends and developed a fast leak in one of our back tires. Eeeks. We stopped a couple times to add air to the tire in this rural area, to buy time to Les Schwab north of Sandpoint. The leak was coming out fast. What to do? A very nice man advised us to head a 1/4 mile north to Pierce Jeep.Service Advisor Josh Stokes was a total champion Customer Service Professional. We fortunately had a spare tire in tact under the rental car. They popped that onto our rental Suburban. He got us back on the road and the guys dropped us girls off at the hotel and headed up to Les Schwab.We are forever grateful to the 2 awesome shop techs AND the wonderful, warm and friendly Josh Stokes! Thank you so very much.
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December 2022 by Julie Kanally
Best Jeep dealership around! We have been buying our jeeps from Kevin @ Pierce Auto for 4 years now. We will always go back to Pierce! Amazing employees and a great dealership!
